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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free breakfast, near Island at Pigeon Forge

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Reception
Exterior
Microwave, coffee/tea maker
Free daily full breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(52 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(46 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.2 out of 10
Very good
(10 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(71 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(9 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the neighborhood

Pigeon Forge

Located in Downtown Pigeon Forge within a short walk of LeConte Center at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge is within a mile (2 km) of other popular sights such as Island at Pigeon Forge. This 65-room hotel has free breakfast along with conveniences like free self parking and a 24-hour business center.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.2 miles
  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 0.7 miles
  • Island at Pigeon Forge - 3 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Reagan's House of Pancakes - ‬16 min walk
  • ‪JT Hannah's Kitchen - ‬3 min walk
  • ‪CiCi's Pizza - ‬5 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free breakfast, near Island at Pigeon Forge
Guests of Surestay Plus By Best Western Pigeon Forge enjoy free WiFi in public areas, a 24-hour business center, and a vending machine. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.
Guests can expect to find WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and phones are other standard amenities. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs and cats only

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 3:00 PM—-11:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is free cancellation available at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do within easy reach of Surestay Plus By Best Western Pigeon Forge?

This hotel is situated in Downtown Pigeon Forge, just steps from Xtreme Racing Center. You'll also find Dollywood and Island at Pigeon Forge within a short drive.

Will I be able to park at Surestay Plus By Best Western Pigeon Forge?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Surestay Plus By Best Western Pigeon Forge feature a casino?

No, Surestay Plus By Best Western Pigeon Forge doesn't have a casino.

Will I find an indoor pool at Surestay Plus By Best Western Pigeon Forge?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Surestay Plus By Best Western Pigeon Forge?

Couples staying at this hotel will appreciate amenities like free breakfast and a 24-hour front desk plus some guestrooms include kitchens.

Does Surestay Plus By Best Western Pigeon Forge have a hot tub?

No, this hotel doesn't have a spa tub.

Does Surestay Plus By Best Western Pigeon Forge have a restaurant that serves breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfasts each morning though there is no restaurant.

Will Surestay Plus By Best Western Pigeon Forge allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Surestay Plus By Best Western Pigeon Forge for a fee of USD 25 per pet, per day.

Are there connecting rooms at Surestay Plus By Best Western Pigeon Forge?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Surestay Plus By Best Western Pigeon Forge?

The closest major airport to Surestay Plus By Best Western Pigeon Forge is McGhee Tyson Airport (TYS), which is about 24 mi away.

Can I book a room with a balcony at Surestay Plus By Best Western Pigeon Forge?

No, there aren't any guestrooms with balconies at Surestay Plus By Best Western Pigeon Forge.

Reviews

Surestay Plus By Best Western Pigeon Forge Reviews

8.4

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 563 out of 1094 reviews
Rating 8 - Good. 277 out of 1094 reviews
Rating 6 - Okay. 137 out of 1094 reviews
Rating 4 - Poor. 52 out of 1094 reviews
Rating 2 - Terrible. 65 out of 1094 reviews

Reviews

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Older hotel that is well maintained. Large kitchen area with refrigerator, sink, and stovetop. Everything was clean.
Stayed 1 night in Nov 2025

2/10 Terrible

Dora

Disliked: Cleanliness, staff & service
Night front desk was great. Cleaning staff was tearbl
Stayed 4 nights in Oct 2025

10/10 Excellent

John, Huntsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside needs a refresh, but inside was excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Def recommend this to all people that visit pigeon forge
Stayed 2 nights in Oct 2025

10/10 Excellent

Amie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating, room was extremely clean and updated with very modern amenities. Beds were comfortable. Hotel was in a very convenient location with very minimal road noise. Overall great experience
Stayed 2 nights in Aug 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Keith

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Not bad for the price, wouldn't pay more.

Our stay wasn't bad for the price. It was updated, but the updates seemed to have been done cheaply but I might see it different than others since I've been involved in remodeling and construction. Breakfast wasn't bad for being free. Of course nothing freshly made. But they had a variety and it changed each day. Most staff barely spoke English but seemed friendly. Check in and check out was smooth. Plenty of space for them to add a pool to possibly attract more business. That seemed to be the only downfall but we knew that when booking and didn't think we'd have time to use it, but we did. Overall I'd stay somewhere else, but my husband said it was fine even though he wouldn't eat the food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chantelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great house keeping! Great breakfast! Very accommodating- treated us like family!
Stayed 5 nights in Aug 2025

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff good selection on breakfast
Stayed 1 night in Aug 2025

2/10 Terrible

Joshua

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There is absolutely no cell service period the employees and the owner act like you are a criminal the entire time and often try to stare into your room.When you check out they often try to hover around those that are checking out to see if they can try to get you on something to fine you for
Stayed 3 nights in Aug 2025

2/10 Terrible

Joshua

Stayed 4 nights in Aug 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Keith

Stayed 7 nights in Aug 2025

6/10 Okay

Tyrone, Cocoa beach

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very old but clean, I think its need new exterior to update the hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and friendly. The bed was very comfortable. Room was very clean and fresh. Easy access to property walkable to all our destinations. Very enjoyable stay. Will stay here on future visit to Pigeon Forge.
Stayed 3 nights in Aug 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
The management was very kind and helpful. I was very pleasantly surprised at how nice the room was. Clean and plenty of towels. The kitchenette had a refrigerator with an upper separate freezer!
Stayed 1 night in Aug 2025

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint i have is that there wasnt enogh food for everyone in the mornings.
Stayed 3 nights in Aug 2025

6/10 Okay

Kathy

Stayed 1 night in Aug 2025

2/10 Terrible

Amanda

Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attractions. Good room for the price
Stayed 4 nights in Aug 2025

6/10 Okay

Kelita

Stayed 1 night in Aug 2025

10/10 Excellent

Kenia

Liked: Cleanliness, property conditions & facilities
Was very affordable and nice.
Stayed 1 night in Aug 2025

10/10 Excellent

april

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025