This VRBO has promise, but I personally would not book through this particular unit again and am cautious of booking with Escala Vacation rentals. Although the communication was quick, I felt the customer service was dismissive of my concerns. Upon arrival, there were crumbs on the counter, chairs and floor. Additionally there was hair left in the bathtub. My biggest complaint was how dirty the floors were. Even though the customer service was responsive, and had housekeeping come out to clean the floors, the housekeeping company they use do not do a thourough job. I wish I could upload a photo so future guests could grasp how dirty the floors were. Our feet were so black from simply walking around the unit. Once we discovered how dirty they were, we were unable to remove socks and shoes. A vacation rental should be a place where you feel comfortable to relax, and "living" in a space the is not clean is a real vacation downer. I asked if I could have the contact information for a manager or owner to express my concerns, and I was advised I could only send an email through the agent. I expressed my desire to have a cleaning refund and they told me they don't allow refunds. Had the unit been cleaned appropriately I would have easily given this a 4-5 stars. This rental agency should strongly considering hiring a new cleaning company. I have used VRB numerous times, and sadly this was not a pleasant experience.
