Novotel Lugano Paradiso

4.5 star property
Luxury hotel with a fitness center and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Novotel Lugano Paradiso

Relax by the pool surrounded by lounge chairs and umbrellas.
Enjoy a sophisticated dining experience with a beautifully set table, wine display, and lush greenery.
Welcome to our reception area, featuring a sleek reception desk, digital screens, and comfortable seating.
Welcome to Novotel, where a sleek and contemporary design greets you at the entrance.
Relax in a spacious room with a large bed and sliding door to a bathroom featuring a glass shower enclosure.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Pool
  • Room service

Explore the area

Map
Viale San Salvatore 11, Paradiso, TI, 6900
  • LAC Lugano Arte e Cultura
    ‪14 min walk‬
  • Via Nassa
    ‪14 min walk‬
  • Lake Lugano
    ‪4 min drive‬
  • Lugano (LUG-Agno)
    ‪5 min drive‬

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Room options

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

Executive Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 1 Double Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 268 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

About the neighborhood

Paradiso

Novotel Lugano Paradiso places you within a 15-minute stroll of popular sights such as LAC Lugano Arte e Cultura and Via Nassa. This 96-room, 4.5-star hotel has a restaurant, free in-room WiFi, and a gym.

What's nearby

  • LAC Lugano Arte e Cultura - 14 min walk - 0.8 miles
  • Via Nassa - 14 min walk - 0.8 miles
  • Palazzo dei Congressi - 3 min drive - 1.3 miles
  • Lungolago - 3 min drive - 1.6 miles
  • Lake Lugano - 4 min drive - 2.4 miles

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 6 min drive
  • Lugano (LUG-Agno) - 16 min drive

Restaurants

  • ‪I Due Sud - ‬5 min walk
  • ‪OK-Bar - ‬8 min walk
  • ‪Ristorante Pizzeria Tivoli - ‬3 min walk
  • ‪Ristorante Beirut - ‬2 min walk
  • ‪La Piazzetta - ‬6 min walk

About this property

Novotel Lugano Paradiso

Luxury hotel with a fitness center and a seasonal outdoor pool
At Novotel Lugano Paradiso, guests enjoy a children's pool, a gym, and free WiFi in public areas. Self parking is offered for CHF 23 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a business center, and a seasonal outdoor pool.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Sofa beds, sitting areas, and coffee makers are other standard amenities. Housekeeping is available on request.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (CHF 23 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Foosball table
  • Games
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Table tennis

Family friendly

  • Children's pool
  • High chair
  • In-room sofa bed
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: CHF 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 30 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night
  • Destination fee: CHF 1.70 per person, per night. This fee does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: CHF 23 per night (in/out privileges)
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 24 to September 30.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hotel Lugano Paradiso
Novotel Lugano Paradiso
Novotel Paradiso Lugano
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Paradiso
Novotel Lugano Paradiso Hotel Paradiso

Frequently asked questions

Is free cancellation available at Novotel Lugano Paradiso?

Novotel Lugano Paradiso offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What can I see close to Novotel Lugano Paradiso?

This hotel is located in Paradiso, a short 13-minute walk from LAC Lugano Arte e Cultura and also 15 minutes on foot from Via Nassa. You'll also find Chiesa di Santa Maria degli Angioli and MASILugano Museum of Art of Italian Switzerland less than a mile away.

Will I be able to park at Novotel Lugano Paradiso?

Yes, parking is offered for CHF 23 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Novotel Lugano Paradiso feature a casino?

No, Novotel Lugano Paradiso doesn't have a casino.

Is there an indoor pool at Novotel Lugano Paradiso?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 8:00 PM and the seasonal pool will be open from May 24 until September 30.

What will couples enjoy most about a stay at Novotel Lugano Paradiso?

There are plenty of amenities for couples at this hotel, including a poolside bar, a restaurant, and proposal/romance packages.

Does Novotel Lugano Paradiso have a hot tub?

No, there isn't a spa tub at this hotel.

Does Novotel Lugano Paradiso have a restaurant that serves breakfast?

