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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free parking, near Island at Pigeon Forge

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Business center
Reception
Desk, laptop workspace, iron/ironing board, WiFi
Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(56 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the neighborhood

Pigeon Forge

Located in Downtown Pigeon Forge within a short walk of LeConte Center at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge is within a mile (2 km) of other popular sights such as Island at Pigeon Forge. This 65-room hotel has free breakfast along with conveniences like free self parking and a 24-hour business center.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.2 miles
  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 0.7 miles
  • Island at Pigeon Forge - 3 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Reagan's House of Pancakes - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
Guests of Surestay Plus By Best Western Pigeon Forge enjoy free WiFi in public areas, a 24-hour business center, and a vending machine. You can take advantage of free parking if you drive. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.
Guests can expect to find WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and phones are other standard amenities. Housekeeping is available on request.

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Microtel Inn & Suites by Wyndham Pigeon Forge
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 1,010 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 25 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 3 total (160 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is free cancellation available at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Feb 12, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Feb 15, 2026 start from $43.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Surestay Plus By Best Western Pigeon Forge?

This hotel is situated in Downtown Pigeon Forge, just steps from Xtreme Racing Center. You'll also find Dollywood and Island at Pigeon Forge within a short drive.

Is parking available on site at Surestay Plus By Best Western Pigeon Forge?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Surestay Plus By Best Western Pigeon Forge feature a casino?

No, Surestay Plus By Best Western Pigeon Forge doesn't have a casino.

Will I find an indoor pool at Surestay Plus By Best Western Pigeon Forge?

No, there is no indoor pool at this hotel.

Does Surestay Plus By Best Western Pigeon Forge have a hot tub?

No, this hotel doesn't have a spa tub.

Does Surestay Plus By Best Western Pigeon Forge have a restaurant that serves breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfasts each morning though there is no restaurant.

Will Surestay Plus By Best Western Pigeon Forge allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Surestay Plus By Best Western Pigeon Forge for a fee of USD 25 per accommodation, per stay.

Does Surestay Plus By Best Western Pigeon Forge have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Surestay Plus By Best Western Pigeon Forge?

The closest major airport to Surestay Plus By Best Western Pigeon Forge is McGhee Tyson Airport (TYS), which is about 24 mi away.

Are there rooms with balconies at Surestay Plus By Best Western Pigeon Forge?

No, there aren't any guestrooms with balconies at Surestay Plus By Best Western Pigeon Forge.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 590 out of 1154 reviews
Rating 8 - Good. 294 out of 1154 reviews
Rating 6 - Okay. 142 out of 1154 reviews
Rating 4 - Poor. 57 out of 1154 reviews
Rating 2 - Terrible. 71 out of 1154 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025

2/10 Terrible

katrina

Disliked: Staff & service, property conditions & facilities
Attempted to check in early which i was told was possible. Was told that noone was checking out and that noone was leaving so they didnt know if a room would even be ready. We transferred hotels and went to the sure stay best western plaza inn.
Stayed 5 nights in Nov 2025

10/10 Excellent

Marc, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 1 night in Nov 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On one hand, this is an old motel and, by today's standards, it seemed pretty spartan. On the other hand, it's been renovated at some point but, most significant to us, the property's housekeeping staff had the room in a perfectly clean condition. Even the clear (as in "not frosted") all-glass show enclosure was completely (and I mean COMPLETELY) spot free! We didn't use the kitchenette on our one-night stay, but two burners, a microwave and a decent-sized refrigerator are great, that's what you're looking for. Breakfast is served until 9:30 and it was a little past 9 when we got to the serving area. The biscuits needed refilled, barely a serving of eggs remained, and there was no place left to sit...so we left. One more thing: the woman that handled our check-in was friendly and very helpful!
Stayed 1 night in Nov 2025

8/10 Good

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes, the room was spotless.
Stayed 2 nights in Nov 2025

6/10 Okay

Jason

Traveled with partner
We made a reservation for a king size bed and the lady at the front desk completely disregarded that even though we showed her our reservation confirmation her excuse was “they had to play room exchange all night” She gave us a queen room for the same price as a king even though the queen was cheaper
Stayed 2 nights in Nov 2025

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness
Room was clean
Stayed 2 nights in Nov 2025

6/10 Okay

Jim

Liked: Staff & service
Not super clean, not as nice as the pics. Front door half broke, bathroom door broke..(locked me in) floor above creaking BAD whith the people walking on it and every morning about 6am the trash guy would get ALL the dumpsters from the other hotels and restaurants near buy ( about 10) and just beat the sh1t out of them. So for about 30 to 45 mins of the hulk kicking and smashing dumpsters around..(Not an exageration) Staff was nice...Didnt feel unsafe...never tried the breakfast...
Stayed 6 nights in Oct 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Older hotel that is well maintained. Large kitchen area with refrigerator, sink, and stovetop. Everything was clean.
Stayed 1 night in Nov 2025

8/10 Good

Rebecca

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Fair for the coat
Stayed 2 nights in Oct 2025

10/10 Excellent

Terry

Stayed 2 nights in Jul 2025

10/10 Excellent

Terry

Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Gabriel

Traveled with family
Liked: Staff & service
Room 216. Room was good and comfy. Breakfast is as ok as it gets (could use some fruits). Service in front desk is excellent (provided some cookware when asked as we were using the stovetop). Everything in the room was tidy clean. The kitchenette is very useful when having kids. Location is perfect and close to all attractions. On the other side of things; AC unit is full of mold. Bed comforter are very stained. Floor creaks and you could easily understand what your neighbors are talking about in close doors. TV only shows local and no kids channels (could’ve used some cartoons). In general a nice place to stay if the plan is to leave early and arrive late just to get enough sleep.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristie

Stayed 2 nights in Oct 2025

10/10 Excellent

Cristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! This is a relatively small property that may deceive you when you turn into the lot, as maybe not being what you expected; but don't fret! It's unfussy on the outside but the room, bathroom and amenities more than make up for parking lot impressions. Your room and bathroom will be cool, modernized and clean with maybe a few aesthetic blemishes that affect nothing about your stay. We had a desk which was a great feature because I had to work remotely for a short time one morning. Plenty of USB ports for charging devices. Reliable TV and Wifi. Staff all friendly and responsive. The breakfast is AWESOME and we really appreciated it and the staff's upkeep of it. You can grab coffee or tea in the lobby anytime of the day or night. Housekeeping will come every other day of your stay unless you request otherwise. We stayed an extra night and the new check-in for the same room was effortless. The proximity to the Parkway/main strip is an easy, close walk and Shoney's restaurant is right at the corner. Your parking spot is right outside your door for easy loading/unloading. Ice machine on property. Attraction brochures and maps plentiful by the front desk. We would definitely stay here again. Thank you!
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Janice, Mansfield

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Really good place that allows pets and area to walk. The staff is nice and the breakfast in the morning is an additional plus, considering what all the hotels in the area are charging. I'd stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Matthew S.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but very noisy. You could hear everything through the walls.
Stayed 1 night in Oct 2025

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, amenities
nothing fancy but we will be back!
Stayed 2 nights in Oct 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. Very quiet at night. The front desk person when we checked in was very friendly.
Stayed 4 nights in Oct 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was friendly
Stayed 3 nights in Oct 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean. The bed was excellant and the breakfast was good. I was traveling with my dog and the area to potty the dog felt a little bit unsafe.
Stayed 1 night in Oct 2025

8/10 Good

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025