The outstanding thing about this hotel is the customer service! Our experience was amazing.
Next would be the breakfast buffet, the selection was abundant, with all tastes and cultures catered for.
We booked a pool access room, which to be honest I was initially disappointed with. The reason was the size of the steps into the pool. There are two steps into the pool, with a good rail. My Mum is elderly and definitely could not manage to get up and down the second step, my estimate is that it was at least 500cm deep. These rooms are at the rear of the property.
We requested a room change to the pool access rooms at the side of the property, which due to other bookings could only occur two days into our stay. We were very grateful for this. Those pool access rooms have more shallow steps in, so was better for our needs.
My tip is if you have either youngsters or elderly family travelling with you be sure to ensure you are allocated the appropriate room.
All the staff, without exception, were extremely kind and attentive.