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El Cielo by Casago

Property class: 3.5

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Photo gallery for El Cielo by Casago

A covered outdoor pool area with a red sofa and lounge chairs, surrounded by potted plants and a clear blue pool.
A patio with lounge chairs and red umbrellas, surrounded by tropical plants and a clear blue sky.
A pathway flanked by lush tropical plants and palm trees, leading to a building with a tiled roof.
A modern living room with a white sofa, a decorative fish sculpture, and a kitchen area with a marble backsplash.
A multi-story building with balconies, a gated entrance, and parked cars.

Reviews

10 out of 10
Exceptional

Entire apartment

3 bathroomsSleeps 41300 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Dryer
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Retorno Serena Lote 8 Mza. 17, Edificio Punta Allen, Depto. 301 A, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪14 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

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About the neighborhood

Playa del Carmen

This apartment is located within a mile (2 km) of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This 4-room, 3.5-star apartment building has an outdoor pool along with free in-room WiFi and free self parking.
View more Apartments in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 7 min drive - 2.2 miles
  • Quinta Avenida - 14 min drive - 5.5 miles
  • Playa del Carmen Main Beach - 14 min drive - 5.7 miles
  • Maroma Beach - 17 min drive - 8.5 miles
  • Xcaret Eco Theme Park - 27 min drive - 11.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Amaranto - ‬8 min drive
  • ‪Alberca - Pool - ‬7 min drive
  • ‪La Locanda - ‬5 min drive
  • ‪Mestizo - ‬6 min drive
  • ‪Buffet Sunset - ‬6 min drive

About this property

El Cielo by Casago

At this apartment, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Staff members are on hand to provide dry cleaning/laundry services and tour or ticket assistance. Additional amenities include a terrace, laundry facilities, and a garden.
The apartment is soundproofed and features a kitchen, 3 bathrooms, and a balcony or patio. There's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 24-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a dryer, a coffee maker, and a ceiling fan. Limited housekeeping is available.
Recreational amenities at the apartment include an outdoor pool and a fitness center.

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  • Kitchen
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Total with taxes and fees
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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Free self parking on site

Kitchen

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster
  • Water dispenser

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 3 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 24-inch flat-screen TV with cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Limited housekeeping
  • Safe
  • Tour and ticket assistance

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 4 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing
  • Water dispenser

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property

Guests must contact the property for check-in information

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Pets

  • This property doesn't allow pets or service animals

Smoking

Smoking is not permitted

Property payment types

Important information

Fees

  • A damage deposit of USD 200 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 4 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

El Cielo Seaside Apartment Playa del Carmen

El Cielo Seaside Apartment

El Cielo Seaside Playa del Carmen

El Cielo Seaside

El Cielo by Casago Apartment

El Cielo by Casago Playa del Carmen

El Cielo by Casago Apartment Playa del Carmen

Frequently asked questions

Is a free cancellation option available at this apartment?

This apartment offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at El Cielo by Casago?

As of Sep 18, 2026, prices found for a 1-night stay for 2 adults at El Cielo by Casago on Sep 30, 2026 start from $135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to this apartment?

This apartment is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Mamitas Beach. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is there parking available at El Cielo by Casago?

Yes, self parking is offered for free at the apartment.

Is this apartment adjacent to a casino?

No, this apartment is not connected to a casino.

Is there an indoor pool at this apartment?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at El Cielo by Casago?

Couples staying at this apartment will appreciate amenities like a kitchen as well as an outdoor pool and a garden.

Does El Cielo by Casago have a hot tub?

No, there isn't a spa tub at this apartment.

Does this apartment include breakfast service?

No, this apartment doesn't offer breakfast.

Does this apartment allow pets to stay free of charge?

No, pets and service animals aren't allowed at this apartment.

Does El Cielo by Casago have connecting rooms available?

No, this apartment doesn't feature connecting guestrooms.

Where is the closest airport to this apartment?

The closest major airport to this apartment is Cozumel Intl. Airport (CZM), which is 25.6 mi away (261 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.2 mi away.

Are there rooms with balconies at El Cielo by Casago?

Yes, every apartment at El Cielo by Casago comes with a balcony/patio and some offer garden views.

El Cielo by Casago Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

Reviews

Verified review

10/10 Excellent

Eric

Liked: Cleanliness, room comfort, communication

Great place

Wow what a beautiful place and pool.
Stayed 3 nights in Sep 2024