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Recent guest reviews

This place would be nice if it was kept up with. Walls are dirty, rooms were dirty, couches were stained looks like who stayed in the room had animals. The carpet was stained they DO NOT have queen size beds! Only full size and king.

I liked everything. Rooms were great, pool was nice and friendly staff.

I liked the location because the restaurants are really close and also other business

for us good location and roomy. they might want to clean windows

When we arrived our rooms were not ready until about an hour after check in which made me late to an event. When I arrived back from the event the room was HOT. Turned the AC on and it wouldn’t cool the room down. Phones front desk, the asked to turn it off for 20 mins then turn on again which didn’t work. Tried to sleep it off with the AC apparently “on” however Woke up in the middle of the night in sweat. Called front desk again and they asked us to “open a window” because there is no maintenance available and they are sold out... that with hair all over the linens when we checked in = horrible experience

Nice spacious rooms and all suites. Comfortable bed. Close to where I need to be.

The room was not clean when arriving but staff was very respectful and nice and made my stay pleasant

Rooms are upgraded and very nice. Stayed on the first floor with a small patio and chairs, view of the pool.

This hotel is a hidden gem! Great big clean room! Comfortable bed and great layout of the room. The breakfast was full of great choices, including almond milk! Staff was very friendly! Would definitely stay here again!

Nice property even with current construction. Suite was nicely appointed and really spacious. Friendly and accommodating front desk staff.

They always say never believe everything you read in reviews. At first a was sceptical after reading some of the reviews but my gut was saying different and yes it was right. What even more confirmed my feelings was a telephone interaction with one of the Front desk staff Tami. She was very cordial over the telephone as well as in person when we finally met. As a matter of fact the enter staff are wonderful, very friendly and helpful. The rooms are very clean not typical of some hotel. Lot of space and you don't feel like you are coped up in a small space. I would recommend this place to any one . I look forward to my return

The room was beautiful. Completely updated and new. Staff was very nice. No issues the entire stay. They should really let you know the building is under construction when you make reservation. Hard to find the check in area and we never went to ther breakfast.

Was very upset because of renovations , and was not informed when I booked

Property nice, room clean but kind of weird decor Carpet in hallway is the ugliest I have ever seen. This place has the front entry boarded up with play wood and has been that way for two years. They have redone rooms and pool And grounds nice.Breakfast area not appealing though food was okay. This is one of the nicest locations next to a lake in the area and the front looks like it is closed.

We would like to say we travel and stay at different hotels alot and this is one of our FAVORITE hotel in phoenix. The STAFF are awesome they actually CARE and dont nickle and dime you for everything. They are doing renovation but that didnt bother our stay. Location is great with alot of food and resturants around. We got a new upgraded room it was CLEAN and we love the lay out of the room/suite. Theres comp./free Breakfast, in room Water, wifi, cute little soaps/shampoo/condit. And LATE check out!!!. The VIEW of the POND was beautiful EASY PARKING and FAST check in. Oh almost forgot the a/c was super cold which is awesome and theres IN ROOM FOOD service and actually good tv channels. FOR THE PRICE and everything you get WE WILL BE BACK EVERYTIME we visit phoenix. HIGHLY RECOMMEND it here!!!

W Bell Road Surprise AZ

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Surprise Original Townsite, Windmill Suites Surprise, Ascend Hotel Collection is 3.5 mi (5.6 km) from Surprise Stadium. This 126-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 126 individually furnished accommodations afford space to spread out with a separate bedroom and living rooms. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, refrigerators, and coffee makers are other standard amenities.


Property features

At Windmill Suites Surprise, Ascend Hotel Collection, guests enjoy an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Suite, 1 King Bed, Sofa, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Living Room, Non-Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Windmill Suites Surprise, Ascend Hotel Collection

Everyone (45) Couples (5) Family (25)
5
Everyone

By on Apr 20, 2021

Review comment responded on Apr 30, 2021

Thank you for taking the time to review your recent stay. We appreciate your feedback and hope to see you back again .

4
Family

This place would be nice if it was kept up with. Walls are dirty, rooms were dirty, couches were stained looks like who stayed in the room had animals. The carpet was stained they DO NOT have queen size beds! Only full size and king.

By on Apr 19, 2021

Review comment responded on Apr 23, 2021

Thank you for taking the time to review your stay. We appreciate your feedback and do take it into consideration when making improvements .

5
Partner Couples Family

I liked everything. Rooms were great, pool was nice and friendly staff.

By on Apr 15, 2021

Review comment responded on Apr 23, 2021

Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon !!!

5
Everyone

By on Apr 5, 2021

Review comment responded on Apr 30, 2021

Thank you for taking the time to review your recent stay. We appreciate your feedback and hope to see you back again .

5
Family Family

I liked the location because the restaurants are really close and also other business

By on Apr 2, 2021

Review comment responded on Apr 23, 2021

Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon !!!

5
Everyone

By on Mar 30, 2021

Review comment responded on Apr 23, 2021

Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon !!!

4
Family Family

for us good location and roomy. they might want to clean windows

By on Mar 30, 2021

Review comment responded on Apr 1, 2021

Thank you for taking the time to review your recent stay. We appreciate your feedback and hope to see you back again soon .

1
Partner Couples Business Business

When we arrived our rooms were not ready until about an hour after check in which made me late to an event. When I arrived back from the event the room was HOT. Turned the AC on and it wouldn’t cool the room down. Phones front desk, the asked to turn it off for 20 mins then turn on again which didn’t work. Tried to sleep it off with the AC apparently “on” however Woke up in the middle of the night in sweat. Called front desk again and they asked us to “open a window” because there is no maintenance available and they are sold out... that with hair all over the linens when we checked in = horrible experience

By on Mar 21, 2021

Review comment responded on Mar 21, 2021

Thank you for giving us your feedback . We would like to apologize for the inconveniences you had during your stay . We hope you give our property another chance to make things right. Your satisfaction is very important to us and we hope you can stay with us again .

5
Everyone

By on Jan 19, 2021

Review comment responded on Jan 31, 2021

Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon !

5
Family

Nice spacious rooms and all suites. Comfortable bed. Close to where I need to be.

By on Dec 23, 2020

Review comment responded on Dec 25, 2020

Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back soon .

Windmill Suites Surprise, Ascend Hotel Collection

12545 W Bell Road, Surprise, AZ 85374
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