Plaza Sao Rafael Hotel3.5 out of 5.0
Recent guest reviews
This is a very traditional hotel, that keeps it's high quality standards. Excellent choice if you have business to do downtown (Historic District). The service is very good and, despite its age, the hotel keeps everything shining new.
Decent hotel, large room, clean, courteous staff. It feels like everyone is trying hard to please but the age of the establishment really shows. The bathroom fixtures are old, as is most of the hotel. Breakfast is adequate, not great. I just spent one night on a business trip, for which the hotel was perfectly acceptable. Free wi-fi.
It was a great hotel but now needs an urgent refurbishment. The furniture is not interesting, the bathrooms are very simple . The breakfast room has no natural light. Breakfast is good. It still has some glamour of the past. I've been in the hotel 2 times . the first time in a suite on the 12th floor which had a good size, a week later in a room that was small and not comfortable .
Spent one night here in what was described as a recently refurbished room. The staff were very pleasant but the rooms very basic, beds hard and the banging and knocking from the plumbing at 0230 and 0600 were unwelcome wake up calls. On the positive side the views from the gym/pool on the roof are great and a nice way to wind down at the end of the day. Wifi ranged from painfully slow to nonexistent.
it is about 30 minutes taxi ride from the airport and in the middle of town. The staff and rooms are really quite good, the shower is strong! Breakfast was quite a smorgasbord of fruit, breads, cakes, meats, cheeses with scrambled eggs and hot dogs! WiFi if is fine and included in the price. If you turn right out of the hotel and walk for about 15 minutes you will be by the town hall and the parks and the river side is nearby. On the left, about 3mins walk, is a supermarket that has the basics- water, beer and chips.
From the outside you can see that is an old building. However, when you arrive at the hotel you are welcome by a well-dressed bell man. As you walk in the lobby, you get the impression that you are walking in a luxury hotel in an old building. The staff is very attentive and cordial. The rooms are a different story. I was charged over $200 per night so I was expecting a great room. The carpet was dirty, the air conditioner nob was loose and did not work so I had to open the windows to get some air inside. The bathroom was old and when you flush the toilet, the whole room rumbled. Needless to say, I check out the following day. It was one of the worse hotel room I have ever stayed in. Avoid this hotel at all cost, for $200 a night I'm sure you can stay in a way better hotel specially in Brazil.
I spent 10 days in the hotel at the end of July. As I arrived for a science conference this was the best choice for me. The area is safe and the tourist attractions are close, there are some good shopping facilities near to the hotel. The staff was really helpful and well-organized. The building is clean and you have an amazing panorama to the city and Lago Gaiba.The breakfast is totally fine. I especially loved the great choice of fruits. The risotto frutti di mare and the Caipirinha is fantastic in the restaurant.
This is a tradicional hotel. Usually it means a little bit of oldness. But what really matters is: location, cleanliness, safe rooms, a good value and, above all, an efficient and gentle staff. That´s it. That's Plaza São Rafael Hotel. Ok, breakfast is charmless and some rooms are old, but once at the hotel you will have a fantastic COO (Diretora Operacional, in portuguese). Thanks, Márcia! When I needed your attention you were extremely efficient and friendly.
This was a great Hotel, as expected being World Cup it was very busy. We moved swiftly into reception & with the large numbers of arrivals we were registered quite quickly. First impressions were the appearance & decore of the accommodation was high. After our late arrival need to stop at the bar which is very nice & staff were very helpful. Of course having the language barrier was quiet interesting, but fun. Off to our rooms,nice, clean & comfortable not much to complain about here, except that our bathroom appears to back onto another bathroom & oops, whatch what you do or say, you can hear the unscrewing of the toothpaste in the next bathroom. Also, found that there sewerage has a lot to be disired. Toilet backed up & flooded into hallway at 3am, (only water) rang maintenance & a women with plunger in hand & looking dressed in a biosuite fixed & cleaned the problem. If your looking for a nice view, there isn't any. The city is surrounded by run down or incomplete structures which have obviously been there for some decades. But in saying that very interesting, you want to know more, what happened here?Breakfast consisted of scrambled eggs, sausage, fruit, cereals & breads this seems to be the main menu in Brazil. Nothing flash but it did th job. Remembering that we are fortunate here & Brazil is very different to us. All part of the adventure! Remember this is World Cup time & Brazil was under pressure to produce. I think with the influx of visitors they did pretty well. I didn't hear of any real worthy complaints which weren't handled in a professional way.
Check in is extremely slow! But staff are helpful enough. Not all staff speak English so it was difficult at times. There are two wings to the hotel - one is very old and run down. If your room is greater than the 20s of each floor, than the chances are you will be in the old wing (e.g. 625 means old wing, 603 means new wing). We were able to see the old wing and it is retro and dark. We spoke to the front desk who helped us with changing rooms to the new wing. We paid more to be upgraded to a suite which are the only rooms that have a room safe. Wi-fi here is atrocious when there are lots of others logged on. We had to use the wifi at early hours of the morning or late at night or in the middle of the day when no one is around the hotel to be able to access the internet. The rooms, bed, bathrooms in the suite are large and comfortable. It is extremely clean and much better kept than the other wing. There is a lovely lobby cafe that serves great food around the clock with very pleasant staff. Breakfast was sufficient. The hotel is located about a 5-10 minute walk from the public market/old town and in the other direction a shopping centre is about an easy 6 block walk away.
Plaza Sao Rafael Hotel places you in Downtown Porto Alegre, within a leisurely stroll of popular sights such as Porto Alegre Public Market and Rio Grande do Sul Museum of Art. This 283-room, 3.5-star hotel has free breakfast, an indoor pool, and free in-room WiFi. It's in central Porto Alegre and also close to Sao Pedro Theater and Moinhos de Vento Park.
Free buffet breakfast is included with your stay and is served from 6:30 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.
All of Plaza Sao Rafael Hotel's 283 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
At Plaza Sao Rafael Hotel, guests enjoy features like an indoor pool, a fitness center, and a sauna. Valet parking is available for BRL 35 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, 23 meeting rooms, and a conference center.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 839 reviews