Papaya Playa Project3.0 out of 5.0
Recent guest reviews
This place is gorgeous, it is an eco-boutique hotel, very nice staff, located in front of the beach.. just breath taking!
my daughter and I were there for 10 days and it just felt like home. the beach club was very good, the music just right, cushions on the shade, towels, relaxing. we chose a jungle cabin for a bit more adventure (she is 8 years old) and the path to the cabin was beautiful. the food was very, very good. first we were staying in a one bed cabin but I asked for an upgrade and they were very fast about changing the rooms. we got a two beds cabin because the bed was a little small for a mother and a daughter. there was a party on saturday which I would attend if I was alone, the vibe was contagious. you can hear some of the music but nothing that prevents you from sleeping. the whole idea of an eco friendly, sustainable place is on point at PPP. there is space for any budget. no tv, but wifi in main areas, so you can catch up on your reading and really relax and recharge your energy. I will come back, that's my kind of place. everyone on the staff was really working hard for us to have a great time. it's close to the pueblo and to other places, you can easily get a cab or a bike to explore around the area! the hotel is a beautiful place and the beach is the best in tulum.
The property is beautiful and huge! A nice beach but when we were there the seaweed was horrible. They seemed to be trying to clan it up but it didn't do anything. Didn't stop anyone from swimming or relaxing on the beach. When I booked the oceanfront cabana I knew it was going to be small but it was extra small. With only a double bed and a tiny closet and a bathroom. There was no room for my fiancé and I to put our things. It rained one day and I had put some of my clothes in the closet and the rain leaked in and soaked and stained the clothes I had in there. The hotel didn't care at all that this happened. Since we were staying over a week we decided we would pay to upgrade rooms but they only had the last two nights available to switch rooms. I went and looked at the room and confirmed the upgrade with an employee and the manager confirmed the rate. When the day came, we packed our things and went to the front desk only to find out nobody wrote it down and they were fully booked and we couldn't switch rooms. I talked to all the people that I had spoken with about it an nobody took responsibility or did anything. All I got was an "I'm so sorry, there's but nothing I can do" They had great toast and fruit but other then that we didn't enjoy the food. We made the best of everything and overall it was good but I would never stay there again.
For the price, I was expecting more. The room and the bathroom were the most disappointing. Maybe if the weather was nicer, I would have felt differently. The grounds, restaurant, lounge, beach, etc were beautiful. However, the first two days we were there, a storm with extreme 40 knot winds, clouds, and light rain hung around. Therefore we mainly used the room and then went inland. For $250+ paid for ocean front room, I was expecting more than a tiny window with a glimpse of water beyond the cabanas in front. The room was more like "glamping" on full size bed with nowhere to put your bags. The bathroom was very cramped and poorly designed. The tourist office on site was also a rip off for $15 bike rental and $115 cenotes tour. We went into town for more options at better price. Fine accommodations if price was aligned appropriately. Overpriced for what you get. Food and mojitos at restaurant were good at least.
Room and beach club excellent food terrible and food service OK... But lots of good food around... I'd stay again and have at most a snack from the restaurant
Papaya Playa Project was a wonderful place to stay. It was like a boutique hotel nestled in the jungle right on the beach. We will definitely be returning.