It was very noisy. You could here people talking at all hours of the night.
It was an okay stay nit there were some issues. The sink leaked so no storage there, no plates or cooking items in room, then found out you have to buy them and they have none, been backordered since March.
Good location. The property policy prohibit smoking. and we "the guests" do ot smoke. but the workers smoke by the entrance all the time. 2nd hand smoke to the guests. it's a very poor practice.
Everything about the property is great, the staff, good service, it’s clean. I have absolutely no complaints
Overall it was clean, even though it was not in the best part of town. Traffic noise from the interstate might be intolerable for some, but gets drowned out easily enough with the A/C unit. A bit expensive for what it was - considering that there was no breakfast provided, and that the walkability of its location is meh at best (not great at night).
The room is spacious with a large fridge and nice closest space, but it smelled like cigarettes when there's supposedly no smoking in the building. The front desk gentleman was very nice and checked us in late, but I don't think I would stay again. It's close to the highway and we heard a lot of street noise.
Hallways were smellly the location was in an industrial area. But it was not unsafe in any kind of way. Just not walkable to anything.
This is supposed to be a non-smoking facility! Cigarette smokers are everywhere!!!!!! My room was literally taken over by cigarette smoke that came through the vents in the room. My bathroom was unbearable and they could not find me another room. They were supposed to dismiss anyone caught smoking. It never happened. My clothes were taken over by the cigarette odor in the room. I spoke with HOTEL STAFF 4 TIMES! The day before I left I told them I was not going to pay for my room. The manager (tall African American with two earrings in ear) told me he would take care of this and that I had no worries. I would never complain about one or two whiffs of cigarette smoke. This was all day and night during my stay!!!! I am from Pittsburgh and I was there to move my daughter into BROWN University. It was supposed to be a shining moment in our lives and a good weekend! This was WRONG and I will pursue a full refund.
Front desk took 1/2 hour to complete reservation. Was annoyed when I asked questions about the room. Refused to place me on a higher floor when I indicated as a woman traveling alone I was uncomfortable with the first floor. Insisted on my credit card for “incidentals” even though I was told there was nothing for sale in the room. The desk clerk replied “You might damage the furniture.” I also asked for the copy of my driver’s license to be returned when I checked out because of the recent rash of identity theft, she refused & said I was more than welcome to leave. Totally dissatisfied. Will never recommend the property.
Ok hotel if you just want a roof over your head for the night. just the bare minimum provided. extended stay with a kitchen that has empty cabinets, not even a cup or a spoon. had to call the front desk twice for a blanket which I did not finally get.
Nothing i liked and managed poorly!................
Hotel was close to Providence and local attractions.
Rooms are very nice. Would have been nice to have basic necessities such as (plastic) utensils and/or cups
Very new and clean. Everything in good working order. Great staff, free parking. right off Rt. 95. I'll be back!
Loved the hotel. Inexpensive for a clean and spacious room. My only problem was the heater didn't work and it is December. Other than that everything was perfect. I'd stay again.
WoodSpring Suites Providence places you within 2 miles (3 km) of popular sights like Brown University and Providence Place Mall. This 121-room hotel has in-room conveniences like kitchens, dining areas, and sitting areas.
All 121 accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect free WiFi and 34-inch flat-screen TVs with cable channels. Phones and desks are other standard amenities. Housekeeping is available once per stay.
Guests of WoodSpring Suites Providence enjoy free WiFi in public areas, coffee in a common area, and express check-out. If you drive, put free parking to good use. Additional amenities include laundry facilities and a vending machine.
We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!
It was very noisy. You could here people talking at all hours of the night.
We do apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you, Colleen. We do hope that our hardworking staff was able to address those concerns. We are so sorry that this left you with such a negative impression of our hotel and hope that all your future traveling experiences are wonderful ones.
It was an okay stay nit there were some issues. The sink leaked so no storage there, no plates or cooking items in room, then found out you have to buy them and they have none, been backordered since March.
Thank you for taking the time to review our hotel. Susan. We are so disappointed to learn that your stay was met with these inconveniences. We apologize for the problems with the sink and cookware. Our staff works hard to address and fix these concerns promptly, and we are so sorry that we failed to do so during your time with us. We will make sure that we review these concerns with our team at the property so that we can improve in these areas for all our future guests. We wish you all the best in your future travels.
Good location. The property policy prohibit smoking. and we "the guests" do ot smoke. but the workers smoke by the entrance all the time. 2nd hand smoke to the guests. it's a very poor practice.
We are so sorry for the offensive odors that you experienced as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests
Everything about the property is great, the staff, good service, it’s clean. I have absolutely no complaints
Thank you for taking the time to review your stay at our hotel. We are overjoyed to see that your stay was exceptional! Thank you so much for allowing WoodSpring Suites to host you and we hope that we see you again the next time your travels bring you to the area!
Overall it was clean, even though it was not in the best part of town. Traffic noise from the interstate might be intolerable for some, but gets drowned out easily enough with the A/C unit. A bit expensive for what it was - considering that there was no breakfast provided, and that the walkability of its location is meh at best (not great at night).
Thank you for taking the time to provide us with this valuable feedback regarding your stay with us. Details such as this are truly appreciated as it shows us how we are doing. We apologize for the disruptive noises and that we don't provide breakfast. We do hope that your overall stay met your needs and was a pleasant one.
The room is spacious with a large fridge and nice closest space, but it smelled like cigarettes when there's supposedly no smoking in the building. The front desk gentleman was very nice and checked us in late, but I don't think I would stay again. It's close to the highway and we heard a lot of street noise.
We appreciate the feedback regarding the smell of smoke and apologize that this was the experience that you had. Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you.
Hallways were smellly the location was in an industrial area. But it was not unsafe in any kind of way. Just not walkable to anything.
Thank you for reviewing our hotel. We love hearing that you had a great stay but sorry to hear about your experience with some unpleasant odors and we apologize for the inconvenience. We hope you’ll stay with us again the next time you are in the area.
This is supposed to be a non-smoking facility! Cigarette smokers are everywhere!!!!!! My room was literally taken over by cigarette smoke that came through the vents in the room. My bathroom was unbearable and they could not find me another room. They were supposed to dismiss anyone caught smoking. It never happened. My clothes were taken over by the cigarette odor in the room. I spoke with HOTEL STAFF 4 TIMES! The day before I left I told them I was not going to pay for my room. The manager (tall African American with two earrings in ear) told me he would take care of this and that I had no worries. I would never complain about one or two whiffs of cigarette smoke. This was all day and night during my stay!!!! I am from Pittsburgh and I was there to move my daughter into BROWN University. It was supposed to be a shining moment in our lives and a good weekend! This was WRONG and I will pursue a full refund.
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again to see our improvements.