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Crystal Palace Luxury Hotel

5.0 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Crystal Palace Luxury Hotel

Exterior
Family Room | In-room safe, desk, blackout drapes, soundproofing
2 restaurants, breakfast, lunch, dinner served; Thai cuisine
Exterior
2 outdoor pools, a rooftop pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included
  • Breakfast available

Explore the area

View in a map
284/68 Moo 5 Pattaya - Naklua Rd., Banglamung, Naklua, Pattaya, Chonburi, 20150
  • Place, Naklua Bay
    ‪10 min walk‬
  • Place, Sanctuary of Truth
    ‪19 min walk‬
  • Place, Wong Amat Beach
    ‪2 min drive‬
  • Airport, Utapao (UTP-Utapao Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, soundproofing

Superior Room

7.0 out of 10
Good
(4 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Room

Luxury Room | In-room safe, desk, blackout drapes, soundproofing

Luxury Room

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room

Family Room | In-room safe, desk, blackout drapes, soundproofing

Family Room

  • 753 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, soundproofing

Suite

  • 969 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Luxury

Deluxe Luxury | In-room safe, desk, blackout drapes, soundproofing

Deluxe Luxury

  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Room With Jacuzzi

In-room safe, desk, blackout drapes, soundproofing

Luxury Room With Jacuzzi

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Crystal Suite

In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, blackout drapes, soundproofing

Superior Room

  • Sleeps 2

View all photos for Deluxe Luxury Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Luxury Room

  • Sleeps 2

View all photos for Family Room

In-room safe, desk, blackout drapes, soundproofing

Family Room

  • Sleeps 2

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Exterior

The base central Pattaya

Central Pattaya
  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
The base central Pattaya

About the neighborhood

Pattaya

Located in North Pattaya, Crystal Palace Luxury Hotel is within 2 miles (3 km) of popular attractions such as Pattaya Beach and Pattaya Beach Road. This 390-room, 5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.

What's nearby

  • Naklua Bay - 10 min walk - 0.6 miles
  • Sanctuary of Truth - 19 min walk - 1.0 mile
  • Wong Amat Beach - 2 min drive - 1.0 mile
  • Terminal 21 Pattaya - 4 min drive - 1.5 miles
  • Pattaya Beach - 4 min drive - 1.7 miles

Getting around

  • Pattaya Station - 13 min drive
  • Utapao (UTP-Utapao Intl.) - 46 min drive

Restaurants

  • ‪Crystal Restaurant Pattaya - ‬1 min walk
  • ‪Coffee Boy Brand - ‬3 min walk
  • ‪ร้านก๋วยเตี๋ยว กระต่ายทอง Golden Rabbit - ‬4 min walk
  • ‪Somporn Thai Food - ‬4 min walk
  • ‪Pen Restaurant ร้านอาหารเจ๊เพ็ญ - ‬6 min walk

About this property

Crystal Palace Luxury Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
At Crystal Palace Luxury Hotel, guests enjoy 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and conference space.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, electric kettles, and safes. Change of towels is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: THB 300 to 800 for adults and THB 250 to 600 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of THB 2,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Outhayan Pleangkao

Things to do

  • 2 outdoor pools
  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Designer stores
  • Gym
  • Rooftop pool
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Massage
  • Treatment room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • 5 buildings
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for THB 500.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 300 to 800 for adults, and THB 250 to 600 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 500.0 per night
  • Hosted evening meal: THB 2000

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Crystal Palace Hotel Pattaya
Crystal Palace Pattaya

Frequently asked questions

Is a free cancellation option available at Crystal Palace Luxury Hotel?

Crystal Palace Luxury Hotel provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Crystal Palace Luxury Hotel?

This hotel is situated in North Pattaya within a short 13-minute walk of Naklua Bay and also 20 minutes on foot from Sanctuary of Truth. You'll also find Pattaya Beach and Walking Street within a short drive.

Is parking available on site at Crystal Palace Luxury Hotel?

Yes, secured self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Is a spa located at Crystal Palace Luxury Hotel?

Crystal Spa is the hotel's full-service spa and services include massages.

Does Crystal Palace Luxury Hotel have a casino at the property?

No, Crystal Palace Luxury Hotel doesn't have a casino.

Is there an indoor pool at Crystal Palace Luxury Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Crystal Palace Luxury Hotel good for couples?

There are many amenities for couples at this hotel, including 2 outdoor pools and 2 poolside bars plus some guestrooms feature fireplaces.

Does Crystal Palace Luxury Hotel have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Crystal Palace Luxury Hotel have a restaurant that serves breakfast?

Yes, Crystal Palace Luxury Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Crystal Palace Luxury Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Crystal Palace Luxury Hotel.

