Hilton Garden Inn Panama3.5 out of 5.0
Recent guest reviews
Room is big and clean! Comfortable bad!! Large bathroom! Good location! Had dinner and breakfast both are very good! Staff is very friendly. I would recommend it to everyone! Thanks for the great service!
The staff at this hotel are really good! During my 4 night stay I used the free wifi, rooftop lounge area, room service and laundry room. The wifi (if it's the free one) was good. Streamed a movie one night. The only thing to note is I had to manually re-connect every time I closed my computer. The room service options were really good especially the breakfast. The hot breakfast options were ok, they changed daily which is good. They have a free laundry room all you need it soap. That is good for folks who were traveling for weeks! The only thing that is preventing me from giving it 5 stars is the facility is old and outdated. Everything is great including the location!
We we outside downtown Panama tonight and we wanted to have room service at the hotel; I called the hotel and they told me the room service closed at 11:30. When we got back to the hotel; at 10:50; I called the front desk and they told me the room service got closed; the person on the phone said they could prepare only a sandwich; we did want dinner; not only a sandwich. I went tot the front desk to complain and the night shift “supervisor” said he did say 11 am and he was not the person who said 11:30. I am very upset; in the restaurant they said one thing and the front desk another; we were in a rush trying to get back to the hotel before 11:30 and could not get anything for dinner. I checked around and all restaurants are closed. They had to keep their word. If the restaurant said 11:30; they should served; also I called before 11 am and they told me is closed. Thanks Hilton Garden Inn for ruining our New year’s eve. You left my 5 year old son without any dinner.
Parking garage, convenient location, friendly staff, snacks all day, restaurant, Jacuzzi, no pool. Excellent care and amenities. Coffee in room, gym, guest laundry, pleasant all around experience. Highly recommend!
Great location in a safe and secure area. Ample choices for dining with car rental and convenience stores nearby. Room was comfortable and very clean. All furniture and fixtures in great shape. Price was good. I'd recommend this hotel to friends and family.
Great location with good bi lingual staff and very clean hotel. Close to many restaurants and all Panama city has to offer. Hotel offers full bar and very good food for all meals. Hot tub on roof is warm and great view of city while sipping a cold beverage. Will be back on next visit to P City.
The beds really are terrible. After 5 days I was excited to move on. Sadly breakfast isn’t great either not even the omelette. The upside, complimentary covered parking. The shower doesn’t get hot either. You will find better options in Panama City.
The lobby, room, service from staff was excellent. But my experience in my room was different. The bed was hard, so it hurt my back. The fridge freezer would freeze over which seem to keep the rest of the fridge from cooling properly. I ordered from the restaurant a cheeseburger which made me severely ill. The hotel took it off my bill. But after this experience I was reluctant to order any more food. Plus it was pricey. I had the best maid I've ever experience in a hotel setting. It was like she anticipated my every need.
Walked in off the street and was quoted a rate that was 50% higher than what I could have gotten had I booked it online. When I complained about this later I was given 3 false reasons why this was so before they finally just admitted that that's the only rate they may offer walk-ins. They did not care to negotiate. They happily gauged me. I stayed there for 3 more nights at the normal/reduced rate but I will remember your policy of gauging people who are new to the country and unaware. Otherwise the hotel was fine.
A part from the very nice people at the reception and at the restaurant, I Have been impressed by the status of the rooms: very old and decadent and also dirty. Not a problem of housekeeping but just the status of the rooms. This hotel needs a super urgent renovation and after many positive experiences in others GARDEN INN in my opinion a prestigious hotel chain like Hilton should not mislead their customers that expect certain quality levels promised only on papers. I really hope theynwill take actions soon. On the opposite I have to spend nice words on all the people working in the hotel from receptionist to housekeeping and to restaurant also. I will not consider this hotel in the future if theynwill not renovate the rooms
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
- 24-hour fitness center
Located in El Cangrejo, Hilton Garden Inn Panama is a leisurely stroll from sights such as Via Espana and National Shrine of the Heart of Mary. This 170-room, 3.5-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and free valet parking. In central Bella Vista, the hotel is also close to Metropolitan Cathedral of Panama and Theater Circle.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
The 170 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and safes. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Hilton Garden Inn Panama offers a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for PAB 30 per person one way. Helpful staff can provide dry cleaning/laundry services and luggage storage. Additional amenities include 4 meeting rooms, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 830 reviews