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The resort is clean but very crowded and noisy. We visited during a National Holiday so resort was packed with locals celebrating. It appears that they do not get many foreign visitors as I think we were the only Americans there and we met a Canadian couple and a German couple. We had to call security two nights in a row (at 2:30 am and 10:15 pm) because the music from the adjoining room was so loud ... turns out they weren’t even there so security turned the music off. They noisily arrived back about 3:30 am. I was disappointed in our welcome upon arrival...taxi dropped us off and set our luggage down. No one greeted us so we walked over to the lobby desk to check in. The lady waved in the general direction of our building (there were at least 50) and no, no maps available... come back tomorrow. She also gave vague directions for where to eat ... it was 10:30 pm so had a little trouble finding our way. All of the specialty restaurants that are on their web site don’t exist. It is very difficult to find a staff member who speaks English. No staff in the restaurants speak English, nor do pool staff. Life guards wander off to go get a drink or whatever .... I paid a lot of attention to their activity and was appalled at how little attention they were paying especially with all the kids in the water. Beach was just average. Resort and rooms need major updating. Rooms were clean and housekeeping seemed to do a good job. I will not return and would not recommend.
I will start by saying the nature surrounding this place is beautiful. Tropical Birds, trees, plants, and a gorgeous breeze. Unfortunately that’s where the beauty stops. To get here from the airport was a nightmare. You have your option of renting a car from the most ignorant, arrogant person, and being the big A I assumed everything would be fine here, but no. They are owned by a private entity and they tell you what happens. It’s a two hour ride either way, so you either have to rent a car or pay a cab or an Uber $100+. When you arrive, they begin telling you all the restrictions about using their property. Number one, and most importantly, if you do not upgrade to all inclusive plus then plan on the dregs. All inclusive plus is a $30 a day per person upgrade where you can use an actual pool. If you don’t purchase the upgrade, you are restricted to the kiddy pools. Despite the fact they are next to empty, they have no qualms about telling you to leave. Also included in the upgrade is “better security.” I’m not sure what that means, but I believe it has something to do with using the safe which is in the room. If you don’t purchase the upgrade, they charge you by the day to use the safe. Be careful of all the moving vehicles on the walkways. Before you know it, they are right behind you. There is not much maintenance at night, it is all done during the day while you are trying to navigate the property. Also not included is a decent restaurant with air conditioning. I’m not sure that they have them here, so don’t plan on dining without perspiring. Everything closes at 10, unless you want a snack, and then you have to navigate your way down there and fight the flies for a burger or a hotdog. If you don’t speak Spanish she wrote a disadvantage. While they tell you people who speak English here, many of them do not.. There is an actual key for the room, and you only get one. You can get a second one if you want to upgrade, or if you pay an extra charge. Wi-Fi is only available in the common lobby. If you upgrade though, you can get it elsewhere. It is spotty and slow when everybody is in the lobby. There are no tissues in the room, and the industrial size roll of toilet paper is difficult to use. The hot water is barely lukewarm. It makes for a nice cool down shower, maybe that’s why it’s designed that way, but I venture to guess that it’s because they don’t invest in water heaters. The common area bathroom faucets does not even dispense water. The chirping of the smoke detectors with their expired batteries took me numerous trips to the lobby to get repaired. It woke me up I don’t know how many times the first night, more than a half dozen though. If you want to towel from the beach front, get ready to present the card you were issued at check-in. If you lose it, of course there’s a charge. There is a steep hill to navigate to get to the restaurant that you’re entitled to use. Hint, avoid the gym and use the hill a few times. Best exercise on the planet They leave a card on your door for you to fill out the maintenance items for them to repair. Mine hasn’t been replaced yet. There are other nicer, much more hospitable all inclusive’s in the world. While it was eye-opening, lesson learned. Just because it has an attractive price doesn’t mean it’s worth the trip.
the resort was nice. you got your steps in daily going up and down the stairs. drinks were good. the pools were great no horse playing in or around the pool. grandaughter loved the water slide. must of used it 100 times in the 5 days we were there.
We recently spent six nights at this hotel. The room was very spacious and comfortable, food was good and staff were helpful. One member of staff was exceptional. We do not speak much Spanish so had difficulty making our requests known. Luis Alcatz came to our rescue and got the issue sorted without a fuss. He was pleasant, friendly and helpful at all times. He is an asset to the hotel and I hope his qualities are recognised by his superiors. Another very pleasant member of staff was Gilda on the bar in reception. She always had a smile on her face. Overall a great break.
Ana Castillo was very helpful, great english and always smiling, she really listen visitors.Thank you! Great entertainment at the evening. Music was super special with the Luis de Cocle. Rooms needed renewal.
The check in was beyond bad, they spoke hardly any English and therefore didn't understand anything. The room was old, dirty (mold) and e.g. the towel rack was coming loose from the wall. Furthermore there is so much construction going on: only 2 pools and restaurants are open (lots of walking or transport required at the resort). They do not understand the word "towel" at the pool.... Compared to what we are used to in European and North African hotels the quality of the food, room and service is very poor. Way overpriced for the value.
