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Recent guest reviews

The worst hotel I have EVER stayed in anywhere! The staff was rude & argumentative. The night we arrived we were told that the room we booked was not available so they put us in a small room with absolutely no view. When we complained all of a sudden the large room with the view of the city & the mountains suddenly was available. Every day one or both of our key cards did not work & had to be programed when we complained we were told than one one had a problem before. One day we left early in the morning only to return in the afternoon to discover that housekeeping had not made up our room we complained about that & they said they would send up housekeeping later we saw the woman from housekeeping & she said she had too many rooms & ours was the last on the floor so she didn't have time to clean it. Twice we were not able to open the safe box in the room, the first time they sent up a technician the second time was the night before we were leaving early,they refused to have the manager come in & open it so we could get out passports, cash, jewelry etc. I had to make a huge fuss for the manager to come in. AND the day before we left we were sitting in the room when this big rope dropped down in front of the window and suddenly this man lowered down right in front up started just hanging there took out his phone & started taking photos!! They admitted he did it but you couldn't see anything. I want my money returned. It was horrible. They were very nasty don't stay here!!!!!!!

I loved my stay here. It is a nice hotel, close to shops, entertainment and dining! I had a great view of the Cotopaxi volcano.

The hotel is good for business trip, good location and the staff is very kind and wifi is better than before.

Great place to stay. Location is perfect for night life and attractions.

It serves it purpose for business trip ..everything is within walking distance...

This is a real find in Quito and a great value. The area can be a bit sketchy at night but there are a number of excellent restaurants close by. Be sure to use the staff to call your cab. They monitor which cab picks you up and which one brings you back which can be a real help. I mention this because the standard procedure when you get a cab is to tell them where you want to go and ask how much it will cost. Our cabbie simply pointed to the meter which every cab is supposed to have but few do. Our previous experience with a metered cab had been excellent so we thought we were set. WRONG! We went to El Panecillo a common viewpoint where you can overlook the city. When we got there he asked if we wanted him to wait because he said cabs don't generally come up there so we asked if there was an additional charge and he said no. We spent about 25 minutes walking around and returned to the cab. We went back to the Hotel only to find the fare was $50.00! YIKES. We paid but when we went into the Hotel we checked at the desk about the fare and they said absolutely not and called the cab company right back. On check out about 30 minutes later they gave us a $27.00 refund in cash and apologized for the problem. Outstanding! We had requested a room on an upper floor which we got. It was room 908 which was away from the street and high enough that traffic noise was not a problem. The room was spotless, linen excellent, and the minibar while expensive was very well stocked. We always got good information from the desk and they were always very polite. Loved this place and will return.

The rooms are clean, simple and nothing special. It's a little noisy in the hotel. The location is very convenient to shopping and nightlife. The place that this hotel absolutely shines is in its staff. One employee in particular, Richard from the front desk, went way above and beyond in making sure that we had an absolutely wonderful visit to Quito. He arranged a hired driver to take us to all the sights and to make the best use of our time. I can't say enough about how professional and helpful this gentleman was, and I highly recommend this hotel as a result. All of the front desk staff spoke fluent English and were friendly and helpful.

the staff was courteous and the room was comfortable. I do not recommend the restaurant for breakfast

Trying not to compare it to hotels here in the states and base it soley on my experience in Ecuador, I give this hotel 3 stars. I was there for 2 days before flying to the coast. The room was great! My only complaint with the room was the hot water was very sensitive--we're talking centimeters of difference between scalding hot and cold (though I think this might have just been an issue w/ my room). The staff were great and bilingual which is a plus for guests that don't speak spanish. They had 2 computers to use w/ fast internet, 2 restaurants (I only visted the cheaper of the two). The food was par, not great, not bad...though it was a little pricey for Ecuadorian standards. It was right in the middle of the new town (Mariscal Sucre), which I've heard is getting more dangerous, though I personally had no problems. My flight was 3 hours late and I didn't get to the hotel until 2 in the morning and they were waiting on me. They had 2 or 3 guards at the doors at night. For a hotel under $100 in the middle of Quito it was overall a good experience. I would stay there again.

Cordero E4375 & Av. Amazonas Quito Pichincha

Hotel highlights

  • Walking distance to Foch Square and La Carolina Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in La Mariscal within a short walk of La Mariscal Craft Market, Rio Amazonas Hotel is within a mile (2 km) of other popular sights such as El Ejido Park. This 86-room, 3.5-star hotel has 2 restaurants, free in-room WiFi, and free self parking.


Dining

Enjoy dining at one of 2 onsite restaurants including La Canoa, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 5:30 AM to 10 AM.


Rooms

All 86 rooms provide minibars, free newspapers, and free bottled water. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes, phones, and desks are other standard amenities.


