8/10 Good
udaya
Traveled with family
Sep 26, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed twice here. First time when I checked in on Sep. 15th all good except for one thing. I planned to keep my big luggage here at the hotel because we were traveling to other destinations and come back before final flight to Canada. This was confirmed by staff at check in and many other times. On the day 17th morning when leaving to Lourdes, front office lady refuse to keep the luggage. This disrupted our whole plan and we had to carry the big luggage all the way to Train station and leave it there. Front office lady on that day was not cooperative at all. Finally the manager only gave us directions to left luggage at Montparnasse station. And on our return we had to bring it back all the way for our second time check in on 24th. That was not pleasant at all.
I have to say all the staff was good except for that lady at the desk on 17th morning, she was acting like manager but she was not.
For other travellers I would say this is far from the City and time consuming travelling. It is near Disney Land. Other than that everything is good and nice hotel. Management should keep their staff informed about their policies regarding guest luggage to avoid all this troubles.
udaya
Stayed 2 nights in Sep 2025
