The view is spectacular! The condo was awesome! The pool and hot tub was always clean and enjoyable.
Unfortunately, the check in process was terrible! After a 6 hour drive and after unpacking all of our luggage, we were not able to get into the condo because of a technical problem. The key pads were not working and according to the management company there was no other way in and there was nothing they could do to help us. After staying on hold for over half an hour, I was told that they didn’t know when we would be able to get in the condo and that they were working on it. I had tired frustrated kids that needed to go potty and a crying baby. None of us had eaten yet and it was hot out! I was hoping we could check in quickly and then grab a bite to eat. After we stood outside the door for over 2 hours with all of our luggage debating on what we should do (re-pack the car or wait all night outside the door), I decided to leave my cousin with our luggage, get back in the car to drive to the management company hoping that maybe if I was there they would help us a little faster. Just as I was npulling out of the resort, they called me with a new pin code. Unfortunately, we lost our great parking spot and had to park across the very busy street. Needless to say the entire check in experience was stressful and made our vacation start off terribly.
Once I got in, I found out they did not give us the two parking passes that I was told I would get at the time of booking and did not give us enough pool brackets for all the adults. Because of this, I had to drive in the very busy traffic to go to another resort to pick it up. When I got there I was told that I would have to pay for the parking pass, which I had not been told prior to this. Either this was a mistake or a breakdown in communication, either way after the check in process, I was pretty upset. I was hoping the experience could be washed away with a dip in the hot tub but it was shut down for cleaning for the rest of the night. So multiple strikes.
We came during memorial day weekend and the first few days were way too populated but after most people left, we had a much better time!