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  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining
  • Spa

Recent guest reviews

Good beach! The hotel is in good condition and very nice. My only comment is the guests should not pay the beach chairs.

We checked in around 11pm and had no air conditioning. Called the front desk and was told that no one from reservations was on the premises to relocate us. I asked to speak to a manager and the front desk told me that he was at home asleep and could only call him if it were an emergency. I informed her that I have a 2 month old baby and insisted on a new room. She finally agreed to call the manager and he asked if they could bring us box fans for the night. Finally at 1am we received a new room. Very disappointed for the price we paid.

WE SPENT A WEEK HERE SEEKING SHELTER FROM HURRICANE IRMA. THE ROOM WAS GREAT. BUT BEWARE OF EXTRA CHARGES. FOR EXAMPLE, $153 NONREFUNDABLE RESORT FEE, ANOTHER $200 DEPOSIT FOR INCIDENTALS THAT YOU MAY OR MAY NOT GET BACK AND EVEN THOUGH I BOOKED THROUGH ORBITZ MY WHOLE STAY, THEY STILL CHARGED ME AN EXTRA $454 DOLLARS WHICH I HAD TO DISPUTE. I TALKED TO MANAGER AND I NEVER HEARD BACK. WE USED THE FITNESS ROOM AND TRY TO USE THEIR SAUNA, BUT THERE WERE NO TOWELS TO BE FOUND. FOR A LUXURY TYPE RESORT YOU WOULD EXPECT BETTER.

Besides not having a parking spot everything else was great

Had a great quick getaway Quiet stay on the beach.

Our apartment was very dirty. Our feet were pitch black right after our arrival. The grooms were worn out, hair from the prior poeople still stuck to it. Our bed's mattrece was completely worn out, after my first night my back was hurting. The oven was extremely filthy, so we decided not to make the pizza we had. Overall the apartment had seen better days, needs a renovation! The tideness was really the main complaint. Otherwise the resort is very close to the beach with nice white sand. We also had a spectacular view to the sea. The fitness center is very well equipped and very well done. The swimming pool coul be much bigger. It is fairly small for so many apartments, even though each of the five towers also has its own (small) pool.

We booked a three bedroom condo for the last week of March. We were in Tower III and it was perfect. The view was amazing. Our children and grandchildren were with us and the vacation was truly enjoyable. The beach was a short walk, the pool outside the building was perfect for our young grandchildren. We also went to the beach and the staff was amazing. They were very attentive and extremely nice. I had stayed at Portofino for girls weekends before but this was the first family vacation and everyone loved it. We are already planning our next stay. I would highly recommend this location to anyone looking for a family friendly beach vacation.

GREAT PLACE TO STAY WE LOVED IT. ENJOYED THE MOST PEACEFUL COMFORTABLE 11 NIGHT STAY. WE WOULD COME BACK AGAIN.

Full kitchen with everything you need. Beautiful ocean view in living room and every bedroom. The only thing is that the beds are not enough for 6 people, because we prefer to have our own bed, so twin bed will be better for us instead of queen.

We stayed in resort the whole week. It was absolutely a wonderful vacation! This resort's location was a bit secluded which I loved . Always had something to do if we chose. They have a great staff , always friendly and welcoming. Couldn't have turned out better !!

This was my first time staying with Portofino, and I had no idea how luxurious the rooms would be; I was speechless when I walked through those double doors. I booked a 3 bedroom 3.5 bath condo for a little family reunion that included my dad, my uncle, my sister, my cousin, my husband and myself. We all slept comfortably, and the rooms were nice and spaced out; it never felt crowded in this condo. The fully equipped kitchen with a grill on the patio was a plus for us! We are a family that enjoys cooking and baking goods. Also, the washer and dryer came in handy after we went swimming in their indoor pool. The fitness center was very nice and clean, but unfortunately we were having too much fun to even think about working out. Anytime we had questions or needed anything, we would call the front desk. The staff was very friendly and helpful. My family really enjoyed their stay here, and had no complaints. Overall, I was extremely pleased with my stay at the Portofino and will definitely come back in the future.

Portofino Drive Pensacola Beach FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Portofino Island Resort places you 7.4 mi (11.9 km) from Woodland Park and 11.3 mi (18.2 km) from Veterans Memorial Park. This 720-room, 4-star condo building welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are multiple options for onsite dining with 3 restaurants, including Coastal, which specializes in American cuisine and serves breakfast, brunch, lunch, and dinner, and Al Fresco with pleasing pool views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee weekends from 7:00 AM to noon.


Rooms

Each condo is individually decorated and features a kitchen and a balcony, and there's space to spread out with 2 bedrooms and a sitting area. A TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a ceiling fan.


Property features

Guests of Portofino Island Resort have access to a full-service spa, 8 outdoor pools, and an indoor pool. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this beach condo building include a health club, a spa tub, and a sauna.

Room options

Deluxe 2 Bedrooms 2.5 Bath Condo, Waterview, Beach Chairs Included

King 1 | King 1 | Sleeps 7

Deluxe 3 Bedrooms 3.5 Bath Condo, Waterview, Beach Chairs Included

King 1 | Queen 1 | Sleeps 8

Guest reviews for Portofino Island Resort

Everyone (10) Family (1)
5
Everyone

Good beach! The hotel is in good condition and very nice. My only comment is the guests should not pay the beach chairs.

