Verified review
10/10 Excellent
Eric
Dec 28, 2024
Liked: Cleanliness, room comfort, communication
Great place
Eric
Stayed 3 nights in Sep 2024
Entire apartment
El Cielo by Casago
Property class: 3.5
Choose dates to view prices
Photo gallery for El Cielo by Casago
Reviews
1010 out of 10
Exceptional
Entire apartment
3 bathroomsSleeps 41300 sq ft
Popular amenities
- Pool
- Kitchen
- Dryer
- Parking included
- Free WiFi
- Air conditioning
Explore the area
Retorno Serena Lote 8 Mza. 17, Edificio Punta Allen, Depto. 301 A, Playa del Carmen, QROO, 77710
- Gran Coyote GolfPlace, Gran Coyote Golf7 min drive
- Playa del Carmen Main BeachPlace, Playa del Carmen Main Beach14 min drive
- Xcaret Eco Theme ParkPlace, Xcaret Eco Theme Park27 min drive
- Cancun, Quintana Roo (CUN-Cancun Intl.)Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)48 min drive
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About the neighborhood
Playa del Carmen
This apartment is located within a mile (2 km) of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This 4-room, 3.5-star apartment building has an outdoor pool along with free in-room WiFi and free self parking.
What's nearby
- Gran Coyote Golf - 7 min drive - 2.2 miles
- Quinta Avenida - 14 min drive - 5.5 miles
- Playa del Carmen Main Beach - 14 min drive - 5.7 miles
- Maroma Beach - 17 min drive - 8.5 miles
- Xcaret Eco Theme Park - 27 min drive - 11.8 miles
Getting around
- Cancun Intl. Airport (CUN) - 45 min drive
Restaurants
- Amaranto - 8 min drive
- Alberca - Pool - 7 min drive
- La Locanda - 5 min drive
- Mestizo - 6 min drive
- Buffet Sunset - 6 min drive
About this property
El Cielo by Casago
At this apartment, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Staff members are on hand to provide dry cleaning/laundry services and tour or ticket assistance. Additional amenities include a terrace, laundry facilities, and a garden.
The apartment is soundproofed and features a kitchen, 3 bathrooms, and a balcony or patio. There's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 24-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a dryer, a coffee maker, and a ceiling fan. Limited housekeeping is available.
Recreational amenities at the apartment include an outdoor pool and a fitness center.
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Property amenities
Beach
- Beach nearby
Pool/Spa
- Outdoor pool
- Pool loungers
- Pool umbrellas
Internet
- Available in the apartment: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Street parking available
- Free self parking on site
Kitchen
- Coffee/tea maker
- Dishwasher
- Full-sized refrigerator/freezer
- Microwave
- Toaster
- Water dispenser
Bedrooms
- 2 bedrooms
- Bedsheets provided
Bathroom
- 3 private bathrooms
- Free toiletries
- Hair dryer
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Living spaces
- Living room
- Separate dining area
- Separate sitting area
Entertainment
- 24-inch flat-screen TV with cable channels
Outdoor areas
- Balcony/patio
- Barbecue grill
- Garden
- Outdoor furniture
- Terrace
Laundry
- Dry cleaning/laundry service
- Dryer
- Laundry facilities
Work spaces
- Laptop workspace
Comfort
- Air conditioning
- Ceiling fan
- Heating
Pets
- No pets or service animals
Suitability/Accessibility
- Elevator
- Smoking not allowed
Services and conveniences
- Iron/ironing board
- Limited housekeeping
- Safe
- Tour and ticket assistance
Things to do
- Gym
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector (host has indicated there is a smoke detector on the property)
- Mosquito nets
- Security system
General
- 4 units
- Garden
- Individual decor
- Individual furnishings
- Soundproofing
- Water dispenser
Policies
Check-in
Check-in start time: 4 PM; Check-in end time: 11 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Pets
- This property doesn't allow pets or service animals
Smoking
Smoking is not permitted
Property payment types
Important information
Fees
- A damage deposit of USD 200 will be collected before check-in.
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Late check-out is available for a fee (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
- Check-in: 4 PM—-11 PM
- Check-out: noon
- Minimum check-in age: 18
Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards, debit cards, and cash.
- Onsite safety features include a smoke detector and a security system.
- The property is professionally cleaned.
Additional information about polices, regulations, and more:
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Property is also known as
El Cielo Seaside Apartment Playa del Carmen
El Cielo Seaside Apartment
El Cielo Seaside Playa del Carmen
El Cielo Seaside
El Cielo by Casago Apartment
El Cielo by Casago Playa del Carmen
El Cielo by Casago Apartment Playa del Carmen
Frequently asked questions
Is a free cancellation option available at this apartment?
This apartment offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.
How much does it cost to stay at El Cielo by Casago?
As of Sep 19, 2026, prices found for a 1-night stay for 2 adults at El Cielo by Casago on Sep 30, 2026 start from $135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What can I see close to this apartment?
This apartment is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Mamitas Beach. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.
Is this apartment adjacent to a casino?
No, this apartment is not connected to a casino.
Is there an indoor pool at this apartment?
No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.
Does this apartment include breakfast service?
No, this apartment doesn't offer breakfast.
Does this apartment allow pets to stay free of charge?
No, pets and service animals aren't allowed at this apartment.
Where is the closest airport to this apartment?
The closest major airport to this apartment is Cozumel Intl. Airport (CZM), which is 25.6 mi away (261 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.2 mi away.
El Cielo by Casago Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0
10/10
Cleanliness