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Papaya Playa Project

3.0 out of 5.0

Papaya Playa Project

3.0 out of 5.0

Recent guest reviews

Nice hotel close to a nice clean beach- tacos at the restaurant were amazing!!!

The staff was incredible. They definitely want to make sure you are having an amazing time. The hotel is fantastic, love the way they blended nature with the rooms.

I had to upgrade from a cabana to a casita that included private pool :) and that made a huge difference. Loved the upgrade. Food is good but expensive. They also allow u to bring food and snacks from outside. One of the staff there was excellent his name is Javi.

I did not get the room I had reserved unfortunately.

Great setting, wish rooms had seating and WIFi worked outside the reception area. Great and friendly staff.

Nice hotel on the beach. Great staff and amazing facilities.

Loved PPP! We stayed in a jungle cabana & it was great (not perfect because we kept wishing there was additional seating in the room). AC worked great. Not too buggy considering we were in a jungle. The sea conditions weren’t ideal while we were there & there was a lot of seaweed but the guys they had clearing it out did an incredible job. We stayed for 5 days and watched them pretty much every day we were at the beach & they were awesome! Food in the restaurant is good, get the fish tacos for lunch! Service on the beach was top notch, never had an empty drink. Reception staff was very nice & helpful. Would definitely stay here again!

Stay was awesome very relaxing only bad thing (matress was hard) great location, only down side menú was limited, restaurant food not too amazing. Down the road theres an amazing restaurant Mateos. Recommend this place if you want to be away from the crowd and relax. Sea weed on the beach is bad. Was not able to swim! But got to see the turtles come to lay their eggs.

We had amazing time at Papaya Playa. Beautiful grounds, focused on preserving nature and leaving the least foot print. Rustic decor with touch of modern. Very artistic and zen. I loved the fact that we could detach from modern world and enjoy nature. Would love to go again!

Great hotel, will come back Great food, and great staff

We checked in late at night, check in was ok. Once we got in the room, there were mosquitoes and cockroaches all over the place which we don't mind as we know this is the jungle room and its normal to have few insects in it. But bathroom was horrible and there were cockroaches in the mosquito net which is nit acceptable. We didn't sleep in room and front desk opened up another room for us. When we asked that if we can upgrade the room the guy said yes and there will be 20-30 US $ for a day for it and will be available from next day. We said ok we are fine with it just give us something nice for a nught to sleep in. The nect day when we went to see if room is available to move in the front desk said its gonna be 300 US$ for a day. So we said no just give us the same grade room but different one or at least tell house keeping to deep clean the room and we left for our day trips. After coming back to the hotel we went in room and guess what, it's even more dirtier than before. At last they gave us different room which was okay. On the last night there was a power cut off between 2-4 am so we couldn't sleep at all. I understand that they need to work on electrical stuff to maintain such a big property but they can do it in a day time as people are mostly out of the property. I also have a motel in US and i am well aware of all the pros and cons of hospitality business but after paying enormous amount of money we expect a little better service. Food was great!

Excellent for couples and single people, this is a great place to have fun and enjoy a beautiful paradise altogether.

This place is gorgeous, it is an eco-boutique hotel, very nice staff, located in front of the beach.. just breath taking!

my daughter and I were there for 10 days and it just felt like home. the beach club was very good, the music just right, cushions on the shade, towels, relaxing. we chose a jungle cabin for a bit more adventure (she is 8 years old) and the path to the cabin was beautiful. the food was very, very good. first we were staying in a one bed cabin but I asked for an upgrade and they were very fast about changing the rooms. we got a two beds cabin because the bed was a little small for a mother and a daughter. there was a party on saturday which I would attend if I was alone, the vibe was contagious. you can hear some of the music but nothing that prevents you from sleeping. the whole idea of an eco friendly, sustainable place is on point at PPP. there is space for any budget. no tv, but wifi in main areas, so you can catch up on your reading and really relax and recharge your energy. I will come back, that's my kind of place. everyone on the staff was really working hard for us to have a great time. it's close to the pueblo and to other places, you can easily get a cab or a bike to explore around the area! the hotel is a beautiful place and the beach is the best in tulum.

