2/10 Terrible
Tyler
Traveled with family
Jun 5, 2025
Your staff is horrible. Horrible wait to check in and now having to talk with orbitz to get refund because I was charged twice for my room. Check in took over 30 minutes, had to pay twice because they said my orbitz charge was pending just like every other credit card charge is pending when you pay something. Told me my orbitz charge would be canceled (it was not). Now charged twice and staff told me nothing they can do about that. Absolutely horrible service but that is par for the course in Panama as everybody from their airlines to resort have no sort of sense when it comes to customer service. Love Panama, hate the service so thanks for showing me even a resort like this that has the potential to be 5 stars can still find a way to mess that up. Absolutely 1 star
Tyler
Stayed 1 night in May 2025