Hotel New Otani Osaka

5.0 star property
Luxury hotel with 11 restaurants, 5-minute walk to Osaka-jō Hall
VIP Access

Choose dates to view prices

Photo gallery for Hotel New Otani Osaka

Exterior
Property video
Daily buffet breakfast (JPY 4945 per person)
Lobby
In-room safe, blackout drapes, iron/ironing board, free wired internet

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪11 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Non-Smoking Small Triple Town View

  • Sleeps 3

Non Smoking Deluxe Double Castle View

  • Sleeps 2

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed
  • City view

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(18 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Park view

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(47 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • City view

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(24 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Park view

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • 431 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • City view

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • 322 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • City view

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • City view

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • City view

Run of The House, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • City view

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Park view

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • 430 sq ft
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds
  • Park view

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • 322 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • Park view

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • 322 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • City view

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(5 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Park view

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Park view

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed
  • City view

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • 430 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • Park view

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds
  • Park view

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Futons
  • City view

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(31 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • City view

Suite - Selected at Check-in Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Park view

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • City view

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Twin Beds
  • Park view

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed
  • Park view

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Park view

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • 747 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • Park view

Non-Smoking Corner Suite Castle View

  • Sleeps 4

Non-Smoking Family Suite For 5 People  Castle View

  • Sleeps 5

Superior Double Non-Smoking Town View

  • Sleeps 2

Smoking Small Double Town View

  • Sleeps 2

Non Smoking Quadruple Family Castle View

  • Sleeps 4

Suite - Selected At Check-in Non Smoking

  • Sleeps 2

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(22 reviews)
  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • City view

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed
  • Park view

Family Room, Non Smoking (Family Studio Town view for 6 persons)

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 10
  • 6 Large Twin Beds
  • City view

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 969 sq ft
  • 1 bedroom
  • Sleeps 11
  • 7 Large Twin Beds
  • City view

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • 647 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds
  • City view

Executive Junior Suite, Non Smoking

  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Non-Smoking Small Double Town View

  • Sleeps 2

Single Smoking Town View

  • Sleeps 1

Non-smoking Japanese Suite Town View

  • Sleeps 4

Non-Smoking Deluxe Triple Town View

  • Sleeps 3

Non Smoking Superior Double Castle View

  • Sleeps 2

Non-Smoking Superior Twin Castle View

  • Sleeps 2

Run Of House Non-Smoking

  • Sleeps 2

Smoking Run Of The House

  • Sleeps 2

Non-Smoking Family Suite For 4 People  Castle View

  • Sleeps 4

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3

Non-Smoking Family Studio Town View For 4 Persons

  • Sleeps 4

Non-Smoking Superior Triple Castle View

  • Sleeps 3

Superior Triple Non Smoking Town View

  • Sleeps 3

Non-Smoking Superior Twin -Town View

  • Sleeps 2

Non-Smoking Single Town View

  • Sleeps 1

Non-Smoking Deluxe Single Town View

  • Sleeps 1

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2

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About the neighborhood

Osaka

Located in Chuo, Hotel New Otani Osaka is a leisurely stroll from popular sights such as Osaka-jō Hall and Osaka Castle. This 525-room, 5-star hotel has 11 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Osaka Castle Park - 1 min walk - 0.1 miles
  • Osaka-jō Hall - 4 min walk - 0.3 miles
  • Panasonic Square - 4 min walk - 0.3 miles
  • Osaka Castle - 11 min walk - 0.6 miles
  • Osaka Museum of History - 5 min drive - 1.6 miles

Getting around

  • Osaka Business Park Station - 4 min walk
  • Kyobashi Station - 10 min walk
  • Kansai Intl. Airport (KIX) - 61 min drive

Restaurants

  • ‪さくらダイニング - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪マクドナルド - ‬4 min walk
  • ‪サイゼリヤ - ‬3 min walk
  • ‪PRONTO - ‬3 min walk

About this property

Hotel New Otani Osaka

Luxury hotel with 11 restaurants, 5-minute walk to Osaka-jō Hall
Guests of Hotel New Otani Osaka enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is JPY 1200 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1800 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include outdoor tennis courts, free WiFi in public areas, and meeting rooms.
Guests can expect free wired internet and 43-inch Smart TVs with digital channels. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Refrigerators, electric kettles, and free newspapers are also available.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered self parking on site (JPY 1,200 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 9 to March 12:
  • Fitness facilities
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4945 for adults and JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from noon to 6:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Is free cancellation available at Hotel New Otani Osaka?

Hotel New Otani Osaka offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel New Otani Osaka?

As of Jan 26, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Osaka on Feb 26, 2026 start from $116.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel New Otani Osaka?

This hotel is situated in Chuo within a 10-minute walk of Osaka Castle Park and Osaka-jō Hall. You'll also find Osaka Castle and Dotonbori within a short drive.

Will I be able to park at Hotel New Otani Osaka?

Yes, covered parking is offered for JPY 1,200 per night with in/out privileges. Accessible parking and bicycle parking are also available.

Is a spa located at Hotel New Otani Osaka?

There is a full-service spa available for guests to enjoy and services include facials, body scrubs, and mani/pedis.

Does Hotel New Otani Osaka feature a casino?

No, Hotel New Otani Osaka doesn't have a casino.

Is there an indoor pool at Hotel New Otani Osaka?

