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Oaks Club Resort

4.0 out of 5.0

Recent guest reviews

Hotel was very nice except we are elderly and had to get to our room with our luggage by going down some stairs, down 1 lift, through the car park, down another lift, down a long passage to the room. It was very hard and quite a maze to find our room

Unlike some of the other reviews of unit 201a we had a fine stay. While I can see how noise in the adjoining unit could be problematic (in fact in the afternoon we experienced this) we had a quiet night. The room was as advertised and thought the price to value ratio was fine. Room was clean and bed comfortable. The gal who checked us in was very nice and helpful. Great ambassador for your brand.

This hotel was in an amazing location with views over the lake. However the room we were allocated was obviously one which could be incorporated into the next door room to make one large family room. This meant that there was an adjoining locked door but no soundproofing and unfortunately the neighbours were very noisy. There was also a small kitchenette but nowhere to wash dishes other than the bathroom sink despite a note on the door saying all rooms had a dishwasher. The housekeeping services were minimal and the bed was not made up one day. There were no hand towels supplied. On the positive side the staff were friendly and there was a free shuttle bus into the centre

Perched on a hillside above the lake and blending nicely with the surroundings it’s easy to drive by without spotting their small signs. When we first arrived we thought wow! We had a “small” lock-off suite (meaning there was a locked door to a much larger adjacent suite which could be opened to make a large multi-room suite). We had a living area, separate bedroom and bathroom, a narrow view of the lake (since we were set in between two large suites) and a very narrow balcony. There was a bar fridge, kettle and a few dishes, dishcloth and towel. The only place to wash dishes was the bathroom sink which was clogged from the outset. There are no dining facilities on site and the closest dining is their sister accommodation about 0.8 km up the road. They do have a shuttle to town which operates hourly in the morning and late afternoon/evening. The walk to town is not bad and you can go along the lakeshore which is much more pleasant than the roadside. A couple of times we wanted to bring back leftovers but with no microwave in the suite we had no way to reheat them. Our major issues were noise and privacy. Our suite was right next to the elevator and the hall door provided minimal sound dampening. Part way through the first afternoon the occupants of the suite next door moved in. It appeared to be multiple adults and children and of course they carried on lots of conversations, laughing, etc. but the only thing separating the two suites was the single lock-off door with a large gap underneath the door. Their windows and those of the large suite on the other side also looked directly into our suite - felt like you were in a fishbowl. If you want some privacy and peace and quiet don’t rent these small suites.

Stayed two nights at Oaks Resort Beautiful apartment with terrific views over Lake Service definitely not up to scratch Kitchen bin had not been emptied Requested hand towels and was told they do not supply them Requested extra bath towels and was told to collect them as there was no one available to bring them to us Reception staff unfriendly and not particularly helpful regarding questions about Queenstown Would not recommend especially taking into account the apartment rate

The apartment I stayed in was beautifully presented, very clean with a stunning lakeside view. Reception staff were friendly and accommodating and I really enjoyed my stay here. It’s a lovely 10-15min walk into town alongside the lake, just perfect.

Limited running of complimentary shuttle service! They run on the hour between 8.00am and 11.00am, then resume at 4.00pm. However our main concern was you had to book going to town and if they were already booked i.e 12 seats only you could miss out!

We, 2 couples, stayed in 2 bed apartment on the top floor, the views are incredible!!! The apartment was spacious and incorporated everything that we needs. Staff very nice and accommodating, they even have shuttle bus to city centre for free, but the walk is so pleasant, around the lake, that we only used shuttle once. Great experience.

First things first - the views are awesome (if you're in one of the view rooms, that is). This place is right on the lake so you get uninterrupted views of the water and the mountains. The rooms are OK. The housekeeping lets this place down bigtime. Reading all the other reviews, it's pretty clear that this is an on-going problem at this place. While we were staying here, the rooms were not properly cleaned. We had to take the sheets off one of the beds to wash it and they left the bed just like that - for the entire stay! I wanted to see how long before they see it and put a sheet on it. They didnt. It's a shame as this property really could be one of the best in the area as they've got the views and a good property. It's not too far from the town (5 min drive) and very close to the airport as well (10-15 min drive). How they can't get the house-keeping basics right is hard to understand.

Stayed in this hotel (motel?) in February 2018. Got the Hotel room which was described as having ‘resort view’. Well, didn’t expect that ‘resort view’ means no view altogether. Honestly, should have read the reviews before I booked the room. Around a meter from the window from one side there was a public stairs down to the lake, and from another side there was a wall with windows from other rooms looking directly into our window making it impossible to leave curtains open. Zero privacy. Our room was 201A, and it had a door to the room 201 - no soundproof at all, could hear every word said by our neighbours. Another problem in the place: confusing lifts and no guiding signs. Getting to your room from the car park is a challenge for the first time. Reception is friendly. No aircon. Rather poor room service: made the bed, but didn’t wash the cups- just left them on the bed side table. Clean bathroom, but no shelf in the shower and difficult to regulate water temperature- it’s either too hot or too cold. To cut the long story short: grossly overpriced for the quality provided (compared to Hilton hotel on the wharf in Auckland which we just came from).

171-179 Frankton Road Queenstown

Hotel highlights

  • Free parking
  • Fitness center
  • WiFi in rooms and public areas (fees apply)
  • Business center

Oaks Club Resort places you within a mile (2 km) of Arrow River and Queenstown Arts Centre. This 63-room, 4-star apartment welcomes guests with conveniences like free self parking, a fitness center, and a business center. On a lake, the apartment is also close to Church of St Peters and Queenstown Ice Arena.


All 63 apartments feature phones and ironing boards. Guests can expect to find LCD TVs and stay connected with WiFi. Hair dryers are also available.

Property features

Oaks Club Resort offers a fitness center, a sauna, and WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. Other amenities at this luxury apartment include a meeting room, a business center, and laundry facilities.

Room options

2 Bedroom, Courtyard View

Full 2 | Full 1 | Sleeps 4

2 Bedrooms, Lake View

Full 2 | Full 1 | Sleeps 4

3 Bedrooms, Lake View

Full 1 | Twin 4 | Sleeps 6

1 Bedroom, Lake View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 547 reviews