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Hotel Nikko Osaka

4.0 out of 5.0

Recent guest reviews

The aircon/heater was faulty. It showed 18 degrees but definitely hotter than that. It was so stuffy and hot that we couldn’t sleep all night. Bed was hard and our pillows were flat. I could even hear a man from next door snoring too. Otherwise it would have been 5* for us. 残念でした。 Location is very convenient and underpass from JR station lead straight to the hotel and also this underpass goes to Shinsaibashi for great shopping via Daimaru. Breakfast was good at Sky Cruiser with a birdeye’s view of Osaka city. Near to Dotonburi too. Service is good, hotel staff speaks good English. Considering the price is US$280, we would have other choices around the same area. So sorry, I won’t be returning as our top priority in a hotel is having a good night sleep.

Stayed for a night.Hotel is pretty strict with check on time of 3pm but i guess that they were running busy. While the room is pretty small, the layout is comfortable. Location is great, close by to shopping areas and food lanes. Enjoyed my stay at the hotel.

This is a delayed. I booked a trip for my parents to stay in this hotel. When they arrived, they were put into a room that was not the one booked. The hotel realised they made a mistake and were very quick to rectify the issue. Thank you to the excellent response and service by Teruko Nazato, the manager, and his team for assisting. Just based on this, I would recommend this hotel to anyone who’s looking for a hotel with top notched service and convenient location! Thank you!

A very good location hotel in Osaka, only 10 mins. walking to Dontobori. The staffs are so helpful, rooms are in good condition even they look quite old. Just opposite to Daimaru, easy for shopping and dinning. At the basement, there are lots of nice restaurants.

Maybe it’s not peak season the room rate is reasonable and had free upgrade to superior room. The interior design is modern. Very close to Shinsaibashi and could do shopping and eating anytime there with many choices. There is bus service direct to airport, very convenient! Very late checkout until 12pm. Highly recommend this hotel with my great experience there!

The hotel was good overall. We loved the breakfast at Serena, and the location of the hotel. The rooms were very clean, too. The walls were pretty thin, however, so you can hear babies crying sometimes. Coordination among the staff (or processing of the computer system) needs a little bit of improvement: we paid for the tax in cash upon checking in, but we were asked to pay for it again upon checking out. The lady at the reception was a little condescending when we told her that we’ve already paid for it, and insisted that we haven’t and that they charge the tax differently from the hotel rate. She didn’t listen when we said we’ve already paid for it and kept cutting us off when we tried explaining. It took them around 10 minutes to find that we have indeed paid the tax already. Because of this, we were late for our train.

This hotel is very well located nearby the main street of the stores in Osaka and the corner which is the touristic point of the city (also remembers The Times Square). And there are a lot of restaurants near the hotel.

We stayed for two nights and I regret this decision as I was misinformed that Osaka has nothing much to sightsee. Hotel is within walking distance from the popular food and shopping area. You can take the trains that are easily accessible from the hotel to avoid the overpowering coldness from outside. The housekeepers are efficient, every morning when we are leaving for breakfast, they are already cleaning the rooms. They are also friendly and polite and greeted you with warmness. When we returned in the evening, the room is clean and tidy and mineral water is replenished. Have a wide spread of western and Japanese buffet breakfast. We love the breakfast. Will like to visit Osaka again in the near future. Thumbs Up!

If this had been my first time in Japan I might have given this hotel a better review. When you first arrive at the hotel, it looks really nice. However, as you head to the elevators and go up to your room, you gradually sense a shift. The carpets are dingier in the upstairs hallways and by the time you get inside your room, it almost feels like a different place. Rooms 2 stars - this hotel was medium range in terms of pricing. The room was a decent price for a triple. The room just felt so flimsy and cheap. The walls felt like the walls of a trailer so we were lucky that the people in rooms around us were pretty quality. The central ac/fan/heater unit didn't work correctly and we were basically in a sauna the whole time. The bathroom toilet had the noisiest flushing system I've ever heard and the bidet was the lamest one I've ever used in any Japan hotel. The shower squirts out hot and cold water at intervals. Per the sign, this is supposed to save water which is great for the environment but not so great for me as I prefer my showers at one steady temperature. The room also had a musty smell that we couldn't get rid of no matter what we sprayed. Location 3 stars - Hotel is within walking distance of the popular eating and shopping district but there are hotels that are even closer and more convenient. The area directly surrounding the hotel just had some luxury stores a tiny mall. Also, you can take the airport trains but there are transfers and finding the elevators or escalators can be tricky if you have a lot of luggage (as we did). Service 2 stars - surprisingly poor service. Housekeeping banged on our door one morning to ask us what time we were going out so they could clean. We put up the do not disturb sign so we could sleep in! Overall, for the price I think you could find a better quality hotel at a better location.

