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Holiday Inn Express Surprise by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Holiday Inn Express Surprise by IHG

A modern lobby with a reception desk, seating area, and a television screen.
A modern breakfast area with labeled sections for fruit, cereal, hot food, and bakery.
A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.
A hotel entrance with automatic caution doors, a reception area, and a seating area with tables and chairs.
A coffee station with two coffee makers, a coffee dispenser, and various coffee cups and containers.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Place, Surprise Stadium
    ‪8 min walk‬
  • Place, Surprise Tennis Center
    ‪12 min walk‬
  • Place, Sun Village Golf Course
    ‪19 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

A hotel room with a large bed, a desk with a chair, a television, and a window with a view.

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, Accessible (Mobility)

A hotel room with two beds, a wooden headboard, a bedside table with lamps, and a framed picture on the wall.

Standard Room, Accessible (Mobility)

7.4 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds
  • Free wired internet

View all photos for Standard Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a window with blinds.

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(88 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a TV, and a window with blinds.

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(111 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a television, and a window with blinds.

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(35 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a window.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for 2 Queen Standard

In-room safe, desk, blackout drapes, iron/ironing board

2 Queen Standard

  • 204 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free wired internet

View all photos for DOUBLE TWO QUEEN BEDS NON SMOKING

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

DOUBLE TWO QUEEN BEDS NON SMOKING

  • 204 sq ft
  • Sleeps 2
  • 2 Queen Beds
  • Free wired internet

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About the neighborhood

Surprise

Located in Stadium Village within a 5-minute walk of Surprise Community Park, Holiday Inn Express Surprise by IHG is within a 15-minute stroll of Surprise Stadium. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • Surprise Community Park - 5 min walk - 0.3 miles
  • Surprise Stadium - 8 min walk - 0.5 miles
  • Surprise Tennis Center - 12 min walk - 0.7 miles
  • Sun Village Golf Course - 19 min walk - 1.0 mile
  • Irish Wolfhound Restaurant & Pub - 4 min drive - 1.4 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Circle K - ‬3 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Better Buzz Coffee - ‬18 min walk

About this property

Holiday Inn Express Surprise by IHG

At Holiday Inn Express Surprise by IHG, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a hot tub, conference space, and a business center.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Lobby
Best Western Plus Surprise-Phoenix NW
Surprise
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
8.6 out of 10, Excellent, 1,001 reviews
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Sep 17 - Sep 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise

Holiday Inn Express Surprise

Holiday Inn Express Surprise Hotel Surprise

Holiday Inn Express Surprise Hotel

Holiday Inn Surprise

Holiday Inn Surprise

Surprise Holiday Inn

Surprise Holiday Inn

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Surprise by IHG?

Holiday Inn Express Surprise by IHG provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of Sep 15, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on Sep 20, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Surprise by IHG?

This hotel is situated in Stadium Village within a 10-minute walk of Surprise Stadium and Surprise Community Park. You'll also find Surprise Tennis Center and The Vista Center for the Arts less than a mile away.

Is there parking available at Holiday Inn Express Surprise by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Does Holiday Inn Express Surprise by IHG feature a casino on the premises?

No, Holiday Inn Express Surprise by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Surprise by IHG?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 10 PM.

What will couples enjoy most about a stay at Holiday Inn Express Surprise by IHG?

Couples staying at this hotel will appreciate amenities like free wired internet as well as an outdoor pool and a hot tub.

Does Holiday Inn Express Surprise by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express Surprise by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Express Surprise by IHG serves free buffet breakfast each morning from its snack bar.

Does Holiday Inn Express Surprise by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Express Surprise by IHG though service animals are welcome.

Does Holiday Inn Express Surprise by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Surprise by IHG?

The closest major airport to Holiday Inn Express Surprise by IHG is Phoenix Deer Valley Airport (DVT), which is 23.5 mi away (35 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is around 25.2 mi away.

Are there rooms with balconies at Holiday Inn Express Surprise by IHG?

No, there aren't any guestrooms at Holiday Inn Express Surprise by IHG that offer a balcony.

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 826 out of 1010 reviews
Rating 8 - Good. 117 out of 1010 reviews
Rating 6 - Okay. 35 out of 1010 reviews
Rating 4 - Poor. 13 out of 1010 reviews
Rating 2 - Terrible. 19 out of 1010 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Great Place to Stay and CLEAN!!!!! The Staff was wonderful!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and comfortable, good breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful cleanliness superb definitely would recommend
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, very clean room, cold ac, breakfast was yummy. Staff very friendly.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, the staff was very polite and helpful. The hotel was clean and comfortable. The breakfast was great
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only here for one night but everything was well taken care of.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Linda

It was the perfect place for us to stay while visiting relatives. The beds were super comfortable, the rooms large and clean with the plus of a good breakfast! I would definitely stay there again
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great breakfast! Staff was very helpful
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything needed. Super easy access.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and friendly staff. I would definitely stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always! Very clean and the check in process was fantastic.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Great accommodations
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

victoria

Great hotel
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, beds were super comfortable and the continental breakfast was good.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Chaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place no issues ay all
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Nice, easy stay.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Susan

Good stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jay E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay at this location .
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely remodeled,very clean and excellent coffee machine.
Stayed 1 night in May 2026
Verified review

8/10 Good

Sherwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Breakfast till 10am was super helpful and plenty of parking.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy check in
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were great. Very friendly, respectful, and helpful especially the daytime manager Nahla that helped with extending my trip. I would definitely recommend staying at this property. Five stars !!!!!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Taimi

Liked: Cleanliness, staff & service
Very clean, great customer service.
Stayed 2 nights in Apr 2026