went into room and it was freezing cold, NOT PREWARMED. The heater made so much noice that we were not even allowed to hear the TV and was hard even to just talk to each other.. There was dirt and grime around the base boards at least 1/2 inch thick,,, there was trim missing on the counter, The snow and Ice was not cleared away from in front of the room door.
We were scheduled to stay another night , but we did not want to stay in conditions like that again. We asked for a refund because of the conditions we found,and was denied, I then asked for information for contacting corporation offices and did not received the proper information.
I was aware of their refund policy concerning changes because of my plans , but feel that we were intitled to one based on what we encountered.