We arrived late and were dismayed to find small bugs all around the bedroom and in the bed. At first, I was concerned I was seeing bedbugs, but I think they were small beach flies. Also found a few cockroaches, though they were the big brown ones that sometimes get in from the outside. We spent the first night with our family of four sharing a full size pull out bed and couch cushions on the floor in the LR because of all of the bugs in the bedroom. The next day, the property manager send over new sheets and they were simply left on the kitchen counter. After calling and expressing continued frustration, I finally got someone to come out and fully clean the room/make the bed. The room was decent from then on, but we had already spent a full day of our vacation trying to rectify the situation. The biggest issue was that the washer reeked of mold and had visible mold caked around the rubber washer gasket inside the door. This rendered the washer useless and the property manger never attempted to clean it. Rather, they informed us that they would install a new gasket next week and we could drop-off/pick-up our laundry with an local laundry service. I appreciated the gesture, but I don't want to make trips for laundry during vacation. If the room had been listed as not having a washer, I would have never booked it. Overall, management did try to fix the situation, but it was a huge disappointment. Won't book their properties ever again.