Beautiful location and view - close to everything. Excellent food.
We picked the Sofitel bc of the name/brand and were very disappointed. Let’s start with the good: we were traveling with our four-year-old and they set up a cot for us in advance of our arrival which was lovely. And, they have Hermès bath products. The room was clean enough (it’s an old hotel), but there were dirty glasses and napkins outside our door when we arrived. The glasses were still there the next morning when we left at 11:00, which isn’t really a big deal, but our bath towels were not clean. We found a booger on a wash cloth, and as my husband dried himself after the shower his towel distinctly smelled like urine. Gross and gross. Our coffee machine was broken (in fairness they tried to bring us a new one, but we were rushing to leave). The hotel is under construction, which we knew because I had read reviews mentioning it, and the workers accidentally set off the fire alarm at 7:30 AM. Clearly not the hotel’s fault, but given everything else we experienced it was the last straw. Upon check out when I mentioned our issues staff offered to pay for my $15 vodka and soda from the night before. I suggested maybe they could buy us breakfast, and they said they would come the drink OR breakfast. Didn’t seem like Sofitel service to me.
Staff great; hotel in awkward spot- no one could find it - hard to get to - warning it is in la Defense area which is away from the attractions
Staff was unbelievably friendly and went out of their was to please us. Four Seasons Service WOW Factor. Hotel is in business district, walking distance to mall, shops. Metro is right outside hotel, can take you Anywhere in or out of Paris. Close to Arch of Triumph and Eiffel Tower. Definitely take Metro everywhere, two, 3 day passes for $49 will save you $30-$40 Euros for one taxi. Plus Taxis will rip you off every chance they get. My advice, take Ubers to and from Airport, they are awesome and will save you $30-$40 Euros one way. Use Credit Cards for Everything, every Taxi, shop, and restaurant takes them, make sure you notify your Credit Card , bank, debit companies that you'll be out of country and dates. We used no Cash at all. Paris people are Friendly and will help you if they understand you. My advice which helped a lot, download a English to French App on your Smart Phone. Wifi is almost free everywhere in Paris, download "What's" App, all is free on this app. Do not use data, it will cost you a fortune, we used $100 the first day, keep your data off, use wifi and What's app and you'll be fine. Awesome Experience, your hotel can book you tours anywhere. Don't call a Taxi from the hotel, they charge you from where they are to get you. If you get in the Taxi and it reads $6 + Eiros, tell the driver you're to take it off before you leave, or take another taxi. Hotel doesn't have a pool or spa, that was the only downside. Other than that the hotel was a comfort dream
Fantastic .workers were very polite they met all are needs .french was good .room service never took long
A real 5 stars hotel in Paris. Fantastic Staff !!! just you try it!!
This hotel is located in a business district, so if you are looking for "Paris ambiance" you won'tfind much of it here. The Metro is a short 5 minute walk and you can be in the heart of Paris in 20 minutes or less. The stafff was courteous and responsive ... Couldn't ask for more.
Great staff -very helpful, kind, and excellent English! Outstanding room, particularly the cushy bed and really enjoyed TV feed into bathroom. Great location - very close to metro line; within 400 yards of a great mall. Clean and safe area. Took late night walks - well lit.
Nice hotel, larger rooms than most in Paris. Modern bath rooms. Super service.
Not good
We ordered room service. The price charged was higher than that on the room service menu. Additionally, we were charged for a substitution that THEY requested: they were out of mashed potatoes, so they suggested rice as a substitute; they proceeded to charge for the rice.
NEST Paris La Defense - MGallery (Ex Sofitel) places you within a mile (2 km) of popular attractions like Paris La Défense Arena and Bois de Boulogne. This 151-room, 5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Continental breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 151 soundproofed rooms provide iPod docks, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, free bottled water, and safes are other standard amenities. Bathrooms are shared.
Guests of NEST Paris La Defense - MGallery (Ex Sofitel) enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 249 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a library, express check-in, and express check-out.
Beautiful location and view - close to everything. Excellent food.
