Skip to main content
Beginning of main content

Recent guest reviews

Wouldn’t stay here again. My room smelled like cigarettes. Two roaches were in my sink when I got back. Was not comfortable at all during my stay

The people are SO nice but the property is REALLY worn down. We had a broken toilet, ripped, dirty curtains, dirty shower and a very run down feeling. WE HOPE this property comes back to its former cleanliness and repair. IT's affordable, well-located and the people are nice. BUT!!! they were UNABLE To move our room (they said because we booked thru Orbitz)

Check in was great and location was not far from PNC Arena. That is about the only pro of this place. I get to the room and hear the smoke detector beeping. Go to pick up the phone to call the from desk, and there is no phone cord, so the phone doesn’t work!!! I use my cell phone and call the front desk. No Maintance in but she was going to call a manager. She comes to the room 15 minutes later and said the manager told her to unplug and remove the smoke detector. I asked her to find a battery. She leaves and comes back 10 minutes later with a battery. I install it and it won’t stop beeping. So she pulls the smoke detector off the wall and leaves with it. I start looking around the room and was shocked. There was duct tape on the carpet in the kitchen where it meets the tile, the bathroom tile was cracked and the threshold was so loose I think I could have picked it up. The windows have weird rust or something in them and appear as tho the seals are gone. The Hvac system was filled with dust and had not been cleaned in a very long time. And there was what appeared to be blood all over the curtains in the living room. There is a hole in the ceiling in the bedroom near the window. The “breakfast” was a brown paper bag with a danish, granola bar and fruit cup with a water - and they keep them behind the counter so you have to ask for it. I took pictures of everything and will be contacting corporate. Avoid this place at all costs.

I liked the suite the space was comfortable and cozy. We found the space to be suitable for our needs. The beds were comfortable and we slept great. Overall we enjoyed the property. It would have been better if the workout room would have been open for our use. We wish they would have served hot breakfast in the morning, that would have enhanced our stay.

The back door was insecure. It did not close and anyone could get in at any time. Fix this!

Convenient. No breakfast

The bathroom walls had blue stuff on them. Probably mouthwash from a prior guest. The dishes in the dishwasher were dirty and you could see the drink in the cups. Someone took the TV remote and hair dryer. Limited TV channels and only Showtime was available. Wished it was better. The front desk Jaquetta wasn't very pleasant. No room service on weekends and the guest(s) above us who we're on the 2nd floor, were very noisy at the strangest hours when everyone should be asleep. Beer cans and boxes over flowing the exterior garbage can. Rooms were as clean as they could be.

Hotel was quite and clean. The room was spacious and bed was comfortable. What I didn't like was room service didn't clean my room the next day and the hotel was old but they did a halfway decent job restoring it.

The property location was very convenient. Close to everything we needed.

I liked the kitchen. The breakfast was good. Only bad thing was there was a dirty.towel in the bathroom when i checked in. It was in corner of tub

Room needed some updates/repairs. Shower head was loose, chair in the bedroom was stained and the couch and bed were uncomfortable. The free breakfast was good, staff was friendly and never a worry about parking.

Nice room and quiet. More comfortable bed and possibly was not vacuumed

I liked that this property served breakfast and monday-wednesday they served lunch. The front of the building and the lobby was decent.

The hotel was in a nice location away from the noise and traffic. The parking was nice to get in and out easy. The rooms were clean and the staff was friendly and helpful.

Mold in the air conditioning vents My chest still hurts when I breathe Stopped up bathroom sink and tub

Dirty rooms. I asked for another room hoping I wouldn’t find pubic hairs all over the bathroom and bed. The second bed was clean but the bathroom was still the same. If I had not prepaid for the room on orbitz I would have left. I will never stay at that property again.

We stayed in a suite, which was very spacious and had a full kitchen. Our stay consisted of 3 nights and 4 days. Maid service came once. The hotel is very difficult to find as it is not visible from the road

Buck Jones Rd Cary NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • 24-hour fitness center

Crossroads Plaza is within a mile (2 km) of MainStay Suites Raleigh - Cary, and other popular sites like Cary Towne Center are within a couple of miles (3 km). This 79-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Kitchenettes, refrigerators, and microwaves are also available. Weekly housekeeping is available.


Property features

MainStay Suites Raleigh - Cary features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and a vending machine.

Room options

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for MainStay Suites Raleigh - Cary

Everyone (19) Couples (11) Business (1) Family (13) Other (1)
2
Everyone

Wouldn’t stay here again. My room smelled like cigarettes. Two roaches were in my sink when I got back. Was not comfortable at all during my stay

By on Jun 23, 2022

Review comment responded on Jun 23, 2022

We really appreciate you taking the time to write a review. We will be addressing your concerns.

