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Holiday Inn Express Surprise by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Free daily buffet breakfast
Outdoor pool, open 8:00 AM to 10 PM, sun loungers
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Place, Surprise Community Park
    ‪5 min walk‬
  • Place, Surprise Stadium
    ‪8 min walk‬
  • Place, Sun Village Golf Course
    ‪15 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Accessible (Mobility)

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(86 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Surprise

Located in Stadium Village within a 5-minute walk of Surprise Community Park, Holiday Inn Express Surprise by IHG is within a 15-minute stroll of Surprise Stadium. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • Surprise Community Park - 5 min walk - 0.3 miles
  • Surprise Stadium - 8 min walk - 0.5 miles
  • Surprise Tennis Center - 12 min walk - 0.7 miles
  • Sun Village Golf Course - 15 min walk - 0.8 miles
  • The Vista Center for the Arts - 17 min walk - 0.9 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Better Buzz Coffee - ‬18 min walk
  • ‪Circle K - ‬3 min drive
  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Francisco's Mexican Food - ‬3 min drive

About this property

Holiday Inn Express Surprise by IHG

At Holiday Inn Express Surprise by IHG, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a hot tub, conference space, and a business center.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are also available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Best Western Plus Surprise-Phoenix NW
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Surprise by IHG?

Holiday Inn Express Surprise by IHG provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on Apr 2, 2026 start from 148.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Surprise by IHG?

This hotel is situated in Stadium Village within a 10-minute walk of Surprise Stadium and Surprise Community Park. You'll also find Surprise Tennis Center and The Vista Center for the Arts less than a mile away.

Is there parking available at Holiday Inn Express Surprise by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Holiday Inn Express Surprise by IHG feature a casino on the premises?

No, Holiday Inn Express Surprise by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Surprise by IHG?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 10 PM.

Is Holiday Inn Express Surprise by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and a 24-hour fitness facility.

Does Holiday Inn Express Surprise by IHG have a hot tub?

Yes, this hotel has a spa tub.

Does Holiday Inn Express Surprise by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Express Surprise by IHG serves free buffet breakfast each morning from its snack bar.

Does Holiday Inn Express Surprise by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Express Surprise by IHG though service animals are welcome.

Does Holiday Inn Express Surprise by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Surprise by IHG?

The closest major airport to Holiday Inn Express Surprise by IHG is Phoenix Deer Valley Airport (DVT), which is 23.5 mi away (35 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is around 25.2 mi away.

Are there rooms with balconies at Holiday Inn Express Surprise by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Surprise by IHG.

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 815 out of 1006 reviews
Rating 8 - Good. 127 out of 1006 reviews
Rating 6 - Okay. 33 out of 1006 reviews
Rating 4 - Poor. 14 out of 1006 reviews
Rating 2 - Terrible. 17 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Victor

Traveled with family
All of the above
Stayed 2 nights in Nov 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Adrianna, at the front desk, accomodated us for an early check-in and was VERY friendly and courteous! The room was clean and had everything we needed for the night. This hotel is close to many restaurants and shopping in Surprise and we would definitely stay here again !
Stayed 1 night in Dec 2025

10/10 Excellent

Ellard

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

JOHN

Stayed 1 night in Nov 2025

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff was awesome.
Stayed 1 night in Nov 2025

10/10 Excellent

EMILY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean lobby, friendly receptionist, easy check in.
Stayed 1 night in Nov 2025

2/10 Terrible

Carl

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had ants lots of them when we first arrived only thing good about the stay was the breakfast was on point in the morning staff was friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the breakfast bar was not bad.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bing, Fulshear

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and the staff is very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sudeepto

Liked: Cleanliness, staff & service, amenities
This place was all around excellent!
Stayed 1 night in Nov 2025

10/10 Excellent

Troy

Stayed 1 night in Nov 2025

10/10 Excellent

Vadym

Stayed 3 nights in Nov 2025

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was good
Stayed 1 night in Nov 2025

10/10 Excellent

Flynn

Liked: Cleanliness, amenities
Rooms are always clean and tidy. Bathrooms are exceptionally clean. Staff is extremely friendly. We love staying here.
Stayed 1 night in Oct 2025

10/10 Excellent

Ellard

Stayed 2 nights in Nov 2025

10/10 Excellent

Kirby

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff, especially the young lady who welcomed & checked me in, was excellent. Room was very nice and the hotel was close to a lot of places to eat.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,affordable ,good location and good breakfast selection
Stayed 2 nights in Nov 2025

10/10 Excellent

Roberta

Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and up to date. The hotel overall looked new. Staff was friendly and helpful. Breakfast was different each day. Products in the bathroom were amazing. Would definitely stay there on my next visit.
Stayed 7 nights in Oct 2025

10/10 Excellent

Buffey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Service was great!
Stayed 1 night in Oct 2025

8/10 Good

Katrina

Stayed 5 nights in Nov 2025

8/10 Good

Katrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful and friendly. Room was beautiful!! I will definitely stay at that location again. I have family in Surprise and Sun City.
Stayed 2 nights in Oct 2025

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