I want to say I’m not a complainer, if things are the way they are described & seen as in the listing then I’m happy. Also, things happen & I understand that completely but the problem we ran into didn’t just come up. It had to be there with prior guests. I booked this condo because it had an extra bathroom with a tub/shower combo for my son. I turn the tub on the first night & it soaks my head as it was coming out both spouts and was not holding water for a bath. I message them & they send someone the next day while we’re at the beach & left dirty footprints in the bathtub. Also left the door unlocked. So I message & ask if its been fixed, they tell me to try it. It was not. They reply with it needs to be fixed after we leave & is that ok. I paid 2,000 for this room to not even be able to use 1/3 of it to bathe my son. Never offered a partial refund. The shower head in the other bathroom had black stuff caked all over it so I did my best to clean it. The floors were so dirty that our feet were black if we walked barefoot. When we pay what we did I expect it to be of certain standards and it just was not. Then on the second to the last day, a gate was put up in between leeward & the other tower preventing us from going to the restaurant/big pool area. I’ve had 3 ankle surgeries in 3 years and struggle with walking but I had to for my 5 yr old to walk around the gates. This is our 12th time staying at edgewater and it seems the standard goes down each time. Just disappointed.