Residence Inn By Marriott Tempe3.0 out of 5.0
Recent guest reviews
Staff very accommodating. Breakfast not bad at all for a free breakfast. Housekeeping did a good job. Rooms in need of renovation but for the price can’t complain. Carpets could use a good cleaning. Exterior entry to studio room needs a power washing. Adequate free parking. Nice pool and barbecue area. Sport court in good condition. Rooms quiet.
My buddy and I set out for a weekend trip to get some sun, food and football. The trip started out well, but the hotel was not the cleanest or well maintained. We checked in, was great service, Teri was awesome, but never saw her again. She upgraded us to a 2 bedroom suite. It was night when we checked in, next day, could see the Windows needed washing inside and out. The closet floor was dirty, had safety pin, some close pin, and looks to be vitamin on the floor. Not GOOD! They provide breakfast in the morning. It is by far, the worst I have seen by a Marriott hotel chain. The Friday and Saturday were the same thing. Not a lot of choices. On Saturday, had to go to the front desk to ask for towels at the pool. The towels they did provide were like little work out towel for the gym. We will not be going back any time soon. Many choices to chose from. Very Disappointed.
We had a great stay at the Residence Inn Tempe. The front desk agent Morgan was very helpful and the evening security staff. The suite was what we needed with a refrigerator and microwave. We went to the Mills and frequent a restaurant that served big portion so we took the left overs back to the suite with us. It was also conveniently located near freeways to the airport, Scottsdale,etc. Thank you for a wonderful experience.
I had a good stay at this hotel the room was quiet and the room was huge i had a king studio suite room non smoking it was clean and comfortable the bed was comfortable as well the staff was very friendly and helpful checking in was a breeze i will return to this hotel again if I'm ever in the Tempe Arizona area again but only if the price is not too expensive
We spent four nights here and had to move rooms twice because the air conditioners quit working. During a record heat wave, when it was 100F outside at 11PM at night, the desk clerk told me to open my room's windows since my AC was only keeping the room cooled to 84F. Furthermore, I was told that I should come down to the front desk at 7AM the next morning to make sure that engineering made my room a priority. While the management eventually did take two nights off my bill, it was only after I contacted the corporate facebook account that anything happened. I was told that this property is slated to undergo renovations soon, but I won't stay here again. The design and location are not good, and there isn't enough parking near the rooms to make this a convenient place to stay. Plus, I dislike powerplays where management makes me contact them. Nope.
This hotel is old and needs a total makeover! Let's start with check-in...talk about horrible customer service! We arrived at 3:00 am and had to ring the door to get in, which was fine...until I walked up to the counter. Dan, did not say one word. No hello, no how can I help you. Nothing. He literally just looked at me and I then said, Hi, need to check in please. Dan then held his hand out (again not saying one word) and I ask, do you need my ID? Credit card? Like come on, talk to me, what do you need!?! It was the most rude experience I have ever had at check-in at any Marriott...ever! When we first walked in, the room smelled like cigarette smoke. The carpet looked grungy and dirty. The fridge and dishwasher had water stains on them. You could just tell that housekeeping didn't wipe anything down. We ended up only staying the one night as we couldn't take it. We were lucky to find another Residence Inn to stay at for the rest of the weekend. Breakfast was the usual Residence Inn breakfast. I do have to say that the staff at breakfast and the check-out guy, Jung, were really nice to deal with. Unfortunately, we cannot recommend the hotel and would not stay again.
Been here a couple months now, and I can tell you WiFi is very spotty. It's free and with that said, should answer that one. (Ie. Very slow) They have a faster internet speed, but you pay for that and your Marriot points can not be used. The kitchen did come scares with the proper pots and pans, but if you just ask the front desk, they will bring you what you need if they have it. I have received everything I asked for. Yes some of the utensils have been used and show wear, but that's to be expected. I did have one instance where the staff came into my room without notice. My sign/magnet stating no service was posted and their response was that the TV was getting upgraded. They later gave me 2000 reward points for not posting a notice and inconvenience. Their breakfast is limited, but is free/included. They have free drinks Monday through Thursday 6-7:30(Wine and beer) Not bad, but food provided not great. Limited budget is what I was told... Are wings expensive?? No wings ever!! lol Anyway, the reason behind the title is what you see when you arrive in your room. Everything from the carpets to the chairs to the blinds, scream 70's.. One more thing, there are a lot of transients walking around the area. Maybe it has to do with the Strip club across the street?
Was a little afraid when we arrived due to the location across from a large mall and then saw the sign missing for the hotel entrance . I was pleasantly surprised it was top notch and great staff great rooms and awesome housekeeping staff !!
Overall this Residence Inn was better than most, my rating is actually based on stays at Residence Inns and not a comparison to other hotels. The location is good for access to Phoenix and Tempe without having all of the undesirable parts of staying right downtown. The room was very clean and well service, parking was adequate. There is a pool, exercise room and activity space for kids. At the top of the list though was Vern and the crew serving the evening hospitality room, they were friendly, happy and took a sincere interest in those of us there.
 ---original user review----- This is the second time I've posted this review as tripadvisor sent an email to me suggesting my review was not accurate for the hotel and it may be a mistake. I can only guess that it was the hotel that brought this to their attention although I can't fathom why. My review is 100% accurate for the Residence Inn Tempe. Stayed here while taking a course at ASU. Great location, close to dozens of cool restaurants and shops. About a 15 minute walk through campus to the business school. The ASU campus is gorgeous. We faced the mountain (good view). The room was a good size and the bed was comfortable. The staff are awesome. The breakfast is eh for my taste. There is something for everyone but the meats were sooo salty. The cocktail reception during the week is fun and the wine and beer is good. The pool is really small. We were there during spring break and training so a few days you couldn't get a seat. The towels for the pool were all gone one day, but I called down and they were replenished very quickly. Wifi is good. Really grateful to the shuttle for taking us to our rental car place when we checked out. Big help. She was super friendly too.
- Free breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Residence Inn By Marriott Tempe places you next to Arizona Mills Mall and within a 10-minute walk of Sea Life Aquarium. This 3-star aparthotel welcomes guests with 126 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Also close to this Tempe aparthotel are Grady Gammage Memorial Auditorium and Diablo Stadium.
Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
All 126 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are other standard amenities.
Guests staying at Residence Inn By Marriott Tempe enjoy an outdoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 119 reviews