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Hotel Claiton Shin-Osaka

3.0 out of 5.0

Recent guest reviews

It does pain me to give a negative review, as the staff were extremely friendly and helpful. They went above and beyond to assist me in whatever I needed, showing genuine concern for my well-being. Also, the hotel is quite cheap for the location. However, the rooms let the place down. My room was tired and old, with furniture straight from the 1960s. Despite being "non-smoking", it reeked of stale cigarette smoke, perhaps from decades of exposure before changing quite recently. Apart from the stench, it was clean, though. I also saw multiple notices strongly advising me not to leave valuables in my room. I did not experience any security problems during my short stay, but that was a little disconcerting. The hotel is a short subway ride to Shin-Osaka Station (the Shinkansen terminal) and Osaka downtown. If travelling from Kyoto, Hotel Claiton is a short walk from Minamikata Station on the Hankyu railway (JR pass not accepted). After dark, the location can be a bit seedy, but safe nonetheless. There is a sento (traditional public bath) on-site that is very clean and comfortable. If you choose to stay here, be sure you inspect the room for odours and request a change if necessary.

The room is not great I have to admit but the free use of the onsen facilities saved this hotel for me. Their jacuzzi in the open space was one of the highlights of my stay in Japan. I so loved the onsen experience that I went there everyday. The hotel is also near the train stations so its really convenient to travel to and from.

We stayed 1 night at Claiton Shin Osaka in September in a semi double room. The area is excellent for shinkansen train line, 15min walk. Also there are plenty of restaurants, bars and 7/11 to chose from within a short walk. Hotel was comfortable and clean, have nothing to complain about. 2 massaging chairs are located on the 1st floor. It worked an absolute treat, as we both had really bad backs and necks.

Booked an overnight stay on this hotel, for our short Osaka trip. The hotel is a bit difficult to find, but thanks to the very helpful people of Osaka (who took the effort to literally bring us at the hotel's doorstep) we're able to reach our destination safe and sound 😊. The hotel lobby looks and smells old but it has it's own distinct charm and character. We booked a semi doble room. It is a bit small for a couple but what this hotel room lacks in size had been sufficiently made up by the excellent attention to details. Every little things that a traveller like us, may need, were well thought of and are in your room. That for me is excellent service😊 Having said that, I believe that their staff are their real asset though 😊. Their front desk team are the best. They are very helpful, very polite and very friendly. Keep it up guys. Thank you for everything. Arigato gozaimasu.

The hotel is located near the shinkansen station (15 minutes walking distance). The hotel staff is friendly, rooms are in japanese standard and the hotel even has a onsen spa. There are few convenience storen nearby.

Stayed in a semi double room for two nights. Everything was clean and comfortable, and the staff spoke enough english for us to get by, in addition to the english amenity guide they provided for us. If you're coming in from Shin Osaka station though, getting there can be a bit confusing. There's only one exit you can take from the station that can get you there easily, without a lot of extra walking. Might be worth it to take the subway that one stop, just to avoid struggling to cross under the highway.

Quite a good hotel. Rooms were comfortable. Staff were good. Location was good, it is down a side street, but at no point felt unsafe getting to it, kind of liked it more as it was a bit out of the way. Although next to train lines, not noisy. Seemed like a quiet area. Nice yakatori bar just over the train tracks. A couple of Family marts close by. Subway stations close by for easy access to other parts of Osaka. Shin Osaka station about a 10-15 min walk. Only there 2 nights needed longer to explore. Would stay there again.

We chose to stay in Osaka because the room prices were cheaper than Kyoto by a significant degree. The hotel, as stated by many other reviews, is becoming dated in its decor and technology, but still provides a decent place to sleep. Considering we were only spending our nights at the hotel, that's all we needed. Notes: - AC controls on the bed but when turned on, only hot air came out. Room may be warm for those who prefer cooler sleeping environments. They probably change the system based on the season. Considering it was ranging in the 50s and 60s while we were there, this makes sense to a degree, but I would prefer more direct control. - About a 12 minute walk from JR Shin-Osaka Station - Public bath only available for men - Area is a bit older but we still felt safe the entire time - Pillows are THIN, ask for extra ones. Bed is HARD but this is typical of Japanese hotels based on our trip. - We ignored their rule to turn in your key before leaving the building. It's a stupid rule.

Small rooms but amazing onsen-it is open up to 1 am.i was there after midnight and nobody was there-only for man! Good location, very friendly staff, laundry and cending machine on second floor, good breakfast.

A good 20 minute walk from Shin-Osaka this is an older hotel with small clean rooms. 5 minute walk from the Subway Station and some nice local restaurant in the area. I would recommend it for anyone who just wants a clean bed for one or two nights with no frills for a reasonable price.

2-13-32 Nishinakajima Osaka Osaka-fu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities
  • 24-hour front desk

Located in Yodogawa within 2 miles (3 km) of Umeda Sky Building, Hotel Claiton Shin-Osaka is within a few miles (5 km) of other popular sights such as Osaka Science Museum. This 153-room, 3-star hotel welcomes guests with conveniences like a restaurant, a coffee shop/café, and free in-room WiFi. Also near this Osaka hotel are Mint Museum and Hankyu Sanbangai.


Enjoy a bite to eat at Prenor, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 9:30 AM.


All 153 air-conditioned rooms feature refrigerators, phones, and desks. 19-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries.

Property features

Guests of Hotel Claiton Shin-Osaka enjoy a sauna, free WiFi in public areas, and a meeting room. Self parking is offered for JPY 1500 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 257 reviews