I’m not sure why this hotel isn’t rated higher but we found this hotel to fit all of our needs. I usually add both pros and cons to my review but there’s really nothing I would call out as “bad”. Yes the room is a bit on the tiny side, but I believe all rooms in Japan’s large cities are this size. We had a larger suitcase which made navigating around the room a bit harder so if I had to do it over, I would’ve brought smaller sized luggage but then that would make bringing home all the crap we bought much harder. Service was impeccable, as you would expect of anything related to Japan. I used the concierge quite a bit and I wished I caught her name because she was incredibly helpful. They have printouts with clear instructions on how to get to sites around Osaka and neighboring Kyoto and Nara. Only thing I would caution is they recommended against the Shinkansen to Kyoto which we took on the return, and found it to be so much easier and faster. I believe she recommended against it since it’s “exorbitantly” more expensive than the regular train but at the time of our travels, it was only ~$14 USD and it’s direct and takes only 15 minutes from the train station about 5 subway stations away. The Room: - As mentioned, smaller than “US” standards - Clean and efficient with mini fridge and coffee maker - Beds were very comfortable, even the 3rd pull out bed was very firm - We had 8th floor room with beautiful views overlooking the street to Shinsaibashi - Free all you need bottled water - Safe in the drawer that opens vertically, good width enough for laptop, ipad, etc. but not very deep, ~5”. - Amazingly efficient hair dryer – so good my wife ordered one for home The location has been touted in previous reviews but I will say convenience is worth the $. Instead of keep touting it, I’ll give examples of its convenience. - Shinsaibashi is right across the street – you can shop till you drop and come back for a breather and then go back for more torture. - Dotonbori is 5-10 minute walk south (but it’s connected to Shinsaibashi anyway) - A 24 hour convenience store (called Don Quixote) also on same street ~5 minute south in case you, er, run out of diapers. - Obviously food options galore (even McDonalds if so desired) - Subway is RIGHT downstairs in the basement and as FYI, is “Exit 8” if you’re coming in from the subway directly into the hotel. You never even have to walk outside, much appreciated when it’s low 30s outside. - About 10 minute walk from Namba Station, where the Airport express train drops you off. Only downside is you’d have to push the luggage to and from, but if you’re traveling light, you could easily just walk this stretch.

1-3-3 Nishi-shinsaibashi Osaka Osaka-fu

Hotel highlights

  • Steps from Shinsaibashi Shopping Arcade
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Namba, Hotel Nikko Osaka is adjacent to Shinsaibashi Shopping Arcade with other popular attractions like Osaka Science Museum within a couple of miles (3 km). This 603-room, 4-star hotel has conveniences like 10 restaurants, 2 coffee shops/cafés, and free in-room WiFi. It's in central Chuo and also close to Osaka Castle and Osaka Museum of History.


Enjoy dining at Serena, one of 10 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


All of Hotel Nikko Osaka's 603 rooms are soundproofed and have an array of amenities, including refrigerators, electric kettles, and free bottled water. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. In-room massages are available, and other amenities include safes and phones.

Property features

Guests of Hotel Nikko Osaka enjoy free WiFi in public areas, conference space, and laundry facilities. Self parking is offered for JPY 1400 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a porter/bellhop, a hair salon, and wedding services.

Room options

Standard Single Room, Smoking

Twin 1 | Sleeps 1

Standard Single Room, Non Smoking

Twin 1 | Sleeps 1

Standard Double Room, Smoking

Full 1 | Sleeps 3

Standard Double Room, Non Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 2047 reviews