Spent October 5-10 (low season) at Royal Decameron Panama. Because it was low season, there was always a table to be had at the buffet restaurants and we easily found shaded loungers right on the beach next to the Cafe Med Restaurant/Las Marias Bar every day. Considering it was their rainy season, it was sunny and hot (+37c) almost every day. Don't know if I could stand to be there in high season. There was some construction underway. The entire Atlantis Restaurant, Las Congas Beach Bar and pool area was cordoned off. All of Building #30 was closed, the rooms were being painted and, perhaps, redecorated, because all the furniture was removed from them. The grounds are very well maintained and the beach is spectacular. We had issues with the towels in our room, the television and the hair dryer, but a simple mention of that at the front desk in Lobby #3 and it was all fixed within the hour. There are no Kleenex, so bring your own. The food was plentiful and delicious. If you're a picky eater, like my hubby, you might lose a few pounds, haha! We don't speak Spanish, but we learned a few phrases beforehand and between that and talking with our hands, we had no problem at all. They really appreciate the effort. Everyone who works here is friendly and competent and they all seem to be happy. The resort is built on a hill and the three lobbies are situated at the top of that hill. There are two inclines and one set of stairs. The inclines are extreme and the stairs are plentiful, so if you have mobility issues, I would avoid this resort. We didn't make use of any of the tours or activities that were offered here, so cannot make any comment on that. We did not pay for "Gold" bracelets, we never do, and we certainly didn't feel like we missed out on anything. We've been to many all-inclusive resorts and we found this to be one of the nicer ones. We had a muy bien time!
Spent 10 days there last February. Beautiful resort, Many restaurants meeting all tastes, friendly and competent staff, although chamber maids do not speak English. Magnificent grounds beautifully maintained. Paid for the high end accommodations , restaurants and pool - well worth it.
This was our third time at this resort and we had a wonderful week long stay. Actually wished we booked it for longer. I would like to share what we liked about the resort, why some would not like this resort and suggestions for the management. What we like: Space - the resort is very spacious, the ground is very well kept, great for running, strolling before breakfast or dinner. Can observe many wild birds and iguanas that live in the hills and clime trees. Beautiful sunrises. You do not feel like there are lots of people around. Food - great local panamian and south american food at the buffets and in restaurants. Lots of tropical fruit and fresh vegetables. A la carte restaurants fantastic at cooking seafood. Drinks - great tropical cocktails and bartenders do not go easy on alcohol. Entertainment - cinema on the beach and fun shows. Karaoke can be very entertaining. Lots of activities - but can be too hot if no cloud to protect against sun. No smoking - smoking is forbidden except for some areas. It great to be in a non smoking environment. There could be nothing worse when you try to have a romantic stroll with your loved on and you find yourself next to an american puffing on a horrible cigar. What some people might not like - but seriously because people do not check hotel website, do not know how to read map, simply do not think logically, expect too much... Room keys are old fashioned metal key, you get one per room and if need extra you need to leave deposit. Considering how hot and humid the place it, the tropical rain + occasional power shortage I just do not see how an electronic locks will work or last for a long time. No elevators in the buildings - 3 flights of stairs are not a big deal (most buildings are 3 storey and there are 2 or three that are 4 storey). Basically if you find it difficult to walk for more than 5 mins or climbing flight of stairs this hotel is not for you. The rooms need facelift and basic - we only spent time in the room for sleeping and sometimes to cool off at mid day. So basic room was not a big deal so some might not like it. The hotel only provides you with shampoo and soap. So if you need hair conditioner etc bring with you your own. Not a big deal for us as we are particular about the products we use and we bring our own any way. Food - as a mentioned is local panamian and south american cuisine predominantly. Some things or taste combinations might be weird and not to everyone liking so if you not open mind or adventurous you might not enjoy the food. Coffees and tees are available in the cafes located at each reception lobby. Water - in the room you get a bottle of water. If you need more you can get refill at any bar or cafe. If you are bothered by the plastic glasses still used in the bars bring your own jug, mug, or any other container and the bartender will refill it. Actually great idea is to use coffee thermos as it keeps beer/coctails cool for longer. Spanish - you need to try to speak spanish with the staff - they will appreciate it. I speak spanish and found all staff friendly and very helpful. Map - on you arrival you get map. Its a little bit out of date as there been changes in restaurant names and operating times of the pools but all the information is there. You need to know how to read maps and pay attentions to the details. Internet and safe - you need to pay extra for these. Its not expensive at all. Notes for the management: Make sure that the Congas bar follows the hotel rules and the music and drinks stop at the designated time.Two nights that we were at the hotel the music was playing past 10 pm and as our room was directly opposite the bar, even though on the third, it was not possible to relax. We called the security and the issue was resolved, bust still attention is needed. The areas around massage bungalow on the beach needs to have signage that this is a quiet zone. Seen a few time clients getting massage and a loud group walking past laughing would not be that pleasant for these. The activities area should have sun protection. Difficult to join an activity when the sun is not covered by the clouds. The activities we have joined in on a not so hot day were fun. Do not see the point of the fridges in the rooms that are not refilled with anything. We actually had to unplug one in our room as it was noisy. The reason I am only giving 4 stars is because the rooms needs renovation and better maintenance. in room 3120 toilet flash needs to be fixed as it does not turn off water when the water compartment is full after flushing. The shower passes water to outside of the shower. The water pipes in the shower need better securing as they move. Overall we had great vocation and planning on coming back next year.
The resort was very clean and appealing, but we did not come just to swim and do other activities. We came more for the tours. We wanted to see the Panama Canal, the rainforests and the indigenous people and we did. However, the rides to and from the sights took half a day.
Royal Decameron Panama All Inclusive places you next to Farallon Beach and a short stroll from other popular sights like Santa Clara Beach. This 606-room, 3.5-star property has 6 outdoor pools along with a golf course and a marina.
There are multiple options for onsite dining with 8 restaurants, including El Canal, which specializes in seafood.
All 606 air-conditioned rooms provide balconies or patios, sofa beds, and free bottled water. LCD TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Rooms also include phones.
Royal Decameron Panama All Inclusive features a golf course, a marina, and 6 outdoor pools. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, karaoke, and a children's pool.