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Holiday Inn Express Puebla by IHG

Property class: 3.5
VIP Access

Choose dates to view prices

Photo gallery for Holiday Inn Express Puebla by IHG

A modern gym with multiple treadmills, stationary bikes, and weight machines.
A modern indoor pool area with a long pool, seating area with chairs, and a glass wall with a green wall behind it.
A rooftop dining setup with round tables, white chairs, and a cityscape view at sunset.
A modern hotel lobby with a flat-screen TV, a painting, and a dining area with tables and chairs.
A modern hotel room with a bed, a sofa, a dining table with chairs, a TV, and a large window with a city view.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Blvd. Hermanos Serdan 45, Colonia Amor, Puebla, PUE, 72140
  • Place, Galerías Serdán
    ‪17 min walk‬
  • Place, National Museum of Mexican Railroads
    ‪7 min drive‬
  • Place, Cuexcomate Volcano
    ‪9 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed, City View

A modern hotel room with a large bed, a desk, a chair, a TV, and a window.

Standard Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, City View

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(141 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a window.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(72 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a window.

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Bath and Walk-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Suite, 1 King Bed (Bath and Walk-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Suite, 1 King Bed (Walk-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk with a chair, a flat-screen TV, and a window with a view of trees.

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Puebla

Holiday Inn Express Puebla by IHG places you within 3 miles (5 km) of popular attractions like Zócalo de Puebla and Puebla Cathedral. This 3.5-star hotel welcomes guests with 189 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Galerías Serdán - 17 min walk - 0.9 miles
  • Plaza de Revolución - 6 min drive - 1.4 miles
  • National Museum of Mexican Railroads - 7 min drive - 1.7 miles
  • Uriarte Talavera - 7 min drive - 1.7 miles
  • Cuexcomate Volcano - 9 min drive - 1.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 33 min drive

Restaurants

  • ‪María Ofelia - ‬6 min walk
  • ‪Cholula Nuestra - ‬7 min walk
  • ‪La Cocina de Los Angeles - ‬2 min walk
  • ‪Carl’s Jr. - ‬3 min walk
  • ‪Xanta Gastronomía - ‬5 min walk

About this property

Holiday Inn Express Puebla by IHG

Guests of Holiday Inn Express Puebla by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
49-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 17 meeting rooms
  • 2,067 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Puebla
Holiday Inn Express Puebla
Holiday Inn Express Puebla Hotel Puebla
Holiday Inn Puebla
Puebla Holiday Inn
Holiday Inn Express Puebla Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Express Puebla by IHG?

Holiday Inn Express Puebla by IHG provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express Puebla by IHG?

As of Aug 13, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Puebla by IHG on Sep 7, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Holiday Inn Express Puebla by IHG?

This hotel is located in Puebla, a short 20-minute walk from Galerías Serdán and also 10 minutes on foot from Fuente de los Frailes. You'll also find Zócalo de Puebla and Angelopolis Commercial Center within a short drive.

Will I be able to park at Holiday Inn Express Puebla by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Holiday Inn Express Puebla by IHG have a casino?

No, Holiday Inn Express Puebla by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Puebla by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Holiday Inn Express Puebla by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like 24-hour room service and a smart TV as well as an indoor pool.

Does Holiday Inn Express Puebla by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express Puebla by IHG feature a restaurant that includes a breakfast menu?

Holiday Inn Express Puebla by IHG offers free self-serve breakfast each morning though there is no restaurant.

Does Holiday Inn Express Puebla by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express Puebla by IHG though service animals are welcome.

Does Holiday Inn Express Puebla by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Holiday Inn Express Puebla by IHG?

The closest major airport to Holiday Inn Express Puebla by IHG is Puebla Intl. Airport (PBC), which is 18.8 mi away (33 minutes by car).

Can I book a room with a balcony at Holiday Inn Express Puebla by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Puebla by IHG.

Holiday Inn Express Puebla by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1560 out of 2035 reviews
Rating 8 - Good. 345 out of 2035 reviews
Rating 6 - Okay. 79 out of 2035 reviews
Rating 4 - Poor. 16 out of 2035 reviews
Rating 2 - Terrible. 35 out of 2035 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great stuff and breakfast menu
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast every morning.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Neomi

Liked: Cleanliness, amenities, property conditions & facilities
Good amenities and friendly staff. Perfect for our 1 night stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
excellent breakfast
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and staff were helpful.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Juan Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff attended very courteous, clean room, breakfast could be more variety
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good and safe stay. Hotel very clean. Staff was kind and helpful. Breakfast was good but with few options. Other eating options in the area are limited or not at walk distance
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from the room on 7th floor although the windows were (permanently?) steamed up. Room nice and clean and the lighting was good. Staff at breakfast and on reception were good.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Angy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente ! 😊
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
A really great place to stay, with courteous and attentive staff. The location is excellent—close to historical sites like Centro Histórico and Cholula. The included full breakfast is a big plus, as not many places offer that. Highly recommended, the room was spacious and comfortable and was kept clean every day by the great housekeeper!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfect
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Juan Enrique

Liked: Cleanliness, staff & service, amenities
The room is good and the amenities
Stayed 1 night in Dec 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Clean, location, value
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Yogesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. staff was cordial, and air conditioning was perfect, except the bath had a leak.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel! Clean room. And we got an upgrade
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Clean and spacious room
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. No issues. Great breakfast
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yolanda Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Ana Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is ok but too many guest. I would only recommend for one or two day business trip near downtown or if you have an event and will use the place to sleep. For me was ok as I have two little children and they needed to have normal breakfast (egg, fruit, milk) but not in a nice location nor so close to downtown, you will need a car for transportation to any place. Regardless the place was really clean, staff is really nice and food is ok.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the need to get on WIFI through an app
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nadia did a fantastic job keeping my room clean. She was so professional and helpful with anything I asked for. She gave me lots of time to get settled in everyday and made the experience special. I’m a returning guest & love all the staff here. It’s a very comfortable stay. Thank you for making the experience great.
Stayed 12 nights in Oct 2025