Yes, Novotel Lugano Paradiso serves breakfast each morning for a surcharge from its restaurant.

Does Novotel Lugano Paradiso allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel Lugano Paradiso for a fee of CHF 30 per pet, per night. The property also provides food and water bowls.

Does Novotel Lugano Paradiso have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Novotel Lugano Paradiso?

The closest major airport to Novotel Lugano Paradiso is Lugano (LUG-Agno), which is 3.4 mi away (16 minutes by car). Another top airport is Milan Malpensa Airport (MXP), which is around 27.5 mi away.

Are there rooms with balconies that I can book at Novotel Lugano Paradiso?

No, you won't find guestrooms with balconies at Novotel Lugano Paradiso.

Novotel Lugano Paradiso Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 596 reviews
Rating 8 - Good. 215 out of 596 reviews
Rating 6 - Okay. 40 out of 596 reviews
Rating 4 - Poor. 9 out of 596 reviews
Rating 2 - Terrible. 13 out of 596 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yaroslava

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

ATUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Nice hotel close to the Paradiso station from where we took trains to Italy for the day Neat clean rooms , Breakfast spread was good all 4 days, but no variations to the menu Helpful staff & receptionist
Stayed 3 nights in Sep 2024

10/10 Excellent

ABDULAZIZ

Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alessandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Great food and great hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

Alessandro

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and restaurant. But breakfast options need improvement. That is the only note. The rest is absolutely perfect!
Stayed 1 night in Jun 2024

8/10 Good

Youssef

Stayed 2 nights in Jun 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Javier, Ames

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, would stay again for sure
Stayed 1 night in Jun 2024

10/10 Excellent

Corinne

Traveled with family
Everything was top. Very polite staff and big room for me an my two kids (12&14)
Stayed 1 night in Apr 2024

10/10 Excellent

NEIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Modern rooms and easy acess
Stayed 3 nights in Feb 2024

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dr. Mark, Newport Beach

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Sep 2023

8/10 Good

Steven

Business traveler

Nice hotel, unhelpful staff.

Very clean and comfortable hotel with great breakfast. But strange that the hotel would run out of coffee for the rooms for 2 of the days I was there. Not just a random Miss but also the same for colleagues at the hotel. Front desk nor the bar they sent us to could help us get coffee. At checkout the staff just laughed and said sorry.
Stayed 3 nights in Jul 2023

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
This property did not honor my service dog and was very disrespectful and lacked any kind of sympathy all they cared about was getting their fee for the night. The property itself is across the street from construction, very noise and starts very early in the morning. The cleaning staff took it upon themselves to open the window and let the construction dust into the room.
Stayed 3 nights in Jul 2023

8/10 Good

Milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good
Stayed 2 nights in May 2023

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Naser

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accor members and vib members hotels

Very bad hotel with extras charge late check out with out warning us very bad check out it’s just few minutes make my day very bad I don’t like steals this way with customers I would like two thanks the man in checked in front desk.
Stayed 2 nights in Apr 2023

2/10 Terrible

Rohin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Perfect & I love it
Stayed 2 nights in Nov 2022

10/10 Excellent

YVONNE

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for families. Parking a bit expensive…
Stayed 2 nights in Jul 2022

10/10 Excellent

Ahmed

Stayed 1 night in Jul 2022

8/10 Good

Roberto, Davie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, clean, with parking and amenities. Well-located, right next to the train that climbs to the top of the mountain. Good options for breakfast, the only complaint is you have to reserve your time slot for breakfast, otherwise, they don't give you a table unless is outside. Staff, some are nice but others are very rude like an old lady at the front desk who complains to every guest checking in on the hotel with an Expedia reservation. She asked why we book through Expedia instead of booking directly to the hotel. They ask you to pay the full amount on the moment you check in. If you need any kind of accommodation they just said that they can't do anything since you book with Expedia. If it hadn't been for Expedia we wouldn't have stayed at that hotel. If it bothers them so much, don't use it to advertise.
Stayed 2 nights in Jul 2022