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Grand Hotel Eden

2.5 star property

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Photo gallery for Grand Hotel Eden

Exterior
A hotel room with a dining area, a sofa, a television, and a view of mountains and a lake.
Meeting facility
An indoor swimming pool with a tiled floor, red lounge chairs, and a ceiling with recessed lighting.
Frette Italian sheets, premium bedding, minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Pet friendly

Explore the area

View in a map
RIVA PARADISO,1, LUGANO, LUG, 6900
  • Place, Lake Lugano
    ‪1 min walk‬
  • Place, Via Nassa
    ‪14 min walk‬
  • Place, LAC Lugano Arte e Cultura
    ‪14 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪9 min drive‬

Room options

Superior Single Room, Partial Lake View

  • Partial lake view
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Superior Double or Twin Room, Partial Lake View

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Deluxe Single Room, Lake View

  • Lake view
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Deluxe Double or Twin Room, Lake View

  • Lake view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Deluxe Double or Twin Room, Lake View

  • Lake view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Superior Double or Twin Room, Partial Lake View

  • Partial lake view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Junior Suite, Lake View

  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Deluxe Single Room, Lake View

  • Lake view
  • 323 sq ft
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

Superior Single Room, Partial Lake View

  • Partial lake view
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Junior Suite, Lake View

  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Paradiso

Grand Hotel Eden places you next to Lake Lugano and within a 15-minute walk of Giancarlo and Danna Olgiati Collection. This 115-room hotel welcomes guests with free breakfast and conveniences like a private beach and an outdoor pool.

What's nearby

  • Lake Lugano - 1 min walk - 0.1 miles
  • MASILugano Museum of Art of Italian Switzerland - 13 min walk - 0.7 miles
  • Via Nassa - 14 min walk - 0.8 miles
  • LAC Lugano Arte e Cultura - 14 min walk - 0.8 miles
  • Piazza della Riforma - 19 min walk - 1.0 mile

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 7 min drive
  • Lugano (LUG-Agno) - 14 min drive

Restaurants

  • ‪GourmetBar - ‬4 min walk
  • ‪Ristorante Giardino - ‬3 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪Spaghetti Store - ‬18 min walk
  • ‪Luini6 - ‬13 min walk

About this property

Grand Hotel Eden

Dating back to 1870, Grand Hotel Eden features an indoor pool, an outdoor pool, and a gym. Valet and self parking are available if you're driving, or you can take a free airport shuttle (available on request). The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a sauna, a rooftop terrace, and WiFi in public areas.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer designer toiletries and bidets, and beds are dressed in Frette Italian sheets. Balconies, minibars, and free newspapers are also standard.
A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Similar properties

Bar (on property)
ibis budget Lugano Paradiso
Paradiso
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 795 reviews
$132 nightly
The price is $147
Aug 30 - Aug 31
Total with taxes and fees
ibis budget Lugano Paradiso

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free roundtrip airport shuttle on request
  • Free train station pick-up shuttle
  • Self parking on site (surcharge)
  • Valet parking on site (CHF 25 per night)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Oasis
  • Zattera

Things to do

  • 18-hole adjacent golf course
  • Free bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,444 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Elevator

More

  • 2 buildings
  • 6 floors
  • Built in 1870

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between January 1 and March 6.

Access methods

Staffed front desk

Pets

  • This property welcomes pets
  • Dogs only
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids stay free when using existing bedding
  • Rollaway/extra beds are available for CHF 80 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Valet parking fee: CHF 25 per night
  • Rollaway bed fee: CHF 80 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available on request). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Eden Grand Hotel
Grand Eden
Grand Eden Hotel
Grand Eden Paradiso
Grand Hotel Eden
Grand Hotel Eden Paradiso
Hotel Grand Eden
Grand Hotel Lugano
Grand Hotel Eden LUGANO
Grand Eden LUGANO
Grand Hotel Eden Hotel
Grand Hotel Eden LUGANO
Grand Hotel Eden Hotel LUGANO

Frequently asked questions

Is free cancellation available at Grand Hotel Eden?

Grand Hotel Eden offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Grand Hotel Eden?

