The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property
Family-friendly ski hotel with full-service spa

Choose dates to view prices

Photo gallery for The Balkan Jewel Resort, Trademark Collection by Wyndham

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Front of property
Lobby sitting area
Lobby
Premium bedding, memory foam beds, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service
  • Kitchen
  • Pool
  • Housekeeping

Explore the area

Map
Razlog Valley, Razlog, 2760
  • Pirin Golf and Country Club
    ‪8 min walk‬
  • Bansko Gondola Lift
    ‪17 min drive‬
  • Bansko Ski Resort
    ‪23 min drive‬

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Room options

Deluxe Studio, 1 Twin Bed

  • 538 sq ft
  • Sleeps 4
  • 1 Twin Bed

Room, Multiple Beds, Accessible, Non Smoking

  • 915 sq ft
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

Deluxe Studio, Multiple Beds, Non Smoking

  • 646 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Family Suite, 1 Twin Bed (Attic)

  • 700 sq ft
  • Sleeps 6
  • 1 Twin Bed

Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Studio, 1 Twin Bed

  • 484 sq ft
  • Sleeps 4
  • 1 Twin Bed

Superior Studio, Multiple Beds (Superior Studio)

  • 646 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Deluxe Studio, Multiple Beds (Superior Studio)

  • 646 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Luxury Villa, Multiple Beds

  • 1292 sq ft
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

Studio, 1 Twin Bed (Attic)

  • 538 sq ft
  • Sleeps 4
  • 1 Twin Bed

Family Suite, 1 Twin Bed

  • 700 sq ft
  • Sleeps 6
  • 1 Twin Bed

Family Room, 1 Twin Bed

  • 646 sq ft
  • Sleeps 5
  • 1 Twin Bed

Club Studio, 1 Twin Bed (Attic)

  • 431 sq ft
  • Sleeps 2
  • 1 Twin Bed

Deluxe Suite, 1 Twin Bed

  • 646 sq ft
  • Sleeps 6
  • 1 Twin Bed

About the neighborhood

Razlog

The Balkan Jewel Resort, Trademark Collection by Wyndham places you within a 15-minute drive of Paisii Hilendarski Historical Center and Holy Trinity Church. This 160-room, 4-star hotel has a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Pirin Golf and Country Club - 8 min walk - 0.5 miles
  • Vihren - 16 min drive - 8.7 miles
  • Bansko Gondola Lift - 17 min drive - 8.9 miles
  • Bansko Ski Resort - 23 min drive - 9.8 miles
  • Ski Bansko - 33 min drive - 14.2 miles

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪Слънчевата Механа - ‬10 min drive
  • ‪Casa di Papi - ‬10 min drive
  • ‪Тенекията - ‬9 min drive
  • ‪Riverside Pub - ‬10 min drive
  • ‪Канчето (Kancheto) - ‬10 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

Family-friendly ski hotel with full-service spa
Guests of The Balkan Jewel Resort, Trademark Collection by Wyndham enjoy a full-service spa, an indoor pool, and an outdoor pool. Transportation is made easy with a free area shuttle. The front desk has multilingual staff that can help with concierge services, luggage storage, and securing valuables. Other amenities at this ski hotel include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding ensure a restful night. Kitchenettes, sofa beds, and dining areas are other standard amenities. Housekeeping is available once per stay.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Languages

Bulgarian, English, Greek

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 km
  • Free shopping center shuttle
  • Free ski shuttle
  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dining table
  • DVD player
  • Free area shuttle
  • Free supervised activities for children
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • Elevator
  • Hardwood flooring in room
  • Smooth flooring in room
  • Tile flooring in room

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Oven
  • Room service
  • Separate dining area
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
A printed booking confirmation must be presented at check-in.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 7 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 20 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: EUR 20 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 16 years old.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts major credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets

Frequently asked questions

Is free cancellation available at The Balkan Jewel Resort, Trademark Collection by Wyndham?

The Balkan Jewel Resort, Trademark Collection by Wyndham offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do close to The Balkan Jewel Resort, Trademark Collection by Wyndham?

This hotel is located in Razlog, close to Bansko Ski Resort, Bansko Gondola Lift, and Holy Trinity Church. You'll also find Ski Bansko and Zhelezen Most - Highlands nearby.

Will I be able to park at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yes, though parking is available on request.

Is there a spa at The Balkan Jewel Resort, Trademark Collection by Wyndham?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, reflexology, and body wraps.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham include a casino at the property?

