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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free breakfast, near Island at Pigeon Forge

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Exterior
Reception
Free daily full breakfast
Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(49 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(43 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.2 out of 10
Very good
(10 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(71 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(9 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

10.0 out of 10
Exceptional
(2 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Pigeon Forge

Located in Downtown Pigeon Forge within a short walk of LeConte Center at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge is within a mile (2 km) of other popular sights such as Island at Pigeon Forge. This 65-room hotel has free breakfast along with conveniences like free self parking and a 24-hour business center.

What's nearby

  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Dolly Parton's Stampede Dinner Attraction - 2 min drive - 1.1 miles
  • Island at Pigeon Forge - 3 min drive - 1.5 miles
  • Titanic Museum - 5 min drive - 2.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Reagan's House of Pancakes - ‬16 min walk
  • ‪JT Hannah's Kitchen - ‬3 min walk
  • ‪Taco Bell - ‬7 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free breakfast, near Island at Pigeon Forge
Guests of Surestay Plus By Best Western Pigeon Forge enjoy free WiFi in public areas, a 24-hour business center, and a vending machine. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.
Guests can expect to find WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and phones are other standard amenities. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs and cats only

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 3:00 PM—-11:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is free cancellation available at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Oct 30, 2025 start from $56.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Surestay Plus By Best Western Pigeon Forge?

This hotel is situated in Downtown Pigeon Forge within a short 13-minute walk of Old Mill and also 12 minutes on foot from Pigeon Forge Factory Outlet Mall. You'll also find Titanic Museum and Dollywood within a short drive.

Will I be able to park at Surestay Plus By Best Western Pigeon Forge?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Surestay Plus By Best Western Pigeon Forge feature a casino?

No, Surestay Plus By Best Western Pigeon Forge doesn't have a casino.

Will I find an indoor pool at Surestay Plus By Best Western Pigeon Forge?

No, there is no indoor pool at this hotel.

Is Surestay Plus By Best Western Pigeon Forge good for couples?

Couples staying at this hotel will appreciate amenities like free breakfast and a 24-hour front desk plus some guestrooms include kitchenettes.

Does Surestay Plus By Best Western Pigeon Forge have a hot tub?

No, this hotel doesn't have a spa tub.

Does Surestay Plus By Best Western Pigeon Forge have a restaurant that serves breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfasts each morning though there is no restaurant.

Will Surestay Plus By Best Western Pigeon Forge allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Surestay Plus By Best Western Pigeon Forge for a fee of USD 25 per pet, per day.

Does Surestay Plus By Best Western Pigeon Forge have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Surestay Plus By Best Western Pigeon Forge?

The closest major airport to Surestay Plus By Best Western Pigeon Forge is McGhee Tyson Airport (TYS), which is about 24 mi away.

Can I book a room with a balcony at Surestay Plus By Best Western Pigeon Forge?

No, there aren't any guestrooms with balconies at Surestay Plus By Best Western Pigeon Forge.

Reviews

Surestay Plus By Best Western Pigeon Forge Reviews

8.4

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 528 out of 1021 reviews
Rating 8 - Good. 257 out of 1021 reviews
Rating 6 - Okay. 128 out of 1021 reviews
Rating 4 - Poor. 50 out of 1021 reviews
Rating 2 - Terrible. 58 out of 1021 reviews

Reviews

10/10 Excellent

Chantelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great house keeping! Great breakfast! Very accommodating- treated us like family!
Stayed 5 nights in Aug 2025

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

DANIEL

Traveled with family
Liked: Cleanliness
This was an impromptu trip didn't want to spend a ton. Motel room was clean but was just old. No pool. Great for the purpose it served.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Is a comfortable place , quiet and clean
Stayed 4 nights in Jul 2025

6/10 Okay

Mark

Liked: Cleanliness
Stayed 2 nights in Jun 2025

4/10 Poor

joshua

Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love
Stayed 6 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Billy

Stayed 1 night in Jul 2025

10/10 Excellent

Alexzandria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked the night before our 4th of July stay and they were great. Personable staff checked us in and the room was very clean and comfortable. Had 2 queen beds on the first floor. It was quiet and we were never disturbed. It did have a kitchenette, but there were no dishes, silverware or pans to cook with. Bring your own if you want to use this amenity.
Stayed 2 nights in Jul 2025

6/10 Okay

Jennifer

Disliked: Staff & service

Had to change rooms 3 times

I booked this room online with a walk in shower and king bed and kitcnette, got checked in and went to our room only to get a call that we had to move rooms because it had carpet and I have a registered service dog She changed our room and we repocecced to get all of our stuff and move only to get downstairs and it was a double bed nothing like I had booked. I went back to the front desk and explained I booked a king bed and that is what I wanted so changed rooms again and was giving a room with a king bed no kitchenette and a handicap Walk in shower. All is all we changed rooms 3 times and missed our dinner reservation.
Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew c

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2025

10/10 Excellent

Krystal

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and updated, staff were very polite and attentive. Can park and walk the pigeon forge strip, or be a short drive from anywhere you want to go!
Stayed 2 nights in Jun 2025

10/10 Excellent

Amberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Amberly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so friendly and they stayed on top of anything you needed and was more than happy to help with any questions you might have. Excellent Stay!!!
Stayed 8 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean and comfortable room.
Stayed 2 nights in Jun 2025

6/10 Okay

Michele

Traveled with partner
Disliked: Cleanliness
Needs updating. Property needs improvements and clean up. Room was nice and air conditioned 👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Jennifer

Stayed 2 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Newly remodeled and clean

The room is clean and newly renovated. It was quiet and there was plenty of parking. However, there was no room cleaning during our stay. We also had to keep going to the office for clean towels. Other than this and the occasional smell of weed, everything else was okay. Again, the room and hotel was clean and remodeled, just a few minor adjustments to be a great hotel. If they fixed these issues, I would stay again.
Stayed 3 nights in Jun 2025

2/10 Terrible

Roger

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest hotel we ever stayed in. The floors stained our socks and feet with dirt. It was entirely TOO noisy. There were kids running and jumping in the room above us till late at night and early in the morning. It’s very over priced.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. No swimming pool.
Stayed 3 nights in Jun 2025

8/10 Good

Tassia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worthy

Easy, clean and practical enough for the price
Stayed 1 night in Jun 2025