This hotel is located in Paradiso, just steps from Lake Lugano. You'll also find LAC Lugano Arte e Cultura and Via Nassa less than a mile away.

Is parking available on site at Grand Hotel Eden?

Yes, valet parking is offered for CHF 25 per night.

Is a spa located at Grand Hotel Eden?

Eden Spa is the hotel's spa and services include sports massages, hot stone massages, detox wraps, and reflexology.

Does Grand Hotel Eden feature a casino on the premises?

No, Grand Hotel Eden doesn't have a casino.

Will I find an indoor pool at Grand Hotel Eden?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is Grand Hotel Eden a good place to stay for couples?

This lakeside hotel offers many amenities for couples, including in-room massages as well as an ocean-view restaurant and an outdoor pool.

Are there hot tubs at Grand Hotel Eden?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel Eden feature a restaurant that includes a breakfast menu?

Yes, Grand Hotel Eden serves free buffet breakfast at Oasis each morning.

Will Grand Hotel Eden allow pets to stay for free?

Although dogs can't stay for free, they are welcome at Grand Hotel Eden.

Are there connecting rooms at Grand Hotel Eden?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Grand Hotel Eden?

The closest major airport to Grand Hotel Eden is Lugano (LUG-Agno), which is 3.5 mi away (14 minutes by car). Another top airport is Milan Malpensa Airport (MXP), which is around 27.6 mi away.

Are there rooms with balconies that I can book at Grand Hotel Eden?

Yes, every guestroom at Grand Hotel Eden comes with a balcony and some offer lake views.

Does Grand Hotel Eden offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel Eden.

Grand Hotel Eden Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 149 reviews
Rating 8 - Good. 63 out of 149 reviews
Rating 6 - Okay. 21 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 5 out of 149 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Raoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bästa läge med hänförande utsikt

Lugano/Paradisos bästa läge med en hänförande utsikt. Smakfull inredning av rummet. Det var dock något år sedan senaste renovering. De tog hand om bilen och parkerade den i säkert garage, så att vi kunde lämna det bagage vi inte behövde i bilen. Vi trivdes mycket bra.
Stayed 1 night in Sep 2017
Verified review

8/10 Good

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Für ein Fünfsternehotel ganz ordentlich

angenehm
Stayed 4 nights in Sep 2017
Verified review

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location on the lake in Lugano

A lovely hotel but great staff and location. good facilities and great view from our bedroom.
Stayed 5 nights in Aug 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near lake lugano

Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future.
Stayed 2 nights in Jul 2017
Verified review

8/10 Good

michael d

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Great view, expensive and won't return...

Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional.
Stayed 2 nights in Jul 2017
Verified review

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Star hotel with rude staff

We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

MESHAL A A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

مستواه متوسط

الموقع ممتاز لكن الغرفة فيها نمل وحشرات ونوع فرش السرير غير جيد وغير مريح ودورة المياه الشور ضعيف، أما الافطار ليس جيد ، وبالتالي السعر لا يستحقه للأسف
Stayed 1 night in Jul 2017
Verified review

2/10 Terrible

Vikash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid..AC non functional

Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup
Stayed 1 night in Jun 2017
Verified review

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

outdated

Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price.
Stayed 2 nights in Jun 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chambre côté lac magnifique

Hôtel très bien situé au bord du lac avec un très joli balcon sur le lac à 15 min de marche du centre Attention demander les chambres côtés lac, les autres chambres ont une vue sur la route!
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

Paras Jain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worat experience of my life!!!!!!!

Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family.
Verified review

6/10 Okay

hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
古くホテル内移動しにくい
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Verified review

6/10 Okay

Daniella

Liked: Cleanliness, staff & service
The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty.
Verified review

8/10 Good

Verified traveler

Kurzurlaub

Kurzurlaub. Unbequeme Betten für zwei Nächte jedoch ok
Verified review

8/10 Good

Tanja

Liked: Cleanliness, staff & service, room comfort

Hotel mit super Lage

Das Hotel ist sehr schön gelegen, das Personal freundlich und zuvorkommend. Eine grosse Enttäuschung war der Spa. An einem Abend wurde im Pool ein Schwimmkurs für Kinder durchgeführt. Von Ruhe und Erholung somit keine Spur. Zudem standen für das gesamte Hotel nur ca. 10 Liegestühle zur Verfügung. Der Hamam ist einfach ein Dampfkabine und die zwei Saunas sind eher klein. Aber was eigentlich fast unvorstellbar ist, ist dass die Sauna mit dem Nacktbereich nicht abgetrennt ist. Jeder der zum Pool geht, oder an der Rezeption wartet, hat freien Blick zur Sauna. Das ist sehr unangenehm, wenn man nackt aus der Sauna kommt.
Verified review

8/10 Good

ibrahim

Liked: Staff & service
Disliked: Cleanliness

جميل وذو اطلالة رائعة للغرف المطلة على البحيرة

جيدة
Verified review

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتازة جدا
Verified review

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities, room comfort

Traumlage und preiswert

Das Hotel tront an der Promenade von Lugano über allem. Die Einrichtung erinnert an malerische Zeiten der 90er-Jahre, vermag aber noch immer zu überzeugen. Frühstück, Sauberkeit etc. alles einwandfrei, Lage wie erwähnt einmalig, wobei man schauen sollte, dass man ein Zimmer im Hauptgebäude mit voller Seesicht erhält. Ein einziger Kritikpunkt: Der Fokus des Hotels liegt auf Gästen aus dem mittleren Osten. Das ist aufgrund des Wachstums dieses Kundensegments verständlich. Allerdings sollte darauf geachtet werden, dass diese Gäste keine pausenlose Besserbehandlung erhalten, nur weil sie anspruchsvoller auftreten. Bspw. bei der Platzwahl beim Frühstück wurden wir im Gegensatz zu arabischen Gästen nicht danach gefragt, ob wir draussen Platz nehmen möchten. Eines dieser Details, die man leider nicht vergisst. Kurz: Unbedingt besuchen, aber schauen, dass man ebenfalls voll zum Zuge kommt. :-)
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel and great location! Food was also very good!
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellently located 5* Lugano hotel

Our 10 night stay at the hotel would have been rated higher if the bed mattress had not been so uncomfortably firm.
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Weit entfernt von einem 5-Sterne-Hotel

1) Kostenloser Shuttle-Service: Der Shuttle-Service vom Flughafen ist vermutlich nur dann verfügbar, wenn man ihn rechtzeitig vorher bucht. Das erfährt man jedoch erst am Flughafen, wenn man im Hotel anruft und nachfragt, ob der Shuttle jetzt kommen könnte. Aber selbst bei einer Buchung von 24h im Voraus, kam mein Shuttle 13 min zu spät. An der Rezeption - die mit dem Fahrer telefoniert haben - hat es immer nur geheißen, der Shuttle wäre in 1 min da. Kundenfreundlich geht anders. 2) Zimmer: Mein Zimmer war zwar sauber, aber ich hatte Ameisen im Bad (6. Stockwerk). Als ich mein Zimmer betreten habe war es durch den strahlenden Sonnenschein extrem aufgeheizt. Eine Klimaanlage gibt es zwar, ist jedoch in der "Heizperiode" (Mai) nicht verfügbar. Offene Balkontüre => Baustellen- und Straßenlärm. 3) Kostenloses Frühstücksbuffet: übersichtlich aber ausreichend, die Säfte kommen aus dem Tetrapack, die frischen Früchte waren trotz Mai geschmacklos und Spiegeleier hätten 10,- CHF Aufpreis gekostet.
Verified review

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket angenäm vistelse - fantastiskt läge på hotellet och möjliggjorde härliga promenader längs strandpromenaden och bilutfärder till outlet Foxtown och Como
Verified review

6/10 Okay

salah

Nice location and nice reception staff

Poor breakfast
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good or biz; good location

All if good = "+" big room ; "+" Nice lake View/ "+ free wifi - and normal speed inyernet; the only problem is "-" the Price - too high ; and very hight rate for parking / i was begining November - low season - the hotel was almist empty - I estimate 30% max occupation

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