My issue was that there were people smoking right outside the reception door. So as you walked out and into the Inn you were welcomed by a cloud of smoke. The carpet of the room (207) that we were staying in had stains on it which made me wonder if they throughly clean the rooms or just don’t care about customers. I guess for the price one can’t really expect a lot but certain things are just intolerable.
The front desk person wasn’t quite welcoming, the room had a thick layer of dust along the baseboard with a significant dirt under the sofa and a sticky substance stuck to the carpet and “continental breakfast” consisted of packaged foods that had to be prepared by the smoking front desk persons (smoking right out the front door and who appeared to be living there, as the same people were there day and night), yet you had to buy your own milk! Also there was pot smoking right outside the front door. I do not recommend this facility to others.
Clean, convenient, comfortable. Jessica, the front desk clerk, was super helpful, as well. Great value.
The property was very clean, staff was very accommodating and the grab and go breakfast was nice and organized. Eden was great at the front desk and very welcoming. The only problem was other guests in the hotel that didn't control their kids from running in the halls or playing on other guests doors.
The shuttle service to PPG was very smart, although an uber is still cheaper.
Close to downtown area: 8 min drive. Good breakfast!
Nice, clean and the breakfast was good. The location is good.
Nice hotel, staff very nice, pool nice but a little cold, breakfast was nice, king bed suite very nice for a family. Look forward to going back. Within 20 minutes of so many things great location
stay was comfortable, but breakfast was disappointing. no place to sit and hours not long enough
The staff was rude and not very helpful Check in was very late If there is a football game going on it is assumed that your hotel would be able to prep for it and be ready for the fans. This was not done at all
Located 2.9 mi (4.7 km) from Duquesne Incline, Comfort Inn and Suites is within a 5-minute drive of other popular attractions like Market Square. This 69-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.
Free full breakfast is served each morning from 6 AM to 9 AM.
The 69 rooms have an array of amenities, including iPod docks, microwaves, and coffee makers. Guests can expect free wired Internet and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and ironing boards.
Guests of Comfort Inn and Suites enjoy an indoor pool, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
My issue was that there were people smoking right outside the reception door. So as you walked out and into the Inn you were welcomed by a cloud of smoke. The carpet of the room (207) that we were staying in had stains on it which made me wonder if they throughly clean the rooms or just don’t care about customers. I guess for the price one can’t really expect a lot but certain things are just intolerable.
The front desk person wasn’t quite welcoming, the room had a thick layer of dust along the baseboard with a significant dirt under the sofa and a sticky substance stuck to the carpet and “continental breakfast” consisted of packaged foods that had to be prepared by the smoking front desk persons (smoking right out the front door and who appeared to be living there, as the same people were there day and night), yet you had to buy your own milk! Also there was pot smoking right outside the front door. I do not recommend this facility to others.
I do apologize that you didn't enjoy your stay. I also apologize that you feel the front desk wasn't welcoming. I would also like to assure you that the person smoking outside did not prepare the breakfast sandwiches, although if she had she would have she would have washed her hands first and wore gloves. Thank you
Clean, convenient, comfortable. Jessica, the front desk clerk, was super helpful, as well. Great value.
Thank you so much for the incredible rating. We look forward to your next visit!
The property was very clean, staff was very accommodating and the grab and go breakfast was nice and organized. Eden was great at the front desk and very welcoming. The only problem was other guests in the hotel that didn't control their kids from running in the halls or playing on other guests doors.
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and comments about our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
The shuttle service to PPG was very smart, although an uber is still cheaper.
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Close to downtown area: 8 min drive. Good breakfast!
Thank you so much for the incredible rating. We look forward to your next visit!
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
Nice, clean and the breakfast was good. The location is good.
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Nice hotel, staff very nice, pool nice but a little cold, breakfast was nice, king bed suite very nice for a family. Look forward to going back. Within 20 minutes of so many things great location
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.