HomeTowne Studios by Red Roof Phoenix - West

The worst experience of my life. Felt so unsafe at this place, can't even call it a hotel. Trust the reviews no matter how old they are. Pictures of the trash all over the place still accurate after 1 year after other people posting it. The roaches and the smell of cigarettes when you open the elevator door or your room's door will be the least of your problems. People dealing drugs, taking drugs around the building, in the elevator and stairs are real, plus the homeless people. You will find these people hanging out at this place all day everyday. Wouldn't recommend this place to anyone, trust me you'll regret

this property should not be offered as a family friendly motel. there were drug deals going on in the parking lot, we shared the elevator with a man with a gun, the room reeks of cigarettes, the room wasnt clean/sanitized.

NEEDS A TOTAL RENOVATION AND BETTER SECURITY

The sink even wasn’t washed, you still could see some hair around it, the bed sheet was awful, so many stains on it, and the room smells like tobacco and worst thing were cockroaches right by the fridge and table

The bathroom was disgusting, I asked for not smoking and the room stank a cigarette, this is a trashy hotel . I couldn’t sleep cause there’s was creepy people outside of the room . Seems like a prostitution center , I don’t like to complain but definitely I don’t recommend this hotel 👎

Due to limited availability for the area, the price quoted was attractive. However, after arriving at the hotel (which was too late to rebook elsewhere) we were grossly mistaken.

This place is a filthy pigsty. In our room the hood over the stove was broken, the bathroom sink was not properly attached to the wall, there was a large hole in the wall, there a large dent in the refrigerator, the smoke detector was hanging by its wires, the entire building smells like a cigarette, the elevator was filthy and people were leaving their trash in it. We noticed no effort by the staff to clean anything up until our fifth night, someone finally picked up the trash in the elevator and mopped it. We also noted that many people were sitting right outside their door and smoking in the public walkways. We never saw the staff make any effort to stop this practice.

Worst place to stay at while my family and I arrived we only stayed one night we have experienced the worst night of our lives our room was full of roaches and the staff seemed like they did not even care about the concern I recommend no one stay there is not clean not sanitary just not a good place for a family to stay at.

I went to room blew nose, flushed the toilet and water comes gushing out the back. They call maintenance. The handy man comes in fixes toilet and then takes our clean towels and wipes up all the water off the floor from the toilet flooding. So im ticked off right. I go to get more towels and housekeeping only has hand towels NO WASHCLOTHS AND NO DRYING TOWELS. Hmmm could it be that maintenance is using the towels for work orders too? Yuck...I was ticked. The hotel LIED I was not refunded? #HotelNoTowels: Not to mention the dresser was missing drawers and the wood was horribly rotten and there was a small 3×4 stand in hole to shower no real tub and the water was luke warm....This place can be shut down one call to a few places.......Health Department etc.....

Kind of dangerous area, but overall very convenient for me

Purchased hotel through orbitz and when I went to check in they had no record of my reservation. When I showed them the confirmation they questioned the rate I received. Eventually I contacted orbitz after about 20 minutes of pointless going back and forth and able to resolve the issue immeadiately. When I went back to checkin, the "hotel" attendant had attitude because I contacted orbitz. I eventually received the key and made my way to the room. I was greeted with what appeared to be homeless people around the area. The room had no toiletries, shampoo, conditioner, soap or toilet paper. Attendant stated they provide thoae products. The following morning I noticed what appeared to be more homeless people, drug addicts and possible gang members about the property. On two seperate occasions trhoughout that day there were police officers/vehicles on the property. Again, be mindful of where you stay and dont try to be cheap like I did. YOU'VE BEEN WARNED.

The sidewalk, the office, the elevator floor was all gross. It looked like someone spilled a gallon of soda and walked in it all over. The elevator floor was sticky. The rooms on the ground floor are being renovated but their idea of renovation is putting in laminate floors and painting. The floor was so gross in the first "clean room" we were given that we requested a new room. The second room was a bit cleaner appearing but the white towel we used to clean a spot by the bed was black when we were done. The General Manager was nice and offered us a free stay the next time we are in town but I won't stay there again.

Hands down this has to be the worst hotel that I've ever had the displeasure of experiencing. Lots of drug activity and transmits room was very dirty and smells very bad this place should be shut down.

Comforter was dirty, the floor was completely wet, the receptionist said it was the fridge being defrosted but did nothing to remedy it.