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Best Western Hotel Fino Osaka Shinsaibashi

3.5 out of 5.0

Recent guest reviews

Stay Period: 26 March to 29 March 2018 Hi all, I had stayed in this establishment recently with my family (3 adults + 1 child (2.5 years old)). The period of our travel was the peak cherry blossom period and thus many other hotels were fully booked in Osaka. As I am travelling with old folk and a young child, location is the most important consideration factor for us. Therefore we booked this hotel due to its convenient location (it's 1 minute walk from Nagahoribashi station and about 500m walk from shinsaibashi station via the Crysta underground shopping street). This location is great as it is walking distance to major tourists attractions such as shinsaibashi, Dotonburi and kuromon Market (only 1 subway ride to nipponbashi). Pro: 1) As I mentioned above, it's the location 2) Though the room is rather compact (standard Japanese city hotel Room size), it's pretty well equipped (no bottled water given though) with a queen size bed. Squeezing 2 adults in the room + luggage are a challenge. But overall, it is clean and comfortable for the night rest 3) There is a convenient store directly opposite the hotel to grab some food, drinks comfort items and essentials. Cons: 1) Reception/ Check in is a let down, the check in service staff is grumpy and look uninterested to serve. We were treated like we are some army recruits and are subjected to the camp discipline master stating rules and regulations in staying in their establishment 2) I had earlier contacted the hotel via to request for bed guard for my child. All I received was a cold reply that they do not provide such an item. 3) The corridor is stuffed with fully loaded laundry bags which obstructs the hall way. 4) When we were back one night, one female staff was running into the elevator and yawning right in front of us. Seeing that we were pushing our child (who was asleep in the stroller). She didn't wait for the next elevator but instead pushing her way into the elevator. 5) Again, during my last day check out, the service staff just took my room keys and say " OK, can leave now" - I have never encountered such standard of hospitality in Japan. Things that we didnt try thus cant comment: 1) There is a small restaurant serving daily breakfast on level 1, we didnt try that as we booked the room without breakfast Summary: Overall, if you are a budget or solo traveller looking for an affordable, convenient and no frill accomodation then Best Western fino will be a good choice, but minus all the warm japanese hospitality. The staff needs more customer service training and work with enthusiasm.

Stayed here recently with my wife for 2 nights. As other reviewers mentioned the room is small but you should be out exploring the city during the day. The room I stayed in was on the 10th floor and it was fine for us both. The decor was slightly shabby but like I said we only came back to the room to sleep. The bathroom was nice and had the usual amenities. Walking from hotel to Nagahoribashi station is just a minute walk. Look for exit 5A. The hotel is about 10mins walk to Dotonbori/Nippombashi station, 15mins walk to Kuromon market and 18mins walk to Namba (Nankai line) station with luggage! There are a lot of great little restaurants and shops in the small street behind hotel. The hotel is located in a quiet area and there is a 7/11 across the street.

Just a min walk from Nagahoribashi station. Look for exit 5A. Once exit 5A, turn left. Enter the 7-eleven and go thru the rear door. Hotel is just across the small alley road. Stayed there for a night and the feel was not too bad. The room is a little small though which you may find it difficult if you have a big luggage and need to do some packing. Otherwise every thing is great. There is a restaurant just beside the entrance of hotel lobby which they do serve breakfast to hotel guests. The area is quiet and very convenient as there is 7-11 just across the street and also it is just 1 min away from the train station.

My son and I stayed 1 night for fun. Yes, the rooms are small, but it is central Osaka, thus you need to be realistic, especially if you are looking for value. I have lived in Japan before, thus perhaps I have a different view. You won't get a giant room for a cheap price. The room was fine for me and son. As always in Japan, the bathroom was nice. You don't come here to stay in hotel, you come to go out and have fun. Walking from hotel to Shinsaibashi station, there are a lot of great little restaurants and shops (not the big main street, but the small street behind hotel). This is what is great about Osaka and Tokyo, all the little things. From Shinsaibashi, you can easily get to Osaka station. You can take airport train from Namba station (nearby). Clean, nice, good location, friendly, affordable.

Booked this hotel thru agoda only to realise i got the date wrong. Understood the non refundable policy. But did asked the hotel manager if i could top up some hotel fees to get dates change but the hotel insisted on their policy no changes allowed and non refundable. Book if only you are 100% certain you ganna make it and no silly mistakes like me 😣

The hotel itself was reasonable. good location and breakfast fine. There is no safe in the room and we left money with the front desk safe. It was late at night and we didnt seal the envelope properly .. when we got it back money was missing. Our fault.. we cant prove it and the staff denied it.. so do not leave any valuables in the safe. FYI I have done many reviews on this site and I think this is the first negative one I have done. Normally if I dont like a place I dont complain..but this was just not right and very surprising for Japan. My 3 star rating reflects service not the theft.

Stayed there for 3 nights to visit Kyoto and celebrate New Years. Hotel, as many reviewers have stated, is close to many restaurants and shopping places in Osaka. We took the shinkansen (bullet train) from Tokyo station and arrived around 10:30pm or so. The line to the hotel was closed, thus we had to take a taxi. Taxi driver did not know the hotel and had to call the hotel (hint: keep the hotel phone number handy just in case). We had a double room with a view of the 7elevent across the street. The room was ok, nothing fancy or out of the ordinary for a Best Western hotel. No issues with check in/out and umbrellas were handy in the lobby (there was a rainy night during our stay). Overall very good location close to the wonderful food choices Osaka has to offer.

This is my first hotel during my visit to Japan. The location is nice near the subway station and also Shinsaibashi shopping area. Hotel room was small which is normal for Japan cities, but it’s enough for me and my sister with our 4 medium luggages. Room was clean and amenities also satisfactory. We had a nice sleep there after a long flight and a day in USJ. They keep our luggages prior to the check in time. Overall a good hotel with a reasonable price in Osaka.

This hotel is next to the Nagahoribashi train station and walking distance to the Kuromon Market, which is great for eating fresh seafood. Also can walk to the shopping area at Donobori area. Great place for couple whom do not need a big room.

Nice and convenient hotel suitable for couples but not for family. Super close to underground. Some small restaurants nearby and seven- eleven is just opposite to the hotel. Walkable distance to Nambo shopping area. There are lots of nice restaurants and shop over there.

1-2-19 Higashi-shinsaibashi Osaka Osaka-fu

Hotel highlights

  • Walking distance to Shinsaibashi Shopping Arcade
  • Free WiFi and wired Internet in rooms and public areas
  • Business center
  • Laundry facilities

Located in Namba within a 5-minute walk of Shinsaibashi Shopping Arcade, Best Western Hotel Fino Osaka Shinsaibashi is within a mile (2 km) of other popular attractions like Osaka Museum of History. The 179 rooms at this 3.5-star hotel include refrigerators, coffee makers, and LCD TVs. It's in central Chuo and also close to Osaka Science Museum and Osaka Castle.


Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


All of Best Western Hotel Fino Osaka Shinsaibashi's 179 soundproofed rooms provide refrigerators, coffee makers, and phones. 26-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include desks.

Property features

At Best Western Hotel Fino Osaka Shinsaibashi, guests have access to free WiFi in public areas, a business center, and free newspapers. Self parking is offered for JPY 2500 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 600 reviews