8/10 Good
Nicole
Traveled with family
Sep 3, 2025
Overall, Novotel was a good hotel. The staff were excellent – professional, welcoming, and attentive. The check-in and check-out process was seamless, and the location was very convenient, especially with easy access to public transportation.
That said, the cleanliness of the rooms needs improvement. The bathroom showers had visible black mold, which suggests an underlying issue that hasn’t been addressed for some time. Additionally, the carpets in the rooms were dirty. While carpet can add comfort, I don’t think it’s practical in high-traffic hotel areas since it becomes dirty quickly and is difficult to maintain.
If the hotel can address these cleanliness concerns, it would significantly elevate the overall guest experience.
Nicole
Stayed 5 nights in Aug 2025

































