See all properties

Crystal Palace Hotel

2.5 star property

Choose dates to view prices

Photo gallery for Crystal Palace Hotel

Exterior
Beach/ocean view
Property amenity
Living area
Front of property

Reviews

2.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
Kumul Highway, Port Vila, Shefa
  • Place, Tana Russet Plaza
    ‪1 min walk‬
  • Place, Port Vila Market
    ‪16 min walk‬
  • Place, Independence Park
    ‪16 min walk‬
  • Airport, Port Vila (VLI-Bauerfield)
    ‪6 min drive‬

Room options

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Comfort Double or Twin Room

  • Harbor view
  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Premium Triple Room

  • Harbor view
  • 581 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

Family Room | Living area

Family Room

  • Lagoon view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Double or Twin Room

Elite Double or Twin Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Elite Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Port Vila

Crystal Palace Hotel places you next to Tana Russet Plaza and within a 10-minute walk of Georges Pompidou Building. This 42-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Tana Russet Plaza - 1 min walk - 0.1 miles
  • Lookout Point - 13 min walk - 0.7 miles
  • Port Vila Market - 16 min walk - 0.9 miles
  • Independence Park - 16 min walk - 0.9 miles
  • University of the South Pacific - 17 min walk - 0.9 miles

Getting around

  • Port Vila (VLI-Bauerfield) - 9 min drive

Restaurants

  • ‪Waterfall - ‬5 min walk
  • ‪Cafe Vila - ‬8 min drive
  • ‪Nambawan Café & Bar - ‬1 min drive
  • ‪Port Vila Central Market - ‬15 min walk
  • ‪Jill's Cafe - ‬15 min walk

About this property

Crystal Palace Hotel

Guests of Crystal Palace Hotel enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Additional amenities include a fireplace in the lobby and a reception hall.
Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, free toiletries, and children's robes. Kitchens, safes, and phones are also available. Change of towels is available on request.

Similar properties

Front of property
Lagoon Gardens
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 223 reviews
$62 nightly
The price is $71
Mar 21 - Mar 22
Total with taxes and fees
Lagoon Gardens

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 steps to reach entrance
  • Handrails in stairways (31 inches high)
  • No elevator
  • Thin carpet in room

More

  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • CD player

Food and drink

  • Kitchen

More

  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AUD 3000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: AUD 3000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2:00 PM—-11:00 AM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Crystal Palace Hotel Hotel
Crystal Palace Hotel Port Vila
Crystal Palace Hotel Hotel Port Vila

Frequently asked questions

Is free cancellation available at Crystal Palace Hotel?

Crystal Palace Hotel offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

What can I see around Crystal Palace Hotel?

Located steps from Tana Russet Plaza, this hotel is in Port Vila, and within a 10-minute walk of Georges Pompidou Building and Chinatown. You'll also find Port Vila Market and Independence Park less than a mile away.

Will I be able to park at Crystal Palace Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Crystal Palace Hotel have a casino on the premises?

No, Crystal Palace Hotel doesn't have a casino.

Is there an indoor pool at Crystal Palace Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Crystal Palace Hotel?

Couples will appreciate amenities at this hotel, including a kitchen and a hydromassage showerhead in each guestroom with some featuring sea views.

Does Crystal Palace Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crystal Palace Hotel have a restaurant that serves breakfast?

No, Crystal Palace Hotel doesn't have a restaurant that serves breakfast.

Does Crystal Palace Hotel allow pets to stay for free?

No, pets aren't allowed at Crystal Palace Hotel.

Are there connecting rooms at Crystal Palace Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Crystal Palace Hotel?

The closest major airport to Crystal Palace Hotel is Port Vila (VLI-Bauerfield), which is 2.6 mi away (9 minutes by car).

Are there rooms with balconies at Crystal Palace Hotel?

No, you won't find guestrooms with balconies at Crystal Palace Hotel.

Crystal Palace Hotel Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 2 out of 2 reviews

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ashleen

Stayed 2 nights in Nov 2023

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unterirdisch schlecht, niemals machen!

Schrecklich, einfach nur schrecklich. Ich bin keine Zicke oder super penibel... Ich reise viel um die Welt, zelte, wohne bei Familien, in einfachen Unterkünften. Aber so etwas von dreckig habe ich noch nie gesehen. Der Sessel hatte einen weißen Überbezug - mit braunen Bremsspuren. Dazu auf dem Teppich nur Flecken - das zugesagte Internet ist nur an der "Rezeption" empfangbar, man bekommt auch keinen Code, sondern darf nur einen QR-Code abscannen. Das funktiniert dann ja super mit Laptop. Das Bett war nicht gemacht, da befanden sich noch dunkle Haare vom Vorgänger. Als ich von der Rezeption (Internet) zurück kam und Licht machte, lebte der Boden. Ca. 3 - 5 cm große Tierchen, mehr als 10 rannten über meinen Boden. Die hinzu geholte Empfangsdame wollte eine mit einer Bürste erschlagen..... Also bestand ich auf einen Zimmerwechsel. Es ging hoch, vielleicht sicher vor Tieren. Im ersten Zimmer ging der Schlüssel schon gar nicht, im zweiten bekam die Empfangsdame die Klimaanlage nicht an. Im dritten Zimmer war dann alles okay - ich wollte ins Bett gehen, da kam die Dame, dass die Toilette nicht funktioniere. Hatte ich noch gar nicht ausprobiert. Ging aber wirklich kein Wasser. DAS war dann der Punkt, wo ich auf einem Anruf in einem anderen Hotel bestand. Die Antwort war nur, man könne dort anrufen, habe aber keine Nummer (naja, die hatte ich ja!) und eine Rückerstattung gäbe es auch nicht. War mir zu diesem Zeitpunkt egal. Nächster Tag 3 Mails, dass ich das Geld zurück bekomme...
Bis ich fotografieren konnte, waren nur noch 3 zu sehen. Aber es waren deutlich mehr!
Da stellt sich die Empfangsdame barfuß drauf und meint, alles sei doch sauber!
Auf den Sessel hätte ich mich nie ! gesetzt!
Flecken - im Verhältnis zu den Schuhen schon recht groß
Stayed 1 night in Mar 2024