Farah Rabat5.0 out of 5.0
Recent guest reviews
I had to stay here for a conference, the hotel is dated, the carpets are stained, the A/C doesn't work, and the staff isn't very helpful. Each morning I tried to workout, the treadmills don't work, so I ended up doing a workout on the rooftop on my own. The laundry service changed the figures on my laundry submission to more than double what I had signed for. I was told I had inclusive breakfast, then once I ate it, I was required to pay. I now see on my credit card statement that they also charged me 62$ twice for something, but I'm unclear what that is. They didn't leave water in the room after the first day. I'm not impressed, particularly because it was expensive, and the food and room service was very expensive for what it was.
Dated hotel in need of a refurb Hotel classes itself as four star but doesn't even have iron or ironing boards in the room Room service is a rip off about £6 for a litre of water. We had pasta late at night and came cold and they didn't do anything to change it was just told "ok" chips were undercooked and cold. Breakfast isn't great. Hotel is more a low end 3 star
This hotel is in need of a complete refit and re-decoration. Not comfortable at all. The food was fair, buffet style but lacked supervision to ensure the food was replaced with fresh at regular intervals. Eggs need to be freshly cooked not left to cool and congeal in large containers. The best part of the hotel was the pool.
My stay here was not by choice; I was assigned this hotel for a business trip. While the location is admittedly good and most of the staff were kind and helpful, there is so much wrong with the hotel itself, I would never stay here again. Here is a list of issues we had during our 7 day stay: 1. There were several flies and other flying insects in our room on arrival. 2. The sink would not drain starting on day one. It took two calls to the front desk and two separate maintenance visits over two days to get it fixed. 3. The tub did not drain. We finally just pulled the entire piece out of the drain. 4. The lamp, dresser, safe, and luggage rack were all broken. 5. The cleaning staff left the window open daily and with out a screen, also let in many bugs. 6. The room was in need of a very thorough cleaning 7. There was black mold on the bathroom ceiling 8. The bidet leaked all over the bathroom floor 9. The air conditioner did not respond to decreasing the temperature. It was either on and very cold or off and too hot. 10. On two separate occasions, a male employee used a master key and entered our room without knocking! 11. Whatever you do, do not allow the front door staff to call you a taxi!! We made this mistake once and were over charged 400%! When we complained to the front desk, they offered no apology nor explanation. I'm all for making a decent living and have no problem paying for good service, but this was out right robbery and gives travelers a bad impression of a city. 12. If you are unfortunate enough to have to stay here, get a room facing away from the street. The non stop honking from the traffic woke us up very early every morning. 13. The stair wells smell badly of body odor. 14. We asked for an extra towel and every day it was taken and not replaced. We even tried hanging it in the closet, hoping we could re use it but it was taken every time. 15. Our group had 9 rooms and many of the others in our group had similar maintenance issues, including a shower that leaked all the way to the living space. In fairness here are some positives: 1. The breakfast buffet has a wide variety of food. They do need to work on the runny scrambled eggs, however. 2. The luggage porters were friendly and did an excellent job helping with baggage. 3. The small restaurant past the front desk served decent Italian food. The soup and pasta we tried were good. I did not care for their pizza. 4. The staff in the buffet area and the restaurant were very good and friendly. Probably the best part of our stay here. 5. There is a nice pool on the top floor 6. The mattress and pillows were very comfortable. 7. The coffee machine at the breakfast buffet made much better coffee than the coffee provided in the large beverage containers. If the hotel would hire a maintenance and deep cleaning crew to fix all of the issues, this hotel could be a nicer place to stay. Until then, I would not stay here again.
The hospitality here is great. I was received by the concierge from the car to the lobby and taken to the room where my luggage was brought up right after. The room was good and spacious (since i was alone) but they can do better with more modern interior designs. Ths lobby is amazing together with the rooftop bar which are great places for one to unwind. the staff were oohh so very warm and welcoming. My room had a leakage and once I reported it was sorted when i was having dinner. I enjoyed my stay, good breakfast, but they dinner can be better. Keep up the great hospitality and warm nature.
Unless you booked a cheap bus trip to Marocco, this is not a hotel for you. All you can do is run! Room mediocre. Breakfast to be skipped as it's not worth even showing up. Reception more like you have entered a corner cafe! Takes lots of time and efficiency is not part of their vocabulary. House keeping us cleaned by ladies without shoes. That does indicate that we don't expect hygiene is high on the list. Management is also clearly not interested in running a hotel at an acceptable level. Carpets on I front of my room must have experienced a huge problem. I can't describe what I believe happened, but I don't think that a car had a motor oil leak. I asked for a reduction of my room price as I experienced the above. I was blatantly told "no way". Just run!!!
Very friendly staff and nice clean rooms. The city can be noisy and congested and this hotel offers a place to come to rest. Pool/bar and restaurant on the roof give nice view of the surrounding city. Walking distance of some nice points of interest.
It was enjoyable staying at this clean hotel for three nights. My room was quite spacious. I could hear some traffic from the street outside but not disturbing. Breakfast offered a great variety of options. Few English TV channels available. Reception attendants were helpful except when I asked for assistance in finding a taxi. I had to take to the streets myself.
the location is perfect; just 200 meters from Hassan Tower and mausoleum of Mohammed V 1.6 km from Kasbah of the Udayas, and its better so its quiet erea. the service was very good the facility are old, you will see it almost all over Morocco, the not taking care about maintenance. the room was big and all was good for this price in the morning you will wake up from the whistle of the police man on the near junction I realy recommend this hotel, the location and the price are excellent the parking is real and not on the street, and it's free of charge I prefer hotel out side from the kasbah or madina, I didn't feel safe there and the noise and the smell over there.
The hotel is nice. Great food and friendly staff. Some rooms has a very nice view of the sea and the city. Rooms are neat and clean but the furniture is old and the wifi is so slow. Other than that i always enjoy staying there i
Reviews from Trip Advisor
33% of guests recommend this hotelTotal of 601 reviews