I had the worst experience ever staying in This hotel I had a guy almost breaking my door down because of a noise complaint that wasn’t even coming from my room we were out shopping and when we got back some random guy that was staying there came to our door and started kicking the door yelling to us to keep it down I called the front desk to inform them that there was a guy kicking our door security came out and talk to me I showed them my receipt letting him know that we just arrive into our room he apologized to us but my kids and wife were traumatized by the event we were not comfortable for the rest of us stay. And this happened on our first night checking in and just to let you know that I was there celebrating my birthday worst experience ever I talk to the front desk about my experience they were not at all informed about the Incident Even though security came out and talk to me there were no care for my safety or the safety my family . I thought this place was a family friendly type of facility and it definitely didn’t feel like it.
Fitness center was limited to 2 guests at a time and was continuously sanitized. All staff were wearing masks. Every area of the property and the room was clean.
It was really nice, and fun super clean I would stay again
cool very happy everything was clean and everyone was nice
I loved Jasmin the lady who checked me in and Derek Nelson the property manager was really gracious and didn’t charge me at all for parking for my 6day, 5 night stay. The property is beautiful and well maintained and the staff is very friendly and very prompt to get you whatever you need. I will be back before year’s end👍🤗
on property restaurant was average at best for dinner. Very limited menu.. I am also not a fan of "resort fees" or paying a fee for daily parking. These kinds of charges make me look for an alternative place to stay.
The premium villas with jetted soak tubes are absolutely perfect! Property wide, staff members tend to remain silent (no exchange of pleasantries) an avoid eye contact with all guests until spoken to whenever possible. Regarding the Quiet Pool buildings 7 and 9 the elevator carpet needs to be replaced, the ground around the elevators need to be scrubbed clean and pressure washed, and the hot tube needs to be drained and refilled more often in order to eliminate the overpowering scent of bleach (urine). Other than the above mentioned, this is an excellent property. My family and I love it here! It’s very relaxing and they have an active activity calendar that includes: yoga, painting, martini making class, bingo and so much more. This Westin property is excellent.
Location was good and friendly staff We had a good time
We loved this resort. Our room was awesome, more than 1 pool was great, kids activities. We will definitively be back!
The water slides and the pool accessories for the kids.
It had a kitchen and a table where you can eat breakfast and a balcony as well and a view of the golf course.
Very quiet. Well maintained. Furniture in living room,was uncomfortable.
We had the worse night sleep we have had at a hotel. The rooms have no insulation and somehow they have created situations where the courtyard echos noise. Deapite hotel room rules guests partied so loud in the courtyard that it sounded like riot until 1:30am. Someone from another room went to talk to the loud guests and likely called the front desk. Nothing happened and the noise continued until 1:30am. We could not sleep and had an early drive home.
Desert Willow Golf Resort is within 2 miles (3 km) of The Westin Desert Willow Villas, Palm Desert while other popular attractions such as San Jacinto Mountains are within 3 miles (5 km). This 356-room, 4-star condo resort welcomes guests with 4 outdoor pools, a restaurant, and free in-room WiFi.
Enjoy a bite to eat at Agave Grill and Bar, the condominium resort's onsite restaurant. Get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.
Each condo features a kitchenette and a balcony, and there's space to spread out with a living room and a dining area. An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker.
Guests staying at The Westin Desert Willow Villas, Palm Desert enjoy access to 4 outdoor pools, a fitness center, and a spa tub. Self parking is offered for USD 15 per night. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this golf condominium resort include an outdoor tennis court, free WiFi in public areas, and a business center.
I had the worst experience ever staying in This hotel I had a guy almost breaking my door down because of a noise complaint that wasn’t even coming from my room we were out shopping and when we got back some random guy that was staying there came to our door and started kicking the door yelling to us to keep it down I called the front desk to inform them that there was a guy kicking our door security came out and talk to me I showed them my receipt letting him know that we just arrive into our room he apologized to us but my kids and wife were traumatized by the event we were not comfortable for the rest of us stay. And this happened on our first night checking in and just to let you know that I was there celebrating my birthday worst experience ever I talk to the front desk about my experience they were not at all informed about the Incident Even though security came out and talk to me there were no care for my safety or the safety my family . I thought this place was a family friendly type of facility and it definitely didn’t feel like it.
Hello Johnny, I apologize that we fell short in meeting both yours and our expectations during your stay. I have communicated your concerns to the appropriate teams. The safety and privacy of our guests in addressing issues is our top priority. I can let you know the guest was addressed appropriately but I definitely understand your position given the circumstances. Should you choose to spend some quality time away from home I truly hope you would give us another chance to be your vacation destination. Thank you again for your valuable feedback.
Fitness center was limited to 2 guests at a time and was continuously sanitized. All staff were wearing masks. Every area of the property and the room was clean.
John, Thank you so much for taking the time to share your recent experience and for your 5 out of 5 review! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Chelsi Venberg - Customer Service Supervisor
It was really nice, and fun super clean I would stay again
Edward, Thank you so much for taking the time to share your recent experience and for your 4 out of 5 review! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Be well, Chelsi Venberg Front Office Supervisor
Traveler, Thank you so much for taking the time to share your recent experience and for your 5-star review! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Be well, Derek Nelson Director of Operations
cool very happy everything was clean and everyone was nice
Yasmin, Thank you so much for taking the time to share your recent experience and for your 5-star review! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Be well, Derek Nelson Director of Operations
I loved Jasmin the lady who checked me in and Derek Nelson the property manager was really gracious and didn’t charge me at all for parking for my 6day, 5 night stay. The property is beautiful and well maintained and the staff is very friendly and very prompt to get you whatever you need. I will be back before year’s end👍🤗
Grace, Thank you so much for taking the time to share your recent experience and for your 5-star review! I have shared your compliments of Jazmin with our team and we will certainly celebrate the positive impact she had on your stay! It was a pleasure hosting you again and we are delighted you enjoyed your time with us. We all look forward to seeing you again in the fall! Be well, Derek Nelson Director of Operations
Thank you for taking the time to share your recent experience! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Be well,
on property restaurant was average at best for dinner. Very limited menu.. I am also not a fan of "resort fees" or paying a fee for daily parking. These kinds of charges make me look for an alternative place to stay.
Thank you for taking your time to fill out our survey regarding your experience with us here at the Westin Desert Willow Villas. I am disappointed to learn that the restaurant experience did not meet your expectations during your stay. If you have any additional details of your stay that you would like to share, please do not hesitate to reach out to me. Also, I will be taking this and any additional information to our department heads to help grow and continue to provide the best Westin experience.
The premium villas with jetted soak tubes are absolutely perfect! Property wide, staff members tend to remain silent (no exchange of pleasantries) an avoid eye contact with all guests until spoken to whenever possible. Regarding the Quiet Pool buildings 7 and 9 the elevator carpet needs to be replaced, the ground around the elevators need to be scrubbed clean and pressure washed, and the hot tube needs to be drained and refilled more often in order to eliminate the overpowering scent of bleach (urine). Other than the above mentioned, this is an excellent property. My family and I love it here! It’s very relaxing and they have an active activity calendar that includes: yoga, painting, martini making class, bingo and so much more. This Westin property is excellent.
Hi Nicole, It's great to hear you enjoyed your stay. Thank you for posting a review, we appreciate your feedback and will share with our resort team. Looking forward to welcoming you back!
Traveler, Thank you so much for taking the time to share your recent experience and for your 5-star review! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Be well, Derek Nelson Director of Operations