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Recent guest reviews

My issue was that there were people smoking right outside the reception door. So as you walked out and into the Inn you were welcomed by a cloud of smoke. The carpet of the room (207) that we were staying in had stains on it which made me wonder if they throughly clean the rooms or just don’t care about customers. I guess for the price one can’t really expect a lot but certain things are just intolerable.

The front desk person wasn’t quite welcoming, the room had a thick layer of dust along the baseboard with a significant dirt under the sofa and a sticky substance stuck to the carpet and “continental breakfast” consisted of packaged foods that had to be prepared by the smoking front desk persons (smoking right out the front door and who appeared to be living there, as the same people were there day and night), yet you had to buy your own milk! Also there was pot smoking right outside the front door. I do not recommend this facility to others.

Clean, convenient, comfortable. Jessica, the front desk clerk, was super helpful, as well. Great value.

The property was very clean, staff was very accommodating and the grab and go breakfast was nice and organized. Eden was great at the front desk and very welcoming. The only problem was other guests in the hotel that didn't control their kids from running in the halls or playing on other guests doors.

The shuttle service to PPG was very smart, although an uber is still cheaper.

Close to downtown area: 8 min drive. Good breakfast!

Nice, clean and the breakfast was good. The location is good.

Nice hotel, staff very nice, pool nice but a little cold, breakfast was nice, king bed suite very nice for a family. Look forward to going back. Within 20 minutes of so many things great location

stay was comfortable, but breakfast was disappointing. no place to sit and hours not long enough

The staff was rude and not very helpful Check in was very late If there is a football game going on it is assumed that your hotel would be able to prep for it and be ready for the fans. This was not done at all

Banksville Rd. Pittsburgh PA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Indoor pool

Located 2.9 mi (4.7 km) from Duquesne Incline, Comfort Inn and Suites is within a 5-minute drive of other popular attractions like Market Square. This 69-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.


Dining

Free full breakfast is served each morning from 6 AM to 9 AM.


Rooms

The 69 rooms have an array of amenities, including iPod docks, microwaves, and coffee makers. Guests can expect free wired Internet and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and ironing boards.


Property features

Guests of Comfort Inn and Suites enjoy an indoor pool, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Accessible, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Comfort Inn and Suites

Everyone (6) Couples (2) Family (5)
3
Partner Couples

My issue was that there were people smoking right outside the reception door. So as you walked out and into the Inn you were welcomed by a cloud of smoke. The carpet of the room (207) that we were staying in had stains on it which made me wonder if they throughly clean the rooms or just don’t care about customers. I guess for the price one can’t really expect a lot but certain things are just intolerable.

By on Jan 5, 2021

Review comment responded on Jan 7, 2021

Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2
Family Family

The front desk person wasn’t quite welcoming, the room had a thick layer of dust along the baseboard with a significant dirt under the sofa and a sticky substance stuck to the carpet and “continental breakfast” consisted of packaged foods that had to be prepared by the smoking front desk persons (smoking right out the front door and who appeared to be living there, as the same people were there day and night), yet you had to buy your own milk! Also there was pot smoking right outside the front door. I do not recommend this facility to others.

By on Jan 1, 2021

Review comment responded on Jan 1, 2021

I do apologize that you didn't enjoy your stay. I also apologize that you feel the front desk wasn't welcoming. I would also like to assure you that the person smoking outside did not prepare the breakfast sandwiches, although if she had she would have she would have washed her hands first and wore gloves. Thank you

5
Family

Clean, convenient, comfortable. Jessica, the front desk clerk, was super helpful, as well. Great value.

By , from West Hartford on Sep 21, 2020

Review comment responded on Sep 22, 2020

Thank you so much for the incredible rating. We look forward to your next visit!

4
Family with small children

The property was very clean, staff was very accommodating and the grab and go breakfast was nice and organized. Eden was great at the front desk and very welcoming. The only problem was other guests in the hotel that didn't control their kids from running in the halls or playing on other guests doors.

By , from Cleveland, Oh on Jul 27, 2020

Review comment responded on Jul 28, 2020

Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and comments about our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

5
Everyone

By on Jun 29, 2019

Review comment responded on Jun 30, 2019

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

5
Partner Couples

The shuttle service to PPG was very smart, although an uber is still cheaper.

By on Mar 25, 2019

Review comment responded on Mar 25, 2019

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

5
Family Family

Close to downtown area: 8 min drive. Good breakfast!

By on Mar 23, 2019

Review comment responded on Mar 23, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

4
Everyone

By on Sep 7, 2018

Review comment responded on Sep 7, 2018

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

5
Everyone

Nice, clean and the breakfast was good. The location is good.

By on Aug 14, 2018

Review comment responded on Aug 14, 2018

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4

great for our family get away

Everyone

Nice hotel, staff very nice, pool nice but a little cold, breakfast was nice, king bed suite very nice for a family. Look forward to going back. Within 20 minutes of so many things great location

By , from Buffalo, NY on Jan 28, 2018

Review comment responded on Jan 31, 2018

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

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