Hôtel Viator1.0 out of 5.0
Recent guest reviews
Unfortunately I only read the reviews a couple of days before going to this hotel and was shocked. We went there expecting the worst and prepared to leave, however, it was not the worst place around. I would not go back because the bed was very very small, it was not an ensuit and they lost our key at reception a couple of times, however for that price I was not expecting luxury. We hardly spent anytime in the room and only stayed for three nights so it was bearable.
Malgré l'annulation faite à temps et une confirmation d'annulation reçue de la part de Booking, mon compte a été débité et je n'arrive pas à obtenir le remboursement (depuis un mois). Obligée d'envoyer des justificatifs bancaires et toujours pas sure d'être remboursée. I cancelled on time and got a confirmation email from Booking but the hotel charged the full amount as if I didn't show up and I've been trying to get a refund for about one month now. Had to provide bank statements. Still not sure if I get it...
The room was a decent size for two people and offered comfortable bed and a sink with mirror. Although it is not hotel quality it is still very nice for people who are going to spend 90% of their time exploring sights. However there is no air conditioning which meant sleeping uncomfortably at times. Also the walls were very thin which made for loud noises throughout the night. There is wifi and it is not overly expensive however you need to be in the hallway for it to work However it may be further from the centre of Paris there is a great subway connection just around the corner making it easy to get in and out.
small room and unfriendly staff... not favorable experience and breakfast was not good. next time I will pay a little bit more and get more classy hotel. my family was held in the elevator with my kid and the front disk lady stayed on her chair for more than one minute without doing anything,
I was saved just in time, but not without them scabbing $150 to cancel more than three weeks out!!! This place is the pits, don't waste your time unless you want to give a donation to scum! Don't mix this hotel up with the other of the same name in Paris. Should have known when someone steals another's name they have nothing in themselves to offer, not even good gesture! May your money rot with you!! No good can come to such.
Overall hotel location and facilities are good, however toilets was shared and for bath you have to pay extra while in the price of 40 Euro i guess it is costly (i am not sure about Paris prices though). Other then that it was cold in the night and they didn't provide blankets instead it was bedspread kind a thing so second night i have to ask for blanket as well. For internet you have to pay 1 Euro for one hour. some of staff persons can speak English and some not but there are lots of tourist information available on the desk. Apart from that room was clean, good, very near to metro station and few shops and restaurants was also around the hotel.
Hotel advises on booking.com about 24-hours reception. However receptionist said doors will be closed from 2 am to 6 am. So we had to change our plans severely: instead of 4 am we had to leave at 2, otherwise they say doors would be locked and we won't be able to leave. So if you want to catch an early train or plane, opt for another place. For the rest, it's a fairly cheap, low-quality hotel, that's ok if you're spending 1-2 nights in Paris. Wi-fi in unreasonably expensive.
Please trust me. Do not book this hotel. This hotel intentionally (to cause confusion) named itself after another Hotel Viator that is much nicer. In fact, if you look at their icon pics on tripadviser you'll notice they're almost identical. We (my wife and I) booked 3 nights here and paid in advance. We are very modest travelers with very reasonable expectations. This place is really really bad. Bad neighborhood with very high crime in the evening. No showers or toilets in room. Showers are on the 2nd floor only. The hotel smells absolutely terrible, like rotting food and sewage, and the smell is everywhere. The hallways are about 20 inches wide, with no exaggeration. Hallways have no lights. We checked in and tried to stay optimistic. After 20 minutes, I took my wife back downstairs and checked out. I wasted hundreds of dollars on this place. Don't make the same mistake.
This trip to Paris was a nightmare. The hotel was having plumbing problems and instead of a double room with a toilet and a shower! Instead of calling to inform me of this I arrived to a small room and had to share a very small bed with my teenage nephew. I had to use a small toilet in a dark hallway with the rest of the other guests. The whole place was dark and the stairwell was so tiny and it was spiraled and I kept tripping because I could not see. We were only there for one day and a half. I was told that I could have a new room the next day but I had plans the entire day and I could not make it back to change. So I stayed in the small awful room thinking at least I would save some money. NO that did not happen because I still had to pay full price for the small room because they failed to tell me the cost was the same either way. So I will never stay at that fixer upper with dishonest managers.
This place is for the very, very simple traveler. If you have a night or two to stay in Paris and you're budgeting then this could be a place to stay. It's very close to a lot of restaurants and the front desk was always helpful towards us and friendly unlike what some others on here experienced.We walked to the Eifle Tower from our hotel, it was only an hour walk or so and we show lots of great shops and restaurants on the way. The walls are paper thin, you can hear those next to you, across from you, above and below you. They do lock you out by 2 am, you have to ring in to get back in so if you're a night owl you might want to check elsewhere.
Located in 17th Arrondissement, Hôtel Viator is within a mile (2 km) of popular sights such as Moulin Rouge and Parc Monceau. This 29-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk. It's in central Paris and also close to Galeries Lafayette and Arc de Triomphe.
For your convenience, a continental breakfast is served for a fee from 7 AM to 10 AM.
The 29 rooms have safes. Guests can expect to find TVs and stay connected with free WiFi.
Guests of Hôtel Viator have access to free WiFi in public areas. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables.
Reviews from Trip Advisor
8% of guests recommend this hotelTotal of 106 reviews