Papaya Playa Project3.0 out of 5.0
Recent guest reviews
We had an amazing experience. I loved everything about PPP. I can see myself going back there for many years to come. The service was very good and I enjoyed the food. We stayed on one of the beachfront cabanas with a private pool... pure tropical luxury.
Great place. Not your typical all-inclusive beach destination. Small cabins, amazing beach view from the restaurant. Great food. Staff is extremely helpful and very attentive. Special thanks to guest relations manager Fermin, he made us feel at home and taken care of. Definitely coming back
My wife and I visited President's Day weekend and really enjoyed ourselves. We read some of the previous posts. I can tell you being a Platinum Starwood member that this is not your typical hotel but the room was very clean and made up everyday. The staff takes pride in the property and we had a wonderful casita (H) right on the beach. Pedro at the bar, Irvin on the beach and Ariadna were outstanding and delivered excellent service. This is is a very eclectic, bohemian vibe but for 2 50somethings we enjoyed ourselves. PS also had a massage by Marve in nice hut right above the beach...worth it!! Great place..
I've been at PPP for my Xmas Holidays and New Year's Eve party together with 2 girlfriends. We totally fell in love with the chilled atmosphere yet luxurious feeling of our stay. The accommodations and the mail hall are immersed into the jungle right in front of the ocean, giving to the whole experience a magic aura. Loved the dj set, from breakfast 'til sunset, our daily yoga classes with the teacher Ji, the nice people and guests, everything always dressed with the right hippie touch! A special thanks to the manager Fermin, who was able to help us very professionally with all our requests and beside being our host became a very good friend. I would definitely recommend PPP to couples and cool people from all around the world: can't wait to go back!
Me and a group of girls went for a bachelorette party, we had such an amazing time. The staff was wonderful and became friends with us that we felt as if we were hanging at someone's home. Great food, there was live music on Saturday so we stayed at the resort and had a great evening reducing our cab costs for the weekend. Overall really great experience, helpful staff, good food and drink at the resort, beautiful setting, charming rooms/huts and easy to get to from the airport and to town or ceneotés. I would definitely recommend papaya playa for any type of vacation you have planned. Could also be a very fun romantic getaway or a solo trip.
I stayed at Papaya Playa when my best friend got married there in October of 2015 during a terrible storm. The staff did everything they could to make us feel comfortable and were there for our every wish. Getting us umbrellas, closing off the eating areas so we stayed dry, and making sure the bride was happy. We stayed in Casa Palapa which was beautiful, charming, clean and comfortable and was also where the wedding was held and it was the perfect location. My friend I returned this last Christmas of 2016 and I'm so glad that we did! This time I stayed in the new casitas with its own private pool which we both loved. We were in casita A which was the closest to the bar and although we could hear the Saturday night party from our room, it didn't bother us. If you are a light sleeper I might recommend staying a bit further away from the bar/restaurant if there's a party going on while you're there. The food at their restaurant is some of my favorite in Tulum. Best ceviche I have ever had! The staff is always so friendly, welcoming and accommodating. At every turn we bumped into Fermin who was so warm and helpful with getting us directions to the safest and closest ATM, excursions, and anything else we needed....he made us feel at home and gave us the inside scoop of what to see and what to avoid. I would definitely recommend PPP!
Been there twice in less than a year... Tells by itself... Really nice accommodation where time is forgoten. I strongly recommend the sea view/side (worth the extra bucks) The staff is great, we had a little issue on arrival and they really professionally handled it to our entire satifaction. I can only recommend The only bad point... Is to leave I also SUPER strongly recommend to experience the massages! It's in a bungalow by the beach with the waves and wind sound, excellent quality massage done by real professionnals (nothing compared to cheap thaï massages) I also strongly recommend for dive lovers to go at Quelonians Divers, it's linked to PPP, they have excursions but we only did dives. Pablo who's the best dive instructor in the area (he's the one who train technical diving instructors in the area) will bring you to the best spots (cenotes and sea if requested) of the area Here is some adresses for nice (our favorites) restaurants in tulum (no way to eat at the hotel every day despite food quality is correct) Cenzontle Posada margherita Hartwood Hemingway *each one is tested and strongly recommended At PPP there are two things you can't miss: _The Nina Fresa cocktail by the resort private beach watching pelicans fishing _ The saturday night party hosted in the resort which is THE party of Tulum Enjoy your stay, Best regards, Adrien
Looking for a place where the booking is as expected? Where the yoga class starts exactly on time? Or where the red carpet will be rolled out on your way to dinner? Well then dont go to Papaya Playa Project. Here instead you will have e secluded location outside each room, plenty of staff, all the healthy options you need, as well as sustainable approach without making a big fuss about it. You dont get a great spa or pool, but then again that is exactly why people choose PPP. Music is great and ongoing and you'll be hard pushed to find better views from a reastaurant anywhere. We travelled with 4 children aged 9-14, amd stayed for 6 nights. They didnt get it all right, but they tried hard, and gave us an upgrade of a lifetime when a few things didnt work out. It is five stars without you ever realising it. It is complete relaxsation in the middle of Maya and Cenoteland. This was our first experience with "raw lux", and we loved it. It is pricey, but well worth it. Hope to come back.
