Worst ever! The property was dirty and the room was disgusting! Door did not latch, mold in bathroom and on ceiling. Dripping shower, no wastebaskets, sagging mattresses, and so much more. When I asked for soap and shampoo, I was told they were out. DO NOT STAY HERE!
This room was not cleaned properly and also had roaches. I found foil used for drugs also trash from previous tenant I woke up to roaches crawling on ceiling
Did not like the cockroaches in the room, filthy pillows, dirty bathroom, reservation made a week prior for two beds but told not available because it was 6:04 pm at check-in. No towels available until late in the day, constant smell of marijuana from the air conditioner, have not seen deposit one week later, elevator filthy, no mask enforcement.......
Cockroaches, dirty floors,dilapidated kitchen counter, missing cupboard door, dirty refrigerator, dresser drawers won't close, shower water would not turn all the way off.....
The lady working the front desk was trying to be helpful but upon my arrival told me that they were booked full. She was searching thru a list of rooms to see where she could put me and we went and looked and 2 rooms. They were obviously on a do not use list because when I went into the first one the door didn’t close all the way and the room had issues. The second room had dirty towels laying around the room, the fridge was about to fall over and when we went to leave the room the door handle fell off when we went to leave and took a minute to open the door to get out. Overall the experience was horrendous and wouldn’t recommend staying here. The neighborhood is questionable as well as some of the guests who were coming in. I was most frustrated that I had a reservation and that I didn’t have a room but thankful because I wouldn’t have ended up staying if the rest of the rooms were in the condition of these ones.
Didn't want to touch a thing! Ughhhh
Room was clean
The worst experience of my life. Felt so unsafe at this place, can't even call it a hotel. Trust the reviews no matter how old they are. Pictures of the trash all over the place still accurate after 1 year after other people posting it. The roaches and the smell of cigarettes when you open the elevator door or your room's door will be the least of your problems. People dealing drugs, taking drugs around the building, in the elevator and stairs are real, plus the homeless people. You will find these people hanging out at this place all day everyday. Wouldn't recommend this place to anyone, trust me you'll regret
this property should not be offered as a family friendly motel. there were drug deals going on in the parking lot, we shared the elevator with a man with a gun, the room reeks of cigarettes, the room wasnt clean/sanitized.
NEEDS A TOTAL RENOVATION AND BETTER SECURITY
The sink even wasn’t washed, you still could see some hair around it, the bed sheet was awful, so many stains on it, and the room smells like tobacco and worst thing were cockroaches right by the fridge and table
The bathroom was disgusting, I asked for not smoking and the room stank a cigarette, this is a trashy hotel . I couldn’t sleep cause there’s was creepy people outside of the room . Seems like a prostitution center , I don’t like to complain but definitely I don’t recommend this hotel 👎
Due to limited availability for the area, the price quoted was attractive. However, after arriving at the hotel (which was too late to rebook elsewhere) we were grossly mistaken.
Located in Maryvale Village, HomeTowne Studios by Red Roof Phoenix - West is 2.2 mi (3.5 km) from Maryvale Baseball Park and within a 10-minute drive of Roosevelt Row. Each of the 133 rooms at this hotel includes a kitchenette, a refrigerator, and a microwave.
Guests can expect free WiFi and 40-inch TVs with cable channels. Kitchenettes, refrigerators, and microwaves are also available. Housekeeping is available on request.
HomeTowne Studios by Red Roof Phoenix - West features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. This smoke-free hotel also has a vending machine.
Worst ever! The property was dirty and the room was disgusting! Door did not latch, mold in bathroom and on ceiling. Dripping shower, no wastebaskets, sagging mattresses, and so much more. When I asked for soap and shampoo, I was told they were out. DO NOT STAY HERE!
This room was not cleaned properly and also had roaches. I found foil used for drugs also trash from previous tenant I woke up to roaches crawling on ceiling
Did not like the cockroaches in the room, filthy pillows, dirty bathroom, reservation made a week prior for two beds but told not available because it was 6:04 pm at check-in. No towels available until late in the day, constant smell of marijuana from the air conditioner, have not seen deposit one week later, elevator filthy, no mask enforcement.......
Cockroaches, dirty floors,dilapidated kitchen counter, missing cupboard door, dirty refrigerator, dresser drawers won't close, shower water would not turn all the way off.....
The lady working the front desk was trying to be helpful but upon my arrival told me that they were booked full. She was searching thru a list of rooms to see where she could put me and we went and looked and 2 rooms. They were obviously on a do not use list because when I went into the first one the door didn’t close all the way and the room had issues. The second room had dirty towels laying around the room, the fridge was about to fall over and when we went to leave the room the door handle fell off when we went to leave and took a minute to open the door to get out. Overall the experience was horrendous and wouldn’t recommend staying here. The neighborhood is questionable as well as some of the guests who were coming in. I was most frustrated that I had a reservation and that I didn’t have a room but thankful because I wouldn’t have ended up staying if the rest of the rooms were in the condition of these ones.
Didn't want to touch a thing! Ughhhh
Kiara, We are sorry to hear about the conditions you experienced during your stay and apologize that our service did not satisfy your expectations. Our guest’s happiness is our number one priority. Thank you for providing this feedback and letting us know about the issue.
Room was clean
Dear Michael, I am very disappointed to hear that you found our service to be below your standards. I apologize for this bad experience, but we hope you give us another chance to make it up to you. Thank you for staying with us. See you soon!