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Quality Inn And Suites Ottumwa

2.5 out of 5.0

Recent guest reviews

We stayed at this Quality Inn for three days; we were very pleased with everything. Staff was friendly and courteous, check-in was quick and easy. Our room was clean, had microwave, refrigerator, direct tv. Bathroom worked well, showers were great. Breakfast was very good, even had little omelet triangles one morning that were good. This is an older hotel that is well kept.

Check-in went smoothly and the guy was super nice! We mentioned how great it smelled in the lobby....he said he was making cookies. Then he brought some down to our room! Seriously, that was awesome! The room was a little tight, but very comfortable. Beds comfy with good linens with no stains or holes. Pillows a little flat. Room was clean! WiFi was good. Nice TV line up. Bathroom was a decent size. Good towels with no stains or holes. Fridge/micro. Good truck/trailer parking. We would recommend this location and would stay again if in the area!

My husband and I stayed here on a Saturday night and we remarked to each other several times how quiet our room was - a welcome change from a lot of other places we stayed. We really liked our room - we reserved a small suite and the addition of the couch and extra room helped us settle in after a lot of driving that day. Everyone we met on the staff was really friendly, our room was clean, and the breakfast was hot and well stocked. This is a great place to stay while passing through!

All Hotels were filled up during our time there. We got the last room here. It was very nice, the bed was great. The best shower head of any Hotel we have ever stayed at.Good water pressure. The young lady at the desk was very nice. She had warm cookies and popcorn available. The only issue is that they have no elevator. We are disabled and had a hard time getting up and down the stairs. We had a lot of luggage and it was hard on us, but every staff member we saw offered to help us. The young lady at the desk offered to try and get us in a ground floor room the next day, but we didn't want to move our things again until we left. Our room didn't get cleaned the first night, but towels were brought up to us by the nice lady at the desk. She said she was fairly new there. She provided great customer service.

Made reservations for a college visit the next day. The staff was courteous and knowledgeable. The room was on the small side and the entire hotel was due for a remodel. Our bathroom was cramped. The back of the door in the bathroom had been kicked and was cracked. The shower control was broken and we needed assistance on how to work it. It was a typical continental breakfast, but the seating area was cramped.

My husband and I were headed home from a road trip. We decided to stop early and rest before our last couple hundred miles. Using trip advisor we chose the Quality Inn in Ottumwa . Good choice, every room was filled before the night was over and we never knew it. The staff was so friendly and helpful you would have thought we were only guests. Breakfast included hot items,waffles, scrambled eggs, sausage, it was good plentiful and hot. Room was comfortable and very clean, refrigerator and microwave as well as Wifi included. Our room had a recliner which was a nice bonus after 600 mile day. We would definitely stay again.

Due to weather and no tips with us on the jeep we changed directions and headed west. I had hotel points so we decided to book here online my husband wanted a place with a hot tub. Checked in to discover the hot tub was out of commission this is the 2nd Choice hotelier of the last 3 we booked and hot tub not working ☹️ they did send us to the Super8 to use theirs which was much appreciated! Breakfast was ok, room was clean and the tv had some problems this morning

All members of the staff were very friendly and went above and beyond to be helpful to us. My husband had just had shoulder replacement surgery and needed more support to sleep. The staff immediately got him two more pillows to prop his arm up. Unfortunately, we could not get cell phone service in Ottumwa, IA. We were there for a funeral and the only way we could contact anyone was with cell phones. Zach was very obliging and let me make a long distance call to our son to let him know that we had arrived and where we were staying. The rooms were a little noisy as we could hear the footsteps of those in the room above us and hear doors slamming. Overall, for the price it was good!

We look forward to seeing this friendly staff every year! They are sincerely the most caring people and make everyone feel comfortable during their stay. Tania, James, Max and of course my favorite, Nate, go out of their way to make you feel at home. Amy, one of the housekeepers, is really sweet too. Love their hot breakfast, just the perfect way to start the day off right. Rooms and beds are comfortable and clean. Even the coffee in your room is great. No complaints here! Can't wait to visit again next year. Thank you.

We stayed here for 3 nights & found the room, staff, & breakfast quite good. Our only complaint is that there is no elevator & so 3 of us over 70 had to carry our luggage up & down the stairs. We were told that there were no first floor rooms available.

125 W Joseph Ave Ottumwa IA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Quality Inn And Suites Ottumwa is located 2.9 mi (4.6 km) from Memorial Park and within a 10-minute drive of Wapello County Historical Museum. This 91-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's near the airport and also within a 30-minute drive of American Gothic House and City Square Park.


Start your day off right with a free buffet breakfast.


Quality Inn And Suites Ottumwa's 91 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include free local calls, ironing boards, and desks.

Property features

Guests staying at Quality Inn And Suites Ottumwa enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

65.0% of guests recommend this hotel

Total of 86 reviews