Great
The staff were super kind
Property is dated but well maintained
hotel property is pretty good Bathroom are below par and so is the housekeeping had to call the housekeepers 4 times for a service ultimately it was provided by the front office lady but the hotel can an excuse and blame it on the COVID. The bathrooms need really a good upgrade so do the carpets. ALSO the noise from the next door guest can be heard Bathroom exhaust fan makes such a big noise that you cant sleep Restaurant breakfast is really good and is done well
Hotel was very clean and nice. The only thing would be to offer free breakfast with stay.
Found dirty wash rag underneath bed upon room entry. Other than that, hotel and staff was great!
Nice hotel close to the main freeway and many other locations. Clean and very comfortable.
Excellent. Lucy at the front desk was super nice got us a room ready and all checked in in no time,was very nice and helpful on the phone as well
Nice hotel located next to i10. Staff was great but rated it as terrible due to an incedant on one of the nights. A friend was issued a hotel key by the night clerk after midnight and they weren't on the hotel reservation and could not verify any information, just the room number. So it looks like anyone can just go up to the front desk and request a room key with no identification. I did not bring this up to the hotel due to not wanting to get the clerk in trouble. After all, there was no harm done but you could just imagine if the wrong person would have been given access to my room.
Nice stay. Lady at front desk could have been more friendly. She provided no information about check out times or Wi-Fi password. Had to call later and ask.
Chose this hotel to be near friends visited, and because it was right off of I-10. Hotel shows its age, but clean. Indoor/outdoor pool was small and didn't look clean. Hotel near plenty of fast food places.
Perfect hotel. Nice rooms, clean & roomy. Ref., microwave., pool, bar & resturant. Close to the freeway. Everyone in the hotel was very helpful & friendly.
Perfect location for when you come to Richie Brothers auction.
Very clean. Staff was very nice and helpful. Nice place to stay. Good spot good views. Great WIFI connection.
Needed a room for the night. Arrived late, staff very understanding and pleasant. Wonderful nights sleep. No complaints.
Stayed two nights. Room was not attended to after first night. No bed make up bathroom service. No coffee in room or lobby.
Located in Estrella Village, GreenTree Hotel Phoenix West is within a 10-minute drive of popular attractions such as Arizona State Capitol and Footprint Center. This 3-star hotel welcomes guests with 144 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is available for a fee.
All of GreenTree Hotel Phoenix West's 144 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are other standard amenities.
Guests staying at GreenTree Hotel Phoenix West enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
Great
The staff were super kind
Property is dated but well maintained
hotel property is pretty good Bathroom are below par and so is the housekeeping had to call the housekeepers 4 times for a service ultimately it was provided by the front office lady but the hotel can an excuse and blame it on the COVID. The bathrooms need really a good upgrade so do the carpets. ALSO the noise from the next door guest can be heard Bathroom exhaust fan makes such a big noise that you cant sleep Restaurant breakfast is really good and is done well
Thank you for letting me know what happened and your experience. I will definitely look into this and sorry for any issues you may have encountered.
Hotel was very clean and nice. The only thing would be to offer free breakfast with stay.
Thank you for taking your time to respond and for staying with us. We appreciate your feedback.
Thank you for taking the time to respond. We appreciate your feedback.
Thank you for taking the time to share your Your commendations are greatly appreciated! I Please if needed anything for your next visit contact the hotel . You have a great day.
Thank you for taking the time to tell us about your recent experience. Please come back and visit us the next time you are in town
Found dirty wash rag underneath bed upon room entry. Other than that, hotel and staff was great!
Dear Anon, Thank you for taking the time to tell us about your recent trip to the Holiday Inn Phoenix-West. I will definitely be bringing your feedback to the attention of our rooms inspector to prevent it from happening in the future. I am glad to hear that the rest of your stay was great. I hope you will come back and visit us again the next time you are in the area.
Thank you for staying with us and hope to see you again on your return trip to Phoenix.