This was our first time to Punta Mita and we loved everything about the Conrad! The location is gorgeous and the hotel is brand new. Decor is fabulous. Setting is breathtaking. The staff was second to none in every customer experience from greeting to goodbye. Front desk, bell service, wait staff, pool attendants and housekeeping were 5-star all the way. We literally made friends with several waiters and staff members and exchanged emails. I cannot say enough about our experience here! It was perfect!!!
I've stayed at plenty of resorts in Mexico. This was one of my least favorites, and one of the more expensive spots. 1) We missed our flight from TJ to PV bc baggage intake was so slow. I called the hotel to let them know, and to see if I could add that day onto the end of the trip instead. Would've been smart to allow that, I would've spent more money there that extra day. They said no. Okay fine. I get it. I guess. 2) We showed up pretty late. However, on their website, the lobby bar should've been open til midnight, it wasn't. Due to covid, they close it 2 hours early and have for over a year without updating their website. Great. lol 3) Upon check-in, you would think they would tell you how to order room service (not even sure if they even provide this right now??), maybe give you a map...never got anything like that. They don't even have a chair for you to sit on when you check-in, you just have to stand. 4) The 1st morning we were there, we got kicked out of a seat by the pool bc it was reserved for a large group?? Even though there was zero signs stating this. The person also didn't care to help us find a new seat. The way this was handled made me feel like I was at a Motel 6. They blamed the lack of open seating around the pools on occupancy. lol. If I pay $800 a night to stay at a hotel, you really should have a seat for everyone you've sold a room to! 5) Pool bar closed at 3pm on a SATURDAY. Everyone was shocked. Overall the service was impersonal and unfriendly
The Conrad hotel was beautiful but needs work. They always a left something out of our food order at the pool. The drinks were weak and we always had to order an extra shot to taste the alcohol. They didn’t really give us tour of the property Nor did we know the options for activities. The last issue was how expensive it is to get around from where the property is located. To go 10 min away to salulita the cost was $60 for 1 way. $100 just to go back go the airport. Also Uber is not available where this hotel is. The hotel itself is nice, but there is aLot of over promising And under delivering in general.
The service was perfect, great food, and the room was wonderful." Amazing 😁😁
This property is brand new and situated right off the waterfront with all sorts of amenities. Definitely a safe and secure resort to visit. Most of the staff were very attentive and took good care of us during our stay. Thank you again Team Conrad Punta de Mita!
Located 2.8 mi (4.4 km) from El Anclote Beach, Conrad Punta de Mita is within a 5-minute drive of Punta De Mita Beach. This 324-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
Conrad Punta de Mita's 324 rooms are shared and provide furnished balconies or patios, refrigerators, and coffee makers. Guests can expect to find 58-inch LCD TVs. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Other amenities include ceiling fans, safes, and phones.
Conrad Punta de Mita features a private beach, a full-service spa, and 3 outdoor pools. Free valet parking is available if you drive. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach hotel include a children's pool, a 24-hour gym, and a sauna.
This was our first time to Punta Mita and we loved everything about the Conrad! The location is gorgeous and the hotel is brand new. Decor is fabulous. Setting is breathtaking. The staff was second to none in every customer experience from greeting to goodbye. Front desk, bell service, wait staff, pool attendants and housekeeping were 5-star all the way. We literally made friends with several waiters and staff members and exchanged emails. I cannot say enough about our experience here! It was perfect!!!
I've stayed at plenty of resorts in Mexico. This was one of my least favorites, and one of the more expensive spots. 1) We missed our flight from TJ to PV bc baggage intake was so slow. I called the hotel to let them know, and to see if I could add that day onto the end of the trip instead. Would've been smart to allow that, I would've spent more money there that extra day. They said no. Okay fine. I get it. I guess. 2) We showed up pretty late. However, on their website, the lobby bar should've been open til midnight, it wasn't. Due to covid, they close it 2 hours early and have for over a year without updating their website. Great. lol 3) Upon check-in, you would think they would tell you how to order room service (not even sure if they even provide this right now??), maybe give you a map...never got anything like that. They don't even have a chair for you to sit on when you check-in, you just have to stand. 4) The 1st morning we were there, we got kicked out of a seat by the pool bc it was reserved for a large group?? Even though there was zero signs stating this. The person also didn't care to help us find a new seat. The way this was handled made me feel like I was at a Motel 6. They blamed the lack of open seating around the pools on occupancy. lol. If I pay $800 a night to stay at a hotel, you really should have a seat for everyone you've sold a room to! 5) Pool bar closed at 3pm on a SATURDAY. Everyone was shocked. Overall the service was impersonal and unfriendly
Dear guest, first of all we want to thank you for choosing to stay with us. Secondly we are sorry to hear about your experiences at our resort. Rest assure we are addressing all your concerns with the managers of each area.
The Conrad hotel was beautiful but needs work. They always a left something out of our food order at the pool. The drinks were weak and we always had to order an extra shot to taste the alcohol. They didn’t really give us tour of the property Nor did we know the options for activities. The last issue was how expensive it is to get around from where the property is located. To go 10 min away to salulita the cost was $60 for 1 way. $100 just to go back go the airport. Also Uber is not available where this hotel is. The hotel itself is nice, but there is aLot of over promising And under delivering in general.
Thank you so much for staying with us and providing your feedback. Rest assured we will use the comments to review with our team. We look forward to welcoming you in the near future.
The service was perfect, great food, and the room was wonderful." Amazing 😁😁
Many thanks for staying with us and for the great comments. We look forward to welcoming again in the future
This property is brand new and situated right off the waterfront with all sorts of amenities. Definitely a safe and secure resort to visit. Most of the staff were very attentive and took good care of us during our stay. Thank you again Team Conrad Punta de Mita!
Thank you for staying with us and the kind comments. We look forward to having you stay wit us in the near future!