Property features

Guests of Rio Amazonas Hotel enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. There's free parking, and an airport shuttle (available 24 hours) for USD 30 per person one way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include coffee/tea in a common area, a library, and free newspapers.

Room options

Triple Room

3 Twin Beds | Sleeps 3

Superior Twin Room, 1 Bedroom, City View

2 Twin Beds | Sleeps 2

Standard Double Room, 1 King Bed

1 King Bed | Sleeps 3

Single Room

1 Double Bed | Sleeps 1

Guest reviews for Rio Amazonas Hotel

Everyone (3) Couples (3) Business (2) Other (3)
1
Partner Couples

The worst hotel I have EVER stayed in anywhere! The staff was rude & argumentative. The night we arrived we were told that the room we booked was not available so they put us in a small room with absolutely no view. When we complained all of a sudden the large room with the view of the city & the mountains suddenly was available. Every day one or both of our key cards did not work & had to be programed when we complained we were told than one one had a problem before. One day we left early in the morning only to return in the afternoon to discover that housekeeping had not made up our room we complained about that & they said they would send up housekeeping later we saw the woman from housekeeping & she said she had too many rooms & ours was the last on the floor so she didn't have time to clean it. Twice we were not able to open the safe box in the room, the first time they sent up a technician the second time was the night before we were leaving early,they refused to have the manager come in & open it so we could get out passports, cash, jewelry etc. I had to make a huge fuss for the manager to come in. AND the day before we left we were sitting in the room when this big rope dropped down in front of the window and suddenly this man lowered down right in front up started just hanging there took out his phone & started taking photos!! They admitted he did it but you couldn't see anything. I want my money returned. It was horrible. They were very nasty don't stay here!!!!!!!

By , from New York City on Nov 1, 2019

Review comment responded on Nov 5, 2019

Dear Mr. Robert: I am felling bad that you had a bad experience with us. We try to help always our guests but you have to contact directly to Expedia because you made the reservation and the payment with them. Regards,

5
Everyone

By on Apr 24, 2019

Review comment responded on Apr 25, 2019

Thanks for you score.

5
Everyone

By on Jan 25, 2019

Review comment responded on Jan 25, 2019

Thanks for your score

4

close to everything!

Everyone

I loved my stay here. It is a nice hotel, close to shops, entertainment and dining! I had a great view of the Cotopaxi volcano.

By , from Los Angeles on Sep 10, 2016

Review comment responded on Oct 25, 2016

Dear Luis,thank you so much for commenting about your stay in the Hotel, we hope to have you back with us sometime soon.

4

perfect business trip

BusinessTravelers

The hotel is good for business trip, good location and the staff is very kind and wifi is better than before.

By on Jul 16, 2015

5

awesome

Singles

Great place to stay. Location is perfect for night life and attractions.

By on Jan 16, 2015

3

business

BusinessTravelers

It serves it purpose for business trip ..everything is within walking distance...

By on Jul 5, 2013

5

great place, great people & a great value

Couples

This is a real find in Quito and a great value. The area can be a bit sketchy at night but there are a number of excellent restaurants close by. Be sure to use the staff to call your cab. They monitor which cab picks you up and which one brings you back which can be a real help. I mention this because the standard procedure when you get a cab is to tell them where you want to go and ask how much it will cost. Our cabbie simply pointed to the meter which every cab is supposed to have but few do. Our previous experience with a metered cab had been excellent so we thought we were set. WRONG! We went to El Panecillo a common viewpoint where you can overlook the city. When we got there he asked if we wanted him to wait because he said cabs don't generally come up there so we asked if there was an additional charge and he said no. We spent about 25 minutes walking around and returned to the cab. We went back to the Hotel only to find the fare was $50.00! YIKES. We paid but when we went into the Hotel we checked at the desk about the fare and they said absolutely not and called the cab company right back. On check out about 30 minutes later they gave us a $27.00 refund in cash and apologized for the problem. Outstanding! We had requested a room on an upper floor which we got. It was room 908 which was away from the street and high enough that traffic noise was not a problem. The room was spotless, linen excellent, and the minibar while expensive was very well stocked. We always got good information from the desk and they were always very polite. Loved this place and will return.

By on May 8, 2013

4

ordinary hotel, extraordinary staff

Couples

The rooms are clean, simple and nothing special. It's a little noisy in the hotel. The location is very convenient to shopping and nightlife. The place that this hotel absolutely shines is in its staff. One employee in particular, Richard from the front desk, went way above and beyond in making sure that we had an absolutely wonderful visit to Quito. He arranged a hired driver to take us to all the sights and to make the best use of our time. I can't say enough about how professional and helpful this gentleman was, and I highly recommend this hotel as a result. All of the front desk staff spoke fluent English and were friendly and helpful.

By on Jun 11, 2012

3

good central location

Singles

the staff was courteous and the room was comfortable. I do not recommend the restaurant for breakfast

By on Feb 9, 2012

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