Overall the property is beautiful with nice views from the beachfront. If you are expecting a 250$/ night room you will be sadly disappointed. The first room we were put in was not at all acceptable with a double bed and a poorly working A/C. The property is large and extends quite a distance on the beach. The beach has alot of seaweed, they do try to rake it most days. The weed remains in the water all day. I found 2 hypodermic needles while walking on the beach and like most beaches in the world there is garbage, but they try... The property is on the North end of the "strip" closest to Tulum town. There are many restaurants, (Mateo's),(LaQuerida, italian) (Saloon Tulum) within walking distance to the south. All with excellent food. Cabs will be outside the gate most times, we paid 10$ to get to the grocery store and the driver waited for us and was tipped. We were moved on the second morning to a different room, with a queen bed. The room was just large enough for the bed with some room to walk around. The bathroom is up 3 very tall stairs, (within the room). There is not hot water in the bathroom sink. The mirror in the bathroom is about 12X15 inches. There are low wattage light bulbs and no electrical outlet. So, no curling or flat iron and no Blow dryers. There is no TV, no Radio and no phone. If you need to call the front desk use your cell or walk. The closet is small and made of unfinished plywood, dusty. If you have any health concerns that could require emergency attention, I think the wait will be considerable. Breakfast that we checked out was a buffet, 20$/ per person. Denny's and Golden Coral would be just as good. We arrived late in the evening and there was no food available, we had to pay 50$ for 2 hamburgers delivered by cab, they said, but arrived like room service a tray and covered, who knows. Better menu options at other locations, food was not anything special. The "Full Moon Party", If you love to party this may be for you. We did not go and while a long way from the bar and band the Base went until 3:30-4:00AM. We had friends that were visiting at our room for a night cap, from another hotel and when they tried to leave about 10 PM, they were escorted by 5 contracted security guards, rude and would not listen, Badge heavy "Rent a Cops" to the front gate. When they called us, we escorted them to the front gate. The guard did not want to let us back in, in spite of the fact that we were paying guest and told them both in English and Spanish that we had a room and provided them with a room number and displayed a key. This could have been a easy fix with a call to the front dest. This was resolved with a small scene when I demanded to see the boss, again in both English and Spanish. When we tried to leave the roped off area of the party to walk back down the beach, we were again stopped by security, again LEAVING We met with Mgt. the next morning to address this. They apologized, but the problem is not fixed. The pace is slow, as normal. Friendly Staff, Christian works the bar and is awesome, runs orders from bar to beach. He even took orders for other wait staff and passed them off. Pretty young crowd so when in your 50's maybe not the best. I don't see Tulum in the future for another trip, I would stay in Cancun. Nice pictures on line, make sure you know what your getting if you book.
Location is great and the promise of a highly sustainable approach is there. The beach, the bar and the restaurant are very nice and having a drink before dinner listening the chilling music played is something worth it. However, the price doesn't match what you got for it, too expensive !! And we were extremely disappointed by the quality of the service at the front desk, long with no smiles, seems you bother the, . The Spa was unreachable from the front desk during opening hours and we had to go ourselves there to book our treatment. Sad !! We expected more from a member of the Design Hotels to finish our trip in the area.
Papaya Playa Project places you within 3 miles (5 km) of popular attractions like Tulum Mayan Ruins and Tulum National Park. This 73-room, 3-star hotel has 3 outdoor pools along with a private beach and a restaurant. It's in a national park and also close to Ziggy Beach and Playa Paraiso.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10 AM.
All of Papaya Playa Project's 73 rooms are air-conditioned and have an array of amenities, including free bottled water, ceiling fans, and safes. Bathrooms offer rainfall showers and free toiletries.
At Papaya Playa Project, guests have access to a private beach, 3 outdoor pools, and free WiFi in public areas. There's free parking, and an airport shuttle (available on request) for USD 220 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include laundry facilities, a garden, and a porter/bellhop.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 160 reviews