The hotel is charming, the staff friendly and attentive, and the location excellent. We were close to the zocolo, cathedral and many markets. We ate a very good dinner at the hotel restaurant and the breakfast was also good. We wanted espressos at breakfast which they did not have so they ran out ...
Stay here one night. Hotel staff was excellent, reception young lady very nice, professional and helpful. Left the next morning and forgot a new North face jacket in the room. Winter in Puebla so it is very cold. Called to return for my jacket and was told the cleaning staff said there'd was no jacket! ...
Jul 5 - Jul 6
Very nice property. It’s run like a nice boutique hotel.
Jun 6 - Jun 7
My experience at this hotel was very poor. First of all the pool area was under construction. Therefore, it wasn't open until 4pm and it only remained open for a couple hours. Also there was yellow tape all around their lounge area by the pool which didn't make me feel safe at all. Moreover, their ...
Jun 30 - Jul 1
The staff was very accommodating, the room was comfortable but loud, the manager gave me another room which was much quieter. All together, it was a good experience.
Jun 7 - Jun 8
The staff was extremely helpful and friendly. The room was clean and had a great view of the city. Great location also.
Jun 28 - Jun 29
Excellent service!! highly recommended, definitely i will come back, rooms are huge ans clean
Jun 16 - Jun 17
Some units don’t have windows but it doesn’t indicate that in the room description.
Jul 5 - Jul 6
Excellent location and friendly staff. Walls are 'thin'...could use better insulation for more quiet.
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