The property is beautiful and huge! A nice beach but when we were there the seaweed was horrible. They seemed to be trying to clan it up but it didn't do anything. Didn't stop anyone from swimming or relaxing on the beach. When I booked the oceanfront cabana I knew it was going to be small but it was extra small. With only a double bed and a tiny closet and a bathroom. There was no room for my fiancé and I to put our things. It rained one day and I had put some of my clothes in the closet and the rain leaked in and soaked and stained the clothes I had in there. The hotel didn't care at all that this happened. Since we were staying over a week we decided we would pay to upgrade rooms but they only had the last two nights available to switch rooms. I went and looked at the room and confirmed the upgrade with an employee and the manager confirmed the rate. When the day came, we packed our things and went to the front desk only to find out nobody wrote it down and they were fully booked and we couldn't switch rooms. I talked to all the people that I had spoken with about it an nobody took responsibility or did anything. All I got was an "I'm so sorry, there's but nothing I can do" They had great toast and fruit but other then that we didn't enjoy the food. We made the best of everything and overall it was good but I would never stay there again.

For the price, I was expecting more. The room and the bathroom were the most disappointing. Maybe if the weather was nicer, I would have felt differently. The grounds, restaurant, lounge, beach, etc were beautiful. However, the first two days we were there, a storm with extreme 40 knot winds, clouds, and light rain hung around. Therefore we mainly used the room and then went inland. For $250+ paid for ocean front room, I was expecting more than a tiny window with a glimpse of water beyond the cabanas in front. The room was more like "glamping" on full size bed with nowhere to put your bags. The bathroom was very cramped and poorly designed. The tourist office on site was also a rip off for $15 bike rental and $115 cenotes tour. We went into town for more options at better price. Fine accommodations if price was aligned appropriately. Overpriced for what you get. Food and mojitos at restaurant were good at least.

Room and beach club excellent food terrible and food service OK... But lots of good food around... I'd stay again and have at most a snack from the restaurant

Papaya Playa Project was a wonderful place to stay. It was like a boutique hotel nestled in the jungle right on the beach. We will definitely be returning.

Room options

Maya Ocean View cabaña 1 double bed

Full 1 | Sleeps 2

Design Tree House, 1 King Bed, Garden View, Garden Area

King 1 | Sleeps 2

Jungle Experience Casita with Ocean View Pool

King 1 | Sleeps 3

Maya Oceanfront cabaña 1 double bed

Full 1 | Sleeps 2

Guest reviews for Papaya Playa Project

Everyone (18) Couples (1)
1
Everyone

By on Nov 15, 2018

4
Everyone

Nice hotel close to a nice clean beach- tacos at the restaurant were amazing!!!

By on Nov 13, 2018

5
Everyone

The staff was incredible. They definitely want to make sure you are having an amazing time. The hotel is fantastic, love the way they blended nature with the rooms.

By , from California on Sep 10, 2018

4
Everyone

I had to upgrade from a cabana to a casita that included private pool :) and that made a huge difference. Loved the upgrade. Food is good but expensive. They also allow u to bring food and snacks from outside. One of the staff there was excellent his name is Javi.

By on Aug 7, 2018

3
Everyone

I did not get the room I had reserved unfortunately.

By on Aug 5, 2018

4
Everyone

Great setting, wish rooms had seating and WIFi worked outside the reception area. Great and friendly staff.

By on Jul 23, 2018

5
Everyone

Nice hotel on the beach. Great staff and amazing facilities.

By on Jul 21, 2018

5
Everyone

Loved PPP! We stayed in a jungle cabana & it was great (not perfect because we kept wishing there was additional seating in the room). AC worked great. Not too buggy considering we were in a jungle. The sea conditions weren’t ideal while we were there & there was a lot of seaweed but the guys they had clearing it out did an incredible job. We stayed for 5 days and watched them pretty much every day we were at the beach & they were awesome! Food in the restaurant is good, get the fish tacos for lunch! Service on the beach was top notch, never had an empty drink. Reception staff was very nice & helpful. Would definitely stay here again!

By , from TX on Jul 2, 2018

4
Everyone

Stay was awesome very relaxing only bad thing (matress was hard) great location, only down side menú was limited, restaurant food not too amazing. Down the road theres an amazing restaurant Mateos. Recommend this place if you want to be away from the crowd and relax. Sea weed on the beach is bad. Was not able to swim! But got to see the turtles come to lay their eggs.

By on Jun 25, 2018

5
Everyone

We had amazing time at Papaya Playa. Beautiful grounds, focused on preserving nature and leaving the least foot print. Rustic decor with touch of modern. Very artistic and zen. I loved the fact that we could detach from modern world and enjoy nature. Would love to go again!

By , from chicago on May 14, 2018