Hotel Keihan Universal Tower3.5 out of 5.0
Recent guest reviews
Although I live in Nara, I stayed here on my birthday just so I wouldn't have to spend the time to go home after a long day at USJ. The mattresses were hard, but okay just for one night. Lots of channels on the TV, and I found a couple in Chinese and English for the Japanese-language impaired. Mini fridge under the TV and small safe in the closet. No free bottled water in the room, but there is a Lawson convenience store on the 3rd floor entrance that is open 24/7. Lots of bathroom amenities: huge bottles of shampoo, conditioner, and body soap, body sponges, hair clips, cotton swabs, hair brushes, and a hair dryer. The hair dryer needs to be upgraded from "blowing out some hot air" to "I will dry your hair in under 4 minutes". The shower was easy to operate, but didn't have the power that I prefer. The door keys are paper with a magnetic strip on them, and you get to keep your keys at the end of your stay. Interesting souvenir. I don't know if this was normal, but we had to check in on the 4th floor and check out on the 3rd (check out on the 3rd floor was only available for those who had already settled their bill). The 3rd floor is the entrance where the Lawson is. I believe the 3rd floor is also where the taxis drop you off. The hotel is about a 20 second walk from the Universal City Station on the JR line.
Located right next to the park so convenient. Car parking available on site for a fee. Rooms were large but tired and a bit shabby. Bathroom was standard western style. Sheets clean and crisp. Good view of park and water from high floor. No USB outlets in the room. Beds were hard and rather odd pillow filled with what felt like bean bags? All in all an uncomfortable night, and probably would not stay again, but maybe opt for the Hotel At the Front. No discount at park for guests or early access. Buffett breakfast was OK but limited western food but I great choice for Japanese style.
When we got a good deal on bookings.com, we didnt know what to do. But I must say it was the best decision to start our tour from here. The location of the hotel is excellent. It just two minutes from the train station (Universal station). You can get a direct train from Osaka after 16:00 or before 13:00. The staff was very helpful. The breakfast had lots of variety as well.
I stayed here in July with my family of 5 due to the close location of Universal studios. Check in/out was quick. Rooms were large and clean. Vending machine on each floor. Close to train station and several restaurants and shopping close by. Very expensive buffet restaurant downstairs. Additional charges for spa use on top floor. The hotel is old and tired looking, definitely not 4 stars but you get good value for money. I may try a newer hotel next time.
Since the next day we were going to Universal Studios Japan, we decided to stay somewhere