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Mercure Pontianak

4.0 out of 5.0

Recent guest reviews

Helpfull receptionist, margareta aryani and yodi help fix my tear off glasses. Cant imagine if they didnt offer to help, i would've been blind without it. Love the express laundry too. Very delicious food. The welcome drink and the "lidah buaya" candy.

Dear Management, I had a good time and pelesent stay at your hotel. All the reception staff are frendly and I also would like to thank Margarita who had help me to solve the issues for my booking. Special thanks for her excellent service.

I had 3 days 2 night and very comfortable place, good service, and thanks you for ms. nina for informations and service in restaurants, you so kind ms. nina :) I'll come back for long holiday with my friends :) Recommend.

I stayed here for 5 days straight and it's just perfect. I don't have any complaints during my stay. The staffs were warm-hearted, the breakfast menus were yummy, the room was perfect, the location was reachable within few minutes walk, the taxi was quick, all great. I love the lounge by the way!

Very comfortable place special thanks to mrs.nina aryani who always full of smiles.. My son and i love to stayed here because we feel like stay at home.. And i love to eat at ebony restaurant, esp.bebek betutu.. it so delycious..

I had two nights stay at this property. The experience was so good. My membership well recognized. The check in/out were flawless and efficient. The room was always neat and clean. The breakfast was also satisfying with so many choices. Overall a good hitel in Pontianak.

At the end of the long journey from Sambas is to find a good resting place before continuing our journey back to Medan via Jakarta in the next morning flight. Here we are at the Mercure Hotel Pontianak. Helpful front desk staff working hard to speed up check in process. Lobby lounge is with many seating capacity ) comfortable sofa seats while waiting for the room card. The Garuda office is located by the side to facilitate flight check in. The room is large and shower is powerful. One flaw is that the airconditioning could not cool the room (facing the back of hotel, evening sun). The bed and pillows are nice and comfortable to sleep on. Wifi is free and strong...there is tea making facility as well..breakfast ois normal Indonesian food, pastries, fried eggs etc..not bad for a night's stay.

Good place with comfortable rooms and beds. Located next to a shopping mall. Extra pillows found in the cupboard. Only one 3 square pin plug-point available, those using these Malaysian plugs should consider bringing the round two pin type or adapter.

Big room , clean and nice staff. Closed to the mall. Breakfast is great! Some traditional food available there. Orange juice is the best! Almost all the food delicious. But we experienced electricity shut down many times.

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.

Jalan Jenderal Ahmad Yani, 91 Pontianak West Kalimantan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Within a short walk of Ayani Mega Mall, Mercure Pontianak is within 2 miles (3 km) of Gajah Mada Shopping Complex. This 4-star hotel welcomes guests with 265 rooms and conveniences like an outdoor pool, free in-room WiFi, and a health club. It's in central Pontianak and also 2.8 mi (4.4 km) from Alun Alun Kapuas.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


All 265 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers. Other amenities include free bottled water, safes, and phones.

Property features

Mercure Pontianak features an outdoor pool, a children's pool, and a health club. Airport transportation is made easy with an airport shuttle (available on request) for IDR 130000 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 4

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Suite, 1 King Bed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 481 reviews