The property could not be secured from arrival through the following day. This was a safety and security failure, not a minor issue.Because the unit could not be locked:- The property was not safe to occupy- I was unable to reasonably use the rental- I was forced to relocate to a hotel at additional expenseI contacted the property manager immediately and allowed time for resolution. The issue was not fixed same-day, and into afternoon the following day, and I was required to leave.The host has refused to provide a full refund. Vrbo has offered only a partial service fee refund and suggested insurance, which does not address the failure of the service provided.The host and VRBO persisted in considering our security was a minor issue. Nonsense!!