By on Sep 17, 2018

Review comment responded on Sep 18, 2018

Beach chairs should have been included in your stay? You should have received 2 chairs and 1 umbrella, daily. Please let me know if otherwise.

1

horrible staff. no air conditioning

Everyone

We checked in around 11pm and had no air conditioning. Called the front desk and was told that no one from reservations was on the premises to relocate us. I asked to speak to a manager and the front desk told me that he was at home asleep and could only call him if it were an emergency. I informed her that I have a 2 month old baby and insisted on a new room. She finally agreed to call the manager and he asked if they could bring us box fans for the night. Finally at 1am we received a new room. Very disappointed for the price we paid.

By on Oct 2, 2017

Review comment responded on Oct 4, 2017

Thank you for choosing to be our guest recently and for providing your feedback. I do greatly apologize for the inconvenience during your stay as this is not the type of service we pride ourselves on. I can assure you these issues will be addressed to ensure we do not repeat in the future. Our maintenance team is working diligently to fix the AC issue. I hope that after your conversation with the manager, you were able to enjoy your vacation to the fullest. We hope to see you in the future!

3

great room but beware of extra charges!

Everyone

WE SPENT A WEEK HERE SEEKING SHELTER FROM HURRICANE IRMA. THE ROOM WAS GREAT. BUT BEWARE OF EXTRA CHARGES. FOR EXAMPLE, $153 NONREFUNDABLE RESORT FEE, ANOTHER $200 DEPOSIT FOR INCIDENTALS THAT YOU MAY OR MAY NOT GET BACK AND EVEN THOUGH I BOOKED THROUGH ORBITZ MY WHOLE STAY, THEY STILL CHARGED ME AN EXTRA $454 DOLLARS WHICH I HAD TO DISPUTE. I TALKED TO MANAGER AND I NEVER HEARD BACK. WE USED THE FITNESS ROOM AND TRY TO USE THEIR SAUNA, BUT THERE WERE NO TOWELS TO BE FOUND. FOR A LUXURY TYPE RESORT YOU WOULD EXPECT BETTER.

By , from MIAMI on Sep 18, 2017

Review comment responded on Oct 4, 2017

Thank you for choosing to be our guest and for providing us with your feedback. We are always looking to grow to enhance the experience for our guests. We are pleased we could provide assistance in your time of need and we do apologize that you were inconvenienced during your stay. In regards to our pre-authorization for your stay, it is added for your convenience to enjoy all of our wonderful amenities we have to offer. We do return what amount you do not use during your stay. I hope you choose to be our guest in the future and enjoy our piece of paradise at Portofino.

5

family vacation

Everyone

Besides not having a parking spot everything else was great

By on Sep 6, 2017

4

the view

Everyone

Had a great quick getaway Quiet stay on the beach.

By , from Louisiana on Aug 11, 2017

3

has seen better days

Everyone

Our apartment was very dirty. Our feet were pitch black right after our arrival. The grooms were worn out, hair from the prior poeople still stuck to it. Our bed's mattrece was completely worn out, after my first night my back was hurting. The oven was extremely filthy, so we decided not to make the pizza we had. Overall the apartment had seen better days, needs a renovation! The tideness was really the main complaint. Otherwise the resort is very close to the beach with nice white sand. We also had a spectacular view to the sea. The fitness center is very well equipped and very well done. The swimming pool coul be much bigger. It is fairly small for so many apartments, even though each of the five towers also has its own (small) pool.

By on Aug 7, 2017

5

perfect vacation.

Families

We booked a three bedroom condo for the last week of March. We were in Tower III and it was perfect. The view was amazing. Our children and grandchildren were with us and the vacation was truly enjoyable. The beach was a short walk, the pool outside the building was perfect for our young grandchildren. We also went to the beach and the staff was amazing. They were very attentive and extremely nice. I had stayed at Portofino for girls weekends before but this was the first family vacation and everyone loved it. We are already planning our next stay. I would highly recommend this location to anyone looking for a family friendly beach vacation.

By , from Illinois on May 15, 2017

5
Everyone

GREAT PLACE TO STAY WE LOVED IT. ENJOYED THE MOST PEACEFUL COMFORTABLE 11 NIGHT STAY. WE WOULD COME BACK AGAIN.

By on May 11, 2017

Review comment responded on May 13, 2017

We are certainly hopeful to have you as guests again! thank you for choosing to be our guest.

5
Everyone

Full kitchen with everything you need. Beautiful ocean view in living room and every bedroom. The only thing is that the beds are not enough for 6 people, because we prefer to have our own bed, so twin bed will be better for us instead of queen.

By on Mar 18, 2017

5

paradise

Everyone

We stayed in resort the whole week. It was absolutely a wonderful vacation! This resort's location was a bit secluded which I loved . Always had something to do if we chose. They have a great staff , always friendly and welcoming. Couldn't have turned out better !!

By on Mar 12, 2017

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