We picked the Sofitel bc of the name/brand and were very disappointed. Let’s start with the good: we were traveling with our four-year-old and they set up a cot for us in advance of our arrival which was lovely. And, they have Hermès bath products. The room was clean enough (it’s an old hotel), but there were dirty glasses and napkins outside our door when we arrived. The glasses were still there the next morning when we left at 11:00, which isn’t really a big deal, but our bath towels were not clean. We found a booger on a wash cloth, and as my husband dried himself after the shower his towel distinctly smelled like urine. Gross and gross. Our coffee machine was broken (in fairness they tried to bring us a new one, but we were rushing to leave). The hotel is under construction, which we knew because I had read reviews mentioning it, and the workers accidentally set off the fire alarm at 7:30 AM. Clearly not the hotel’s fault, but given everything else we experienced it was the last straw. Upon check out when I mentioned our issues staff offered to pay for my $15 vodka and soda from the night before. I suggested maybe they could buy us breakfast, and they said they would come the drink OR breakfast. Didn’t seem like Sofitel service to me.
Dear Ms. Muniot, Thank you for taking the time to share more about your experience with us. I regret to read your disappointment. Our General Manager has contacted you directly by email. Sincerely Camille Durepois Guest Relations & Quality Manager
Staff great; hotel in awkward spot- no one could find it - hard to get to - warning it is in la Defense area which is away from the attractions
Dear Guest, Thank you for your review. We are pleased to read your warm comments about our team. See you another time in La Défense! Sincerely Camille Durepois Guest Relations & Quality Manager
Staff was unbelievably friendly and went out of their was to please us. Four Seasons Service WOW Factor. Hotel is in business district, walking distance to mall, shops. Metro is right outside hotel, can take you Anywhere in or out of Paris. Close to Arch of Triumph and Eiffel Tower. Definitely take Metro everywhere, two, 3 day passes for $49 will save you $30-$40 Euros for one taxi. Plus Taxis will rip you off every chance they get. My advice, take Ubers to and from Airport, they are awesome and will save you $30-$40 Euros one way. Use Credit Cards for Everything, every Taxi, shop, and restaurant takes them, make sure you notify your Credit Card , bank, debit companies that you'll be out of country and dates. We used no Cash at all. Paris people are Friendly and will help you if they understand you. My advice which helped a lot, download a English to French App on your Smart Phone. Wifi is almost free everywhere in Paris, download "What's" App, all is free on this app. Do not use data, it will cost you a fortune, we used $100 the first day, keep your data off, use wifi and What's app and you'll be fine. Awesome Experience, your hotel can book you tours anywhere. Don't call a Taxi from the hotel, they charge you from where they are to get you. If you get in the Taxi and it reads $6 + Eiros, tell the driver you're to take it off before you leave, or take another taxi. Hotel doesn't have a pool or spa, that was the only downside. Other than that the hotel was a comfort dream
Dear Madam and Mister Souris, Thank you very much for taking the time to review your experience at Sofitel Paris La Défense. It is a real pleasure to read your thorough and excellent feedbacks. I am happy to read you experience was satisfactory, and that the service our ambassadors provided exceeded your expectations. Thank you also for the tips you shared regarding Paris! I'm sure they will help future tourists to enjoy Paris. I stay available for any requests you may have, and hope to be able to welcome you again in a near future. Sincerely, Evan Vonkorad Guest Relations Manager
Fantastic .workers were very polite they met all are needs .french was good .room service never took long
A real 5 stars hotel in Paris. Fantastic Staff !!! just you try it!!
This hotel is located in a business district, so if you are looking for "Paris ambiance" you won'tfind much of it here. The Metro is a short 5 minute walk and you can be in the heart of Paris in 20 minutes or less. The stafff was courteous and responsive ... Couldn't ask for more.
Great staff -very helpful, kind, and excellent English! Outstanding room, particularly the cushy bed and really enjoyed TV feed into bathroom. Great location - very close to metro line; within 400 yards of a great mall. Clean and safe area. Took late night walks - well lit.
Nice hotel, larger rooms than most in Paris. Modern bath rooms. Super service.
Not good
Dear Guest, Thank you very much for your kind comment, I am pleased to share your feedbacks to our team. I hope we will have the pleasure to welcome you soon! Sincerely, Floriane Hurtebize, Guest Relations & Quality Manager