Quality Inn And Suites Ottumwa2.5 out of 5.0
Recent guest reviews
Made reservations for a college visit the next day. The staff was courteous and knowledgeable. The room was on the small side and the entire hotel was due for a remodel. Our bathroom was cramped. The back of the door in the bathroom had been kicked and was cracked. The shower control was broken and we needed assistance on how to work it. It was a typical continental breakfast, but the seating area was cramped.
My husband and I were headed home from a road trip. We decided to stop early and rest before our last couple hundred miles. Using trip advisor we chose the Quality Inn in Ottumwa . Good choice, every room was filled before the night was over and we never knew it. The staff was so friendly and helpful you would have thought we were only guests. Breakfast included hot items,waffles, scrambled eggs, sausage, it was good plentiful and hot. Room was comfortable and very clean, refrigerator and microwave as well as Wifi included. Our room had a recliner which was a nice bonus after 600 mile day. We would definitely stay again.
Due to weather and no tips with us on the jeep we changed directions and headed west. I had hotel points so we decided to book here online my husband wanted a place with a hot tub. Checked in to discover the hot tub was out of commission this is the 2nd Choice hotelier of the last 3 we booked and hot tub not working ☹️ they did send us to the Super8 to use theirs which was much appreciated! Breakfast was ok, room was clean and the tv had some problems this morning
All members of the staff were very friendly and went above and beyond to be helpful to us. My husband had just had shoulder replacement surgery and needed more support to sleep. The staff immediately got him two more pillows to prop his arm up. Unfortunately, we could not get cell phone service in Ottumwa, IA. We were there for a funeral and the only way we could contact anyone was with cell phones. Zach was very obliging and let me make a long distance call to our son to let him know that we had arrived and where we were staying. The rooms were a little noisy as we could hear the footsteps of those in the room above us and hear doors slamming. Overall, for the price it was good!
We look forward to seeing this friendly staff every year! They are sincerely the most caring people and make everyone feel comfortable during their stay. Tania, James, Max and of course my favorite, Nate, go out of their way to make you feel at home. Amy, one of the housekeepers, is really sweet too. Love their hot breakfast, just the perfect way to start the day off right. Rooms and beds are comfortable and clean. Even the coffee in your room is great. No complaints here! Can't wait to visit again next year. Thank you.
We stayed here for 3 nights & found the room, staff, & breakfast quite good. Our only complaint is that there is no elevator & so 3 of us over 70 had to carry our luggage up & down the stairs. We were told that there were no first floor rooms available.
Great customer service from Nate! Decent, typical breakfast. Room was clean. Beds were comfy, but there's some kind of weird crunchy mattress pad! Slept great until the alarm blared at 6 am. We did not set it! Must be lots of working folk staying there. The room doors really slam and it was pretty steady after that unexpected alarm. Great RV parking. Super to be able to order food in per Nates recommendation. Reasonable decent food and we didn't have to unhook our tow vehicle after out late arrival.
Traveled here with my parents. They picked this hotel because they had their dogs along. I didn't know what to expect from a "dog friendly hotel", but I was pleasantly surprised. They have a wing that is all pet rooms and then another wing that is not. Mine was not a pet room and it was very clean and comfortable. As far as I could tell my parent's room was also very nice... Free breakfast every morning was also another bonus.
Front desk clerk was very helpful, friendly and efficient. Room was clean and comfortable. Hotel was quiet. Breakfast was sufficient with many choices. All staff encountered were very helpful. No elevator and my room as on 2nd floor. Was helped with suitcase by one of the staff.
This is one of the few hotels in Ottumwa that accepts dogs. Our suite was great. Very clean and comfortable.The staff was very friendly and accommodating. The hot breakfasts were exceptional! Our only complaint would be they did not have elevators. We would definitely stay here again, but with all our luggage - we would ask for a ground floor room the next time.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 82 reviews