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Holiday Inn Express Surprise by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Exterior
Outdoor pool, open 8:00 AM to 10 PM, sun loungers
Free daily buffet breakfast
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Place, Surprise Community Park
    ‪5 min walk‬
  • Place, Surprise Stadium
    ‪8 min walk‬
  • Place, Surprise Tennis Center
    ‪12 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Accessible (Mobility)

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(79 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(91 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Surprise

Located in Stadium Village within a 5-minute walk of Surprise Community Park, Holiday Inn Express Surprise by IHG is within a 15-minute stroll of Surprise Stadium. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • Surprise Community Park - 5 min walk - 0.3 miles
  • Surprise Stadium - 8 min walk - 0.5 miles
  • Surprise Tennis Center - 12 min walk - 0.7 miles
  • The Vista Center for the Arts - 17 min walk - 0.9 miles
  • Sun Village Golf Course - 19 min walk - 1.0 mile

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive

Restaurants

  • ‪Better Buzz Coffee - ‬18 min walk
  • ‪Circle K - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Burger King - ‬4 min drive

About this property

Holiday Inn Express Surprise by IHG

At Holiday Inn Express Surprise by IHG, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a hot tub, conference space, and a business center.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are also available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Lobby
Hampton Inn & Suites Phoenix-Surprise
Surprise
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
9.2 out of 10, Wonderful, 1,001 reviews
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The price is $121
May 10 - May 11
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Surprise by IHG?

Holiday Inn Express Surprise by IHG provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on May 31, 2026 start from $126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Surprise by IHG?

This hotel is situated in Stadium Village within a 10-minute walk of Surprise Stadium and Surprise Community Park. You'll also find Surprise Tennis Center and The Vista Center for the Arts less than a mile away.

Is there parking available at Holiday Inn Express Surprise by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Does Holiday Inn Express Surprise by IHG feature a casino on the premises?

No, Holiday Inn Express Surprise by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Surprise by IHG?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 10 PM.

What will couples enjoy most about a stay at Holiday Inn Express Surprise by IHG?

Couples staying at this hotel will appreciate amenities like free wired internet as well as an outdoor pool and a hot tub.

Does Holiday Inn Express Surprise by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express Surprise by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Express Surprise by IHG serves free buffet breakfast each morning from its snack bar.

Does Holiday Inn Express Surprise by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Express Surprise by IHG though service animals are welcome.

Does Holiday Inn Express Surprise by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Surprise by IHG?

The closest major airport to Holiday Inn Express Surprise by IHG is Phoenix Deer Valley Airport (DVT), which is 23.5 mi away (35 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is around 25.2 mi away.

Are there rooms with balconies at Holiday Inn Express Surprise by IHG?

No, there aren't any guestrooms at Holiday Inn Express Surprise by IHG that offer a balcony.

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1003 reviews
Rating 8 - Good. 124 out of 1003 reviews
Rating 6 - Okay. 33 out of 1003 reviews
Rating 4 - Poor. 15 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2026

4/10 Poor

Gail

Liked: Cleanliness, property conditions & facilities
Too noisy!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was really big and clean. Jacob at the front desk was super nice and made our check in super quick.
Stayed 1 night in Jan 2026

10/10 Excellent

John

Stayed 1 night in Jan 2026

10/10 Excellent

victoria, ROCHESTER

Great hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Housekeeping did a great job, front desk staff was courteous and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Nice, easy stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast selection. Friendly staff. Clean.
Stayed 1 night in Jan 2026

6/10 Okay

carrie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, room was clean. Low water pressure in the shower and luke warm at best
Stayed 1 night in Jan 2026

10/10 Excellent

Tessa

Stayed 3 nights in Jan 2026

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spotless. Ultimate in clean. We enjoyed the location because it was easy to get around.
Stayed 2 nights in Jan 2026

10/10 Excellent

jane

Stayed 1 night in Jan 2026

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

marco

Stayed 2 nights in Jan 2026

10/10 Excellent

Nathan

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Great accommodations
Stayed 1 night in Jan 2026

10/10 Excellent

Kapetrez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised. Clean room Great breakfast Well kept property
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Marcus

Stayed 1 night in Jan 2026

10/10 Excellent

Michael L

Liked: Cleanliness
Stayed 1 night in Jan 2026

6/10 Okay

Kristine Connor

Stayed 3 nights in Dec 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

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