Does Crystal Palace Luxury Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Crystal Palace Luxury Hotel?

The closest major airport to Crystal Palace Luxury Hotel is Utapao (UTP-Utapao Intl.), which is 29.7 mi away (46 minutes by car).

Are there rooms with balconies at Crystal Palace Luxury Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy pool or city views.

Crystal Palace Luxury Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 45 reviews
Rating 8 - Good. 13 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 5 out of 45 reviews
Rating 2 - Terrible. 5 out of 45 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A really well managed hotel with attentive & courteous staff. Breakfast buffet had a wide selection of foods & was amazing value. The ground floor swimming pool was very clean & well maintained & was very popular with guests. Enjoyed our stay at this hotel. Exceptional value. Also for getting into Pattaya the songtaew (10THB Baht Bus) stopped on the main road in front of the hotel. Terrific.
Stayed 7 nights in Apr 2025

10/10 Excellent

headlights**

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Terho

Sänky aivan erinomainen. Minulle sijainti hieman liian sivussa. Ei marketteja eikä ravintolapaikkoja kuin yksi läheisellä kadulla. 7/11 kauppoja muutama ja siinä kaikki. Jos haluaa olla rauhassa kaikista, sopii hyvin. En lapsiperheille suosittele tai lapset saa hepulin.Alue kuin kuollutta kehitysaluetta; ei mitään elämää!! Jomtien alueella on sentään elämää!! Jos tilaa Boltin taksin, niin pääsee Jomtien alueelle n 120 Bathia ja kadunvarresta riksakyydillä 20 Bathia .
Stayed 2 nights in Jan 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Sreejith

Disliked: Cleanliness, staff & service, property conditions & facilities
Diring check in they infored the room is not available in the Chrystal palace luxury hotel and they provided room is Cyrstal palace std hotel And service was very bad Cleanliness inside room was also worst Bed sheet and pillow covers are very old even we have dought that is washed or not Some what we managed by using our stuff Bath room also found very dirty ... As they not provide the room as per my booking, we need to request refund .
Stayed 1 night in Mar 2024

4/10 Poor

HIDETO

Traveled with group
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 4 nights in Apr 2023

8/10 Good

Charudatt

Stayed 1 night in Apr 2023

10/10 Excellent

Carl-Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Feb 2023

8/10 Good

BENZ

Stayed 1 night in Feb 2023

10/10 Excellent

Peter

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Tom, Bangkok

Disliked: Property conditions & facilities, room comfort

loudsy tourist

loudsy tourist guest when comming the room. Room not protect voice from outside, you can herd loud voice from outside.
Stayed 2 nights in Mar 2018

6/10 Okay

John, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Nothing close to warrant price

From the outside it looks great and initially you are well received. However, shortly after entering my room and doing a customary look around (which includes a look under the bed). I noticed that most things are just swept under the bed. Any other request for the room including and extra pillow came with a considerable charge.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel about 15 minutes to the beach

Everything in this hotel was excellent apart from some of the hotel rude staff. This was my 4th stay and I would definitely recommend it to anyone

6/10 Okay

Abu Bakarr, London

Liked: Cleanliness
Disliked: Staff & service, room comfort

poor wifi

The hotel is good families not for business trip. The wifi is very poor. If you intend to be on a working holiday and you rely on Internet connection. This hotel is not for you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new clean

Rooms were good,staff helpful, manager made us feel unwelcome due to the way she was overseeing everything.

8/10 Good

Tap, United States

Liked: Cleanliness, property conditions & facilities, room comfort

Ok area good place for the family

Good environment very nice pool in Naklua out of the way of the busy pattaya area but close enough if you choose to venture that area . Close to Santuary of Truth , mini siam and one the best hospitals in Thailand .TV has a channel in almost every language

4/10 Poor

Erik Mario Marcel

Disliked: Staff & service

Why I cannot reccomend this bad service hotel...

If you need internet don't choose this hotel everybody has login problems! We booked twin bed received single beds. Not helpful to change room although we are Expedia gold member they upgraded next day and we had to pay upgrade fee! We had to leave the room 12 o clock ant they let us wait 2 hours in he lobby before we could access the upgraded room. Terrible service!
Stayed 3 nights in Feb 2025

2/10 Terrible

Miluse

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2023

8/10 Good

Walter

Stayed 1 night in Feb 2023

2/10 Terrible

SILAPORN

Traveled with family
Disliked: Cleanliness
ห้องฝุ่นเยอะ พื้นเหนียว ไม่มีสลิปเปอร์ ใต้ผ้าห่มมีเศษทราย ดิน ห้องอาบน้ำไม่มีที่กั้นน้ำออก อาหารไม่ร้อน
Stayed 1 night in Jan 2023