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Recent guest reviews

The walls are very thin. We heard a large loud group in a room near us at 2:30 am. Called the front desk, and they went right away to deal with it. The group quieted down, but even at normal talking voices, we could still hear them talking for another hour. Staff was helpful, but walls are thin.

This place is 5 stars on everything great room super clean super staff

Double cleaning with sealed door so I knew it had been cleaned was very comforting during COVID. Very comfortable room.

All the representatives really knew their stuff very friendly

Everything was awesome there. just one thing....was the shower on the water saver...The water barely came out.......ended up taking a longer shower then usual.......

We had a person in the room next to us that had their tv turned up so loud that it kept us awake. I tried to call the front desk to complain and no one answered. My wife got dressed and walked to the front desk a lady came from the back office. My wife told her the issue and she said she would call the room and ask them to turn it down. Nothing happened. The tv stayed at that volume until they got sleepy and turned it off about 11pm. Then right after that we heard a loud roar in the hall and a guy was vacuuming the hallway after 11pm. It wasn't a pleasant stay.

Location to Surprise ball park, breakfast was good with attentive staff

The hotel was undergoing renovations but that wasn’t bad. The intermittent hot and cold shower was awful.

great breakfast really good liked it a lot not bad at all love food and drink.

Staff was very friendly, nice clean location. Felt very comfortable here.

The hotel Staff was extremely friendly. I checked in late due to my flight being pushed back. I showed up at 11 p.m., the staff could've been rude and short but instead they were very friendly and helpful.

Rick at the desk was wonderful! The hi item was very nice.

Very convenient to the ball parks and good restaurants

The room is very spacious, it was very clean. the sink and refrigerator is very nice to have in room. The breakfast was good. Had the grandkids with us and they enjoyed it very much. Will definitely stay again if on that side of town.

Hotel staff was super friendly. Room was clean, towels were of good quality. We had an early flight and had to check out around 4 AM. Some was on duty at the desk so checkout was prompt.

Hotel was great in location and access. We went during baseball training season and had many very loud tenants above us and next door resulting in disrupted sleep for two of the nights (Fri & Sat). Otherwise was clean and in great shape.

N Bullard Ave Surprise AZ

Hotel highlights

  • Walking distance to Surprise Stadium
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located within a leisurely stroll of Surprise Stadium, Holiday Inn Express Surprise, an IHG Hotel is within a few miles (5 km) of Banner Del E Webb Medical Center. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 115 air-conditioned rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available.


Property features

At Holiday Inn Express Surprise, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Standard Room, Non Smoking

1 King Bed | 1 Queen Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking (Mobility)

2 Double Beds | 2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Surprise, an IHG Hotel

Everyone (10) Couples (14) Business (3) Family (15) Friends (5) Other (2)
3
Family

The walls are very thin. We heard a large loud group in a room near us at 2:30 am. Called the front desk, and they went right away to deal with it. The group quieted down, but even at normal talking voices, we could still hear them talking for another hour. Staff was helpful, but walls are thin.

By on Mar 29, 2021

Review comment responded on Mar 29, 2021

Good Morning, I am so sorry you had to deal with noise during your stay with us! I am glad to hear the front desk was able to assist you and I hope you return in the future and have better sleep.

4
Everyone

By on Dec 27, 2020

Review comment responded on Dec 29, 2020

Good Morning Shawn, Thank you for your feedback. I am glad you enjoyed your stay and I cant wait to see you in the future!

5
Everyone

By on Dec 4, 2020

Review comment responded on Dec 5, 2020

Good Evening, Thank you so much for your feedback. We are happy you enjoyed your stay and we look forward to seeing you in the future.

5
Family

This place is 5 stars on everything great room super clean super staff

By on Oct 3, 2020

Review comment responded on Oct 3, 2020

We are glad you enjoyed your stay and we are looking forward to having you in the future.

5
Family Business Business

Double cleaning with sealed door so I knew it had been cleaned was very comforting during COVID. Very comfortable room.

By on Aug 9, 2020

Review comment responded on Aug 12, 2020

Thank you very much for your feedback! The comfort and safety of our guests is very important to us. We are glad our additional cleaning standards made your stay that much more comfortable! We look forward to having you with us in the future!

4
Family

All the representatives really knew their stuff very friendly

By on Dec 22, 2019

5
Partner Couples

Everything was awesome there. just one thing....was the shower on the water saver...The water barely came out.......ended up taking a longer shower then usual.......

By on Dec 17, 2019

2
Family

We had a person in the room next to us that had their tv turned up so loud that it kept us awake. I tried to call the front desk to complain and no one answered. My wife got dressed and walked to the front desk a lady came from the back office. My wife told her the issue and she said she would call the room and ask them to turn it down. Nothing happened. The tv stayed at that volume until they got sleepy and turned it off about 11pm. Then right after that we heard a loud roar in the hall and a guy was vacuuming the hallway after 11pm. It wasn't a pleasant stay.

By on Sep 16, 2019

4
Everyone

By on Jul 7, 2019

3
Everyone

By on Jun 5, 2019

Holiday Inn Express Surprise, an IHG Hotel

16540 N Bullard Ave, Surprise, AZ 85374
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