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Recent guest reviews

Clean, neat. No continental breakfast. Buffet breakfast too pricey.

The plce is amazing

Nice hotel great rooms

NA

The bathroom was clean and upgraded, however it was not very practical or functional. There was non soap dish or racks or hooks or hangers for towels and wash cloths. That was very disappointing since the room was so nice.

I've written, and rewritten a detailed review about the bad service that we received at this hotel, but this website doesn't want to accept my review. They're also not giving me a reason to reject my honest review. I'll just say that the service was very bad and leave it at that.

It was very clean, quiet! I loved the pool area! All couches and chairs in he lounge were so comfortable! The staff were friendly and accommodating! I would love to return. Please let me know when this hotel has discounted rates . I am also a senior citizen! Would love to come back even to just get away for some alone time! Thank you!

Wonderful hotel and the service was impeccable

What we liked about the property: basic offering of amenities and location to major highways, stores and other important points of interest. What we disliked was that this Hilton Garden Inn did not live up to the Hilton brand quality. Specially, our room was not properly cleaned prior to our arrival, from wet coffee cup stains on the table to old and used soap bars and towels left in the bathroom just to name a few. Fortunately my wife and I always preclean any bathrroom and and touch surface in our hotel prior to unpacking. We didn't complain to the front desk as it was a 2 night stay and the front desk during check in was quite imcompetant.

Nice place to stay. Was disappointed we were given a room that almost the farthest possible distance from the lobby. Also pretty disappointing that there are no USB charging stations in the room.

When I called to book a reservation the lady gave me such an attitude telling me she did not have time to talk because she was busy.

This is a nice place to stay but I was concerned about the level of disinfection of the tables in the dining area. Tables were slow to be bussed and I only saw them being wiped down with a cloth. Would think they would be using something else in these Covid times.

Everything was convenient, especially considering Covid limitations.

The staff was super accommodating. I completely forgot to book another night to my stay but one of the staff members emailed me and was very accommodating in helping me book another night over the phone. They were very patient, super clean esp with COVID, they had all the right amenities and it was a great experience overall.

This property was what I expected in a Hilton Garden Inn and a little more. This one had a bar and sitting area with fireplace. Couldn’t enjoy them because of Covid, but it was a nice touch. The location was convenient to everything we needed.

Round Swamp Rd Plainview NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Old Bethpage Village Restoration, Hilton Garden Inn Melville is within 2 miles (3 km) of Plainview-Old Bethpage Community Park. This 178-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

Guests can expect LED TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.


Property features

Guests staying at Hilton Garden Inn Melville enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, a 24-hour business center, and express check-out.

Room options

One King Bed, Accessible

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Two Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Melville

Everyone (17) Couples (7) Family (13)
4
Family

Clean, neat. No continental breakfast. Buffet breakfast too pricey.

By on Aug 11, 2022

Review comment responded on Aug 11, 2022

Thank you for the great rating, Kevin! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our refreshed facilities, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Have a beautiful day!

5
Everyone

The plce is amazing

By on Jun 6, 2022

Review comment responded on Jun 10, 2022

Thank you for the fantastic rating, Pierre! We endeavor to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Melville! We can't wait to see you again soon.

5
Everyone

Nice hotel great rooms

By on May 10, 2022

Review comment responded on May 11, 2022

Thanks for the perfect rating, Eugene! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn. Have a wonderful day!

5
Partner Couples

NA

By on Feb 6, 2022

Review comment responded on Feb 7, 2022

Thanks for the perfect rating, Francisco! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Melville. Have a great day!

4
Partner Couples

The bathroom was clean and upgraded, however it was not very practical or functional. There was non soap dish or racks or hooks or hangers for towels and wash cloths. That was very disappointing since the room was so nice.

By on Dec 28, 2021

Review comment responded on Dec 28, 2021

Thank you for taking the time to share your 4/5 review with us, Derrick. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon.

3
Friends

I've written, and rewritten a detailed review about the bad service that we received at this hotel, but this website doesn't want to accept my review. They're also not giving me a reason to reject my honest review. I'll just say that the service was very bad and leave it at that.

By on Oct 20, 2021

Review comment responded on Oct 20, 2021

We appreciate you sharing your feedback, Erica. We are disappointed to hear that your stay with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that your stay with us did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed. We hope to have the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests.

5
Family with small children

It was very clean, quiet! I loved the pool area! All couches and chairs in he lounge were so comfortable! The staff were friendly and accommodating! I would love to return. Please let me know when this hotel has discounted rates . I am also a senior citizen! Would love to come back even to just get away for some alone time! Thank you!

By on Sep 20, 2021

Review comment responded on Sep 20, 2021

Thank you for the outstanding review, Susann! We're delighted your experience at Hilton Garden Inn Melville was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!

5
Everyone

By , from Jacksonville on Sep 13, 2021

5
Everyone

Wonderful hotel and the service was impeccable

By on Jul 8, 2021

Review comment responded on Jul 8, 2021

Thanks for the fantastic review! It's excellent you had such an amazing stay at Hilton Garden Inn Melville! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

3
Family Family with small children

What we liked about the property: basic offering of amenities and location to major highways, stores and other important points of interest. What we disliked was that this Hilton Garden Inn did not live up to the Hilton brand quality. Specially, our room was not properly cleaned prior to our arrival, from wet coffee cup stains on the table to old and used soap bars and towels left in the bathroom just to name a few. Fortunately my wife and I always preclean any bathrroom and and touch surface in our hotel prior to unpacking. We didn't complain to the front desk as it was a 2 night stay and the front desk during check in was quite imcompetant.

By on Jun 21, 2021

Review comment responded on Jun 22, 2021

We appreciate you taking the time to share your feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

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