Hotel New Otani Osaka

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Photo gallery for Hotel New Otani Osaka

Exterior
Property video
Lobby
Interior detail
A hotel room with a sofa, chairs, a TV, a dining area, and large windows with a city view.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Air conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪16 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪76 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Non-Smoking Deluxe Double Castle View

  • Sleeps 2
  • Free WiFi

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • Free WiFi

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(19 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(25 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free wired internet

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free wired internet

Non-Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • Free WiFi

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

Run of The House, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

Junior Suite, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds
  • Free wired internet

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free wired internet

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(9 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free wired internet

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds
  • Free wired internet

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Futons
  • Free wired internet

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(34 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Suite - Selected at Check-in Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Free wired internet

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Twin Beds
  • Free wired internet

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed
  • Free wired internet

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Free wired internet

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 747 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free wired internet

Deluxe Single Room, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed
  • Free wired internet

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 647 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds
  • Free wired internet

Executive Junior Suite, Non Smoking

  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

Executive Heritage Suite, Non Smoking

  • Park view
  • 1174 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free wired internet

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About the neighborhood

Osaka

Located in Chuo, Hotel New Otani Osaka is a leisurely stroll from popular sights such as Osaka-jō Hall and Osaka Castle. This 525-room, 5-star hotel has 11 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Osaka Castle Park - 1 min walk - 0.1 miles
  • Osaka-jō Hall - 4 min walk - 0.3 miles
  • Panasonic Square - 4 min walk - 0.3 miles
  • Osaka Castle - 16 min walk - 0.9 miles
  • Osaka Museum of History - 6 min drive - 1.6 miles

Getting around

  • Osaka Business Park Station - 4 min walk
  • Kyobashi Station - 10 min walk
  • Kansai Intl. Airport (KIX) - 61 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪マクドナルド - ‬4 min walk
  • ‪さくらダイニング - ‬3 min walk
  • ‪サイゼリヤ - ‬3 min walk
  • ‪SATSUKI LOUNGE - ‬1 min walk

About this property

Hotel New Otani Osaka

Guests of Hotel New Otani Osaka enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is JPY 2000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1800 per person one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
43-inch Smart TVs come with digital channels and DVD players, and guests can stay connected with free wired internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. 2 bathrooms, refrigerators, and electric kettles are also available.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,520 for adults and JPY 3,105 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • Sky Lounge Four Seasons
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • CD player
  • DVD player
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5520 for adults and JPY 3105 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from noon to 6:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Is free cancellation available at Hotel New Otani Osaka?

Hotel New Otani Osaka offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel New Otani Osaka?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Osaka on Jun 21, 2026 start from $134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel New Otani Osaka?

This hotel is situated in Chuo within a 10-minute walk of Osaka Castle Park and Osaka-jō Hall. You'll also find Osaka Castle and Dotonbori within a short drive.

Is there parking available at Hotel New Otani Osaka?

Yes, covered parking is offered for JPY 2,000 per night with in/out privileges. Wheelchair-accessible van parking and bicycle parking are also available.

Is a spa located at Hotel New Otani Osaka?

There is a full-service spa available for guests to enjoy and services include body scrubs, mani/pedis, and facials.

Are there luxury amenities available at Hotel New Otani Osaka?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and 2 outdoor tennis courts at this hotel.

Does Hotel New Otani Osaka feature a casino?

No, Hotel New Otani Osaka doesn't have a casino.

Is there an indoor pool at Hotel New Otani Osaka?

Yes, this hotel has an indoor pool. Guests have pool access between noon and 6:00 PM.

Is Hotel New Otani Osaka good for couples?

This riverfront hotel offers plenty of amenities for couples including a garden-view restaurant, an indoor pool, and a full-service spa.

Does Hotel New Otani Osaka have a hot tub?

No, but this hotel does have a sauna.

Does Hotel New Otani Osaka feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Osaka has 11 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hotel New Otani Osaka allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Osaka though service animals are welcome.

Does Hotel New Otani Osaka have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel New Otani Osaka?

The closest major airport to Hotel New Otani Osaka is Itami Airport (ITM), which is 12.1 mi away (35 minutes by car). Another top airport is Kobe Airport (UKB), which is located 28.1 mi away (64-minute drive).

Are there rooms with balconies at Hotel New Otani Osaka?

No, there aren't any guestrooms at Hotel New Otani Osaka that offer a balcony.

Does Hotel New Otani Osaka offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel New Otani Osaka.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1867 out of 2529 reviews
Rating 8 - Good. 460 out of 2529 reviews
Rating 6 - Okay. 132 out of 2529 reviews
Rating 4 - Poor. 35 out of 2529 reviews
Rating 2 - Terrible. 35 out of 2529 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mamiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Osaka. It's a nice refuge from city life with great views of the Osaka castle
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great views, great room!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, and they were very friendly and attentive.
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Neisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. We enjoyed the area and would stay again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Esther Sze Wan

Liked: Cleanliness, property conditions & facilities
A great, clean and wonderful hospitality!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Choonsyk

Liked: Cleanliness, staff & service, amenities
super clean room, kind staff, good breakfast, close to park, etc, definetly will reserve again
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Wonderful and welcoming staff, amazing views from the room.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities
Great property and location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vaishali

Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious rooms and very helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel made me feel like someone important.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with views of the Castle and the area with the river and a beautiful park. All the people who work at the hotel are simply beautiful and courteous, and the restaurants have a variety of delicious Japanese food. I recommend this hotel 100% per cent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant day at the New Otani Osaka. Staff were exceptional and while the hotel is a bit older, it is well maintained. There is a real sense of curated to care for guests.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, huge hotel!!!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & great location!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mário

Liked: Cleanliness, staff & service, amenities
Clean, great staff, excellent location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staffs are very helpful and friendly.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Nathaniel Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Greatly hotel, good foods and amazing viewi!
Stayed 2 nights in Oct 2025
Verified

8/10 Good

JING

Liked: Cleanliness, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Japan. Hotel staff are very kind and gracious. Amazing buffet and lovely rooms. Hope to return again.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, convenient location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, staff was extremely accommodating.
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and absolutely stunning castle view. Would stay again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and hotel
Stayed 3 nights in Oct 2025