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Recent guest reviews

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Very nice room, perfectly clean and quiet. You have all you need in your room. Nice service people. Good breakfast buffet. Located in Paradiso area, very close to lake, 15 minutes walk to Lugano Center, train station Lugano Paradiso (2 minutes to Lugano train station) is a 5 minutes walk away.

I only chose to stay in the Novotel in Lugano as a stopping off place on a long drive between Tuscany and Scotland. However it turned out to be a really super hotel, worthy of a much longer stay. It is situated only a 3 minute walk to the Lake, a ferry terminal and a gelataria. It is a very modern hotel with very attractive modern design and up to date facilities. Our room had a fridge equipped with water and a kettle with the usual choice coffee and a choice of tea bags. I particularly appreciated the high quality creamy body lotion. The TV had a long list of channels including BBC One & Two ITV and Film Four. The WiFi was fast & strong and there were usb charging points as well as plenty of bedside sockets. I am a wheelchair user and the facilities in the bedroom & bathroom were superb. To be honest I don’t like being put on the 5th floor but the lift was large and fast to the reception and dining room floor and to the underground parking. The metal lip into the bedroom was a bit high to get over. For an hotel of this budget, breakfast was superb. There was a wide range of very high quality food, much greater than similar hotels. As well as the usual array of cold meat and cheese, the scrambled egg was delicious as was the crispy bacon. The highlight for me was the dark chocolate & nut torte. I wouldn’t expect something like this for breakfast but I couldn’t resist and it was delicious. The honeycomb made breakfast special. The staff were delightful and very helpful. I would definitely stay here again if in the area and would recommend it.

A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

You cant find staff friendly like this hotel, at reception front reception staff Simon was very friendly and helpful all days , he give me value information about lugano, transportation and shopping. Thank you for my wonderful stay Thank you Simon

Well this was a gem of a find. Off the beaten path so nice and a quiet area. 200m walk (1min) to the 1 or 2 bus stop that takes you within just 5 to 10 min to most places you will want to tour in Lugano including 10 min ride the main central train station. Hotel gives free train and bus pass for local rides. You can take a lovely lake front walk to center of town in 20 min or less. Hotel is modern medium size with all great amenities including an outdoor lovely pool. There is construction going on in the building next door but we heard nothing!!! The building is just wrapped and something is happening. Wouldn’t stop me from going again. The hotel included buffet breakfast and has assorted lovely food!! We ate many nights at domino down the road which offered a great variety of delicious Italian dishes at great prices. There were others nearby too. Verace(spelling?) nearby also. Great and friendly service throughout the entire hotel. Rooms are a nice size with new bathrooms and everything modern and clean. You could eat off the floors anywhere. Very comfortable beds! Did I also mention you are a block away to the San Salvatore mountain/funicular and the paradise train stop. Better view and prettier than Monte bre funicular trip. Can’t say enough nice things about this hotel. Thank you and we hope to return!

Just a short 5 minute maximum walk to the lake shore. From arrival through to departure the staff could not do enough for you. Always very pleasant and welcoming without being overbearing. The whole hotel is spacious and modern, I was fortunate to be given a room upgrade. Rooms extremely comfortable and spotless. Breakfast choice really good with something to suit all tastes, buffet but also hot food to order. Nice swimming pool area with bar. I would highly recommend and wouldn't hesitate to stay here again

I stayed here in a business trip for one week and we held a conference. All services were great. The restaurant had very good food and rooms clean and well maintained. The breakfast was good and the location is quite close to the lake.

Easy to access the territory and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Cold non-alcohol mojito at the reception for the quests. Room is new and spacious. Beds are comfy incl. the ones for kids. Nice bar and outdoor area with swimming pool and eating tables. Slept well. Breakfast – one of the best comparing with other Novotels visited. Hotel staff took 30 CHF deposit for Europe-Swiss electric socket adapter, in ~20 years never happened at any Swiss hotel. However, money returned to the card same moment when unblocked. Will come again.

I chose the hotel because of its good location in Lugano Paradiso. The rooms are nice and modern, much better than at many Novotels I've stayed at before. Breakfast is great with a good variety. There is also a pool but there are not enough sunbeds (around 16 only) and not much sun as there are high building around the pool area. Better to go to a nearby lido and enjoy the lake if you are looking for a tan. Parking is convenient and staff very friendly.

Viale San Salvatore 11 Paradiso TI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Novotel Lugano Paradiso places you within a leisurely stroll of Museum of Modern Art and Giancarlo and Danna Olgiati Collection. This 96-room, 4-star hotel welcomes guests with free breakfast, free in-room WiFi, and a fitness center.


Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sitting area, a coffee maker, and free bottled water.

Property features

At Novotel Lugano Paradiso, guests have access to a fitness center, free WiFi in public areas, and conference space. Self parking is available for CHF 20 per night. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.

Room options

Superior Room

Queen 1 | Sleeps 4

Executive Room

Queen 1 | Sleeps 3


King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 751 reviews

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