Yes, this hotel has an indoor pool. Guests have pool access between noon and 6:00 PM.

What amenities will couples enjoy at Hotel New Otani Osaka?

This riverfront hotel offers plenty of amenities for couples including an indoor pool, 2 bars, and a garden-view restaurant.

Are there hot tubs at Hotel New Otani Osaka?

Yes, this hotel has a spa tub.

Does Hotel New Otani Osaka feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Osaka has 11 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hotel New Otani Osaka allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Osaka though service animals are welcome.

Are there connecting rooms at Hotel New Otani Osaka?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Hotel New Otani Osaka?

The closest major airport to Hotel New Otani Osaka is Itami Airport (ITM), which is 12.1 mi away (35 minutes by car). Another top airport is Kobe Airport (UKB), which is located 28.1 mi away (64-minute drive).

Are there rooms with balconies at Hotel New Otani Osaka?

No, there aren't any guestrooms with balconies at Hotel New Otani Osaka.

Does Hotel New Otani Osaka offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel New Otani Osaka.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2039 out of 2722 reviews
Rating 8 - Good. 482 out of 2722 reviews
Rating 6 - Okay. 134 out of 2722 reviews
Rating 4 - Poor. 34 out of 2722 reviews
Rating 2 - Terrible. 33 out of 2722 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Japan. Hotel staff are very kind and gracious. Amazing buffet and lovely rooms. Hope to return again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicholas, Oaxaca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upscale hotel with an amazing view
Stayed 1 night in Oct 2025

10/10 Excellent

minji

Stayed 2 nights in Oct 2025

8/10 Good

Jean, Weston

Business traveler
Liked: Cleanliness
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet area after day of exploring Osaka

Great hotel close to Osaka Castle and walking distance to train station. Need couple train swaps to go to where action is near Dotonbori canal
Stayed 4 nights in Oct 2025

6/10 Okay

Loretta

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel room is comfortable although the bathroom can use some updating, especially with tap being difficult to shut off entirely. Front desk staff and concierge are very helpful. Enjoyed dining at the Jojoen restaurant at the hotel. The one big negative of this hotel is not being able to take the airport limousine bus to Kansai airport as there are only 2 scheduled times leaving the hotel to the airport. We had to take a taxi to the Sheraton hotel in order to take the limousine bus as they have many scheduled departures throughout the day. This is a major draw back and we will consider staying at the Sheraton next time we are in Osaka.
Stayed 2 nights in Oct 2025

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Otani Osaka is a special place to stay with old world charm. It may be outdated in decor but the service throughout the hotel is outstanding. Ms Oshida in Guest Relations helped us greatly in figuring out our transportation dilemma to Kansai Airport. They also had Staff escort us to the airport bus next to the hotel and made sure our luggage was loaded into the bus. Throughout our entire stay, New Otani made sure we were taken care of and happy. Also we were surprised we were upgraded to a castle view room upon checkin. Breakfast was excellent with a lot of western and Asian food varieties. They had an omelet chef too. We enjoyed their breakfast for 3 days. You can walk to Osaka Castle. There are also stores and restaurants close by. The train is also not far from the hotel. I would stay here again
Enjoyed our Osaka Castle view during our stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Dina

Stayed 2 nights in Oct 2025

2/10 Terrible

Riley

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property should not be rated five stars. Nearly every amenity comes with an extra charge, and the beds, pillows, and couches were extremely uncomfortable — it honestly felt like we were sleeping on wooden pallets. If you want to overpay for a hotel that offers no real amenities without additional fees and provides terrible sleep quality, this is the place for you. The one positive is the location.
Stayed 5 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Osaka Castle, within walking distance. Beautiful lobby. Staff was helpful with setting up luggage transfer. Close to train station as well.
Stayed 4 nights in Oct 2025

10/10 Excellent

Eytan

Stayed 1 night in Oct 2025

10/10 Excellent

Dalia, Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has amazing city views, and the Osaka temple, unfortunately not much going on around feel corporate
Stayed 3 nights in Oct 2025

10/10 Excellent

MASOOD, Spring

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and super clean
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible and very helpful and patient with us as English speakers. There was a small accomodation fee due at the end of our stay, but the size of the room versus what we paid made it well worth it
Stayed 2 nights in Oct 2025

8/10 Good

SUNGHEE, Novi

Stayed 4 nights in Sep 2025

10/10 Excellent

Ayako

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Jean, Weston

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent
Stayed 1 night in Oct 2025

6/10 Okay

Ginger

Traveled with family
Liked: Cleanliness, staff & service
I stayed here a couple weeks before and the checkin process was very different. The first time was much warmer and client centric.
Stayed 2 nights in Oct 2025

10/10 Excellent

Frank, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & great location!
Stayed 2 nights in Oct 2025

10/10 Excellent

Somalay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Nathaniel Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Greatly hotel, good foods and amazing viewi!
Stayed 2 nights in Oct 2025

4/10 Poor

JOONGSUN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is really convenient for visiting Osaka castle, and there are many places to nearby. The staffs were very kind and supportive. However, I can very much feel that the hotel needs a remodeling. Everything in my room looked very old, and the room smelled like a cheap old motel. My wife and kids hated the smell and didn't like the experience of this hotel. There is no fan in the restroom, so when you take a shower, you may feel stuffy.
Stayed 1 night in Oct 2025

8/10 Good

Jean, Weston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2025

10/10 Excellent

June

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025