No, The Balkan Jewel Resort, Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is The Balkan Jewel Resort, Trademark Collection by Wyndham good for couples?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature fireplaces.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a hot tub?

Yes, this hotel has a spa tub.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a restaurant that serves breakfast?

No, The Balkan Jewel Resort, Trademark Collection by Wyndham doesn't have a restaurant that serves breakfast.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham allow pets to stay for free?

No, pets aren't allowed at The Balkan Jewel Resort, Trademark Collection by Wyndham.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Can I book a room with a balcony at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yes, some guestrooms at this hotel offer either a furnished patio or a balcony where guests can enjoy resort or mountain views.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a wedding venue on site?

There are wedding services available at The Balkan Jewel Resort, Trademark Collection by Wyndham if that's in your vacation plans.

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 57 reviews
Rating 8 - Good. 15 out of 57 reviews
Rating 6 - Okay. 6 out of 57 reviews
Rating 4 - Poor. 5 out of 57 reviews
Rating 2 - Terrible. 4 out of 57 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Yordan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect.
Stayed 8 nights in Feb 2025

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down.
Stayed 7 nights in Feb 2025

2/10 Terrible

Fisnik

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever!

Stayed 3 nights in Jan 2025

2/10 Terrible

Fisnik

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever!

This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome. The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable. The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.
Stayed 3 nights in Jan 2025

8/10 Good

Fanny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.
Stayed 1 night in Oct 2024

6/10 Okay

Adar

Traveled with family
Disliked: Staff & service, property conditions & facilities

Nice place

We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.
Stayed 8 nights in Aug 2024

10/10 Excellent

Lyubomir, EAGLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Will be back! Thank you
Stayed 5 nights in Jul 2024

10/10 Excellent

Veselka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.
Stayed 1 night in Jun 2024

8/10 Good

igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
Stayed 1 night in Aug 2023

10/10 Excellent

DANIELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

jerzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Atanas

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
Stayed 3 nights in Jan 2020

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed for a weekend ski

Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Stayed 2 nights in Jan 2018

4/10 Poor

Emmanouil

Liked: Cleanliness, room comfort

Good budget stay at bansko area

nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort

Wouldn't recommend it

The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stefan & Abbie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.

10/10 Excellent

Valerija, Macedonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Amazing. Everything was perfect.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Everything was amazing. The only bad thing was that on the day when we were leaving the guy at the reception charged us for the bathtubs for the pool. He told us that it is not a deposit, but a charge for using them. Our friends were staying at the same time in the hotel and the girl at the reception returned their deposit for the bathtubs. It was obvious that he is not following the same policy, whether it was for his personal interest or no, I would recommend that the hotel makes sure that employees refrain from such behavior, as our stay was really amazing and it is sad that things like this ruin both the reputation and all the hard work that a lot of other staff put into.

10/10 Excellent

Marija, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What an amazing, fantastic experience!

Our stay at the Balkan Jewel Resort was an amazing experience, so relaxing and so delightful! The hotel is very modern, spotlessly clean and filled with all the amenities you need. We stayed at the Amber building and had a marvelous view of the Pirin mountains and our room was very nicely decorated. The room, which was the smallest one offered, was huge, with a large bathroom and a very spacious balcony. The kitchenette is very well equipped and the fridge is quite big. The spa and the newly opened indoor pool are excellent, we used them every day, they were very clean and relaxing! The hotel staff are very friendly and accommodating and an additional bonus to our stay was the free shuttle service to Bansko and other places, which we used a lot. The game room area is very good and we played a lot of pool in the evenings. The hiking trails start at the vicinity of the hotel and there's a golf course just above it. All in all, we can't wait to go back to the Balkan Jewel, which is an excellent value for money and gives you so much luxury and comfort! A big thanks to all the folks who work there, that made our stay so amazing!

10/10 Excellent

single mom 11

Liked: Cleanliness, staff & service, room comfort

Great value for money

Excellent experience two years in a row.. Will go back definitely!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elizabeth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Balkan Jewel was amazing! we loved it. Went in summer to hike in the Pirin Mountains - the location is good for this, but it is very quiet around which suited us (not many restaurants/bars in summer). The room was lovely and great views from the balcony, the staff were really friendly. We had a massage and it was amazing - the guy really knew what he was doing, probably the best sports massage I've had in years and I go often. Only negative was the food in restuarant wasn't amazing, frozen pizza I'm sure, but you have a little kitchen so can just cook your own. I'm looking forward to going back next year!