2
Partner Couples Business Business

The people are SO nice but the property is REALLY worn down. We had a broken toilet, ripped, dirty curtains, dirty shower and a very run down feeling. WE HOPE this property comes back to its former cleanliness and repair. IT's affordable, well-located and the people are nice. BUT!!! they were UNABLE To move our room (they said because we booked thru Orbitz)

By on Apr 30, 2022

Review comment responded on May 24, 2022

Thank you Emil, for taking your time out to post a review. I do apologies for the experience you had here at the Mainstay. We do hope to get a renovation in the near future.

1
Partner Couples

Check in was great and location was not far from PNC Arena. That is about the only pro of this place. I get to the room and hear the smoke detector beeping. Go to pick up the phone to call the from desk, and there is no phone cord, so the phone doesn’t work!!! I use my cell phone and call the front desk. No Maintance in but she was going to call a manager. She comes to the room 15 minutes later and said the manager told her to unplug and remove the smoke detector. I asked her to find a battery. She leaves and comes back 10 minutes later with a battery. I install it and it won’t stop beeping. So she pulls the smoke detector off the wall and leaves with it. I start looking around the room and was shocked. There was duct tape on the carpet in the kitchen where it meets the tile, the bathroom tile was cracked and the threshold was so loose I think I could have picked it up. The windows have weird rust or something in them and appear as tho the seals are gone. The Hvac system was filled with dust and had not been cleaned in a very long time. And there was what appeared to be blood all over the curtains in the living room. There is a hole in the ceiling in the bedroom near the window. The “breakfast” was a brown paper bag with a danish, granola bar and fruit cup with a water - and they keep them behind the counter so you have to ask for it. I took pictures of everything and will be contacting corporate. Avoid this place at all costs.

By on Apr 11, 2022

Review comment responded on Apr 14, 2022

Thank you for taking the time to provide your feedback.

4
Family

I liked the suite the space was comfortable and cozy. We found the space to be suitable for our needs. The beds were comfortable and we slept great. Overall we enjoyed the property. It would have been better if the workout room would have been open for our use. We wish they would have served hot breakfast in the morning, that would have enhanced our stay.

By on Jan 22, 2022

Review comment responded on Jan 31, 2022

Thank you for your review.

3
Family Partner Couples

The back door was insecure. It did not close and anyone could get in at any time. Fix this!

By on Sep 21, 2021

Review comment responded on Oct 1, 2021

Thank you for your feedback.

3
Partner Couples

Convenient. No breakfast

By on Sep 20, 2021

Review comment responded on Oct 1, 2021

Thank you

3
Partner Couples Family

The bathroom walls had blue stuff on them. Probably mouthwash from a prior guest. The dishes in the dishwasher were dirty and you could see the drink in the cups. Someone took the TV remote and hair dryer. Limited TV channels and only Showtime was available. Wished it was better. The front desk Jaquetta wasn't very pleasant. No room service on weekends and the guest(s) above us who we're on the 2nd floor, were very noisy at the strangest hours when everyone should be asleep. Beer cans and boxes over flowing the exterior garbage can. Rooms were as clean as they could be.

By on Mar 22, 2021

Review comment responded on Apr 1, 2021

Thank you for your review.

3
Partner Couples Family

Hotel was quite and clean. The room was spacious and bed was comfortable. What I didn't like was room service didn't clean my room the next day and the hotel was old but they did a halfway decent job restoring it.

By on Mar 11, 2020

5
Partner Couples Family

The property location was very convenient. Close to everything we needed.

By on Sep 9, 2019

4
Family

I liked the kitchen. The breakfast was good. Only bad thing was there was a dirty.towel in the bathroom when i checked in. It was in corner of tub

By on Aug 27, 2019

Review comment responded on Aug 30, 2019

Hello! Thank you for taking the time to leave us feedback. I will be sure to pass on the praise to the breakfast team and will ensure our housekeeping team takes an extra moment when cleaning to ensure they do not miss items like a towel. Thank you again!

MainStay Suites Raleigh - Cary

1020 Buck Jones Rd, Cary, NC 27606
url importing http://www.orbitz.com/Raleigh-Hotels-MainStay-Suites-Raleigh---Cary.h81863-p2.Hotel-Reviews
There was an error importing /Raleigh-Hotels-MainStay-Suites-Raleigh---Cary.h81863-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Raleigh-Hotels-MainStay-Suites-Raleigh---Cary.h81863-p2.Hotel-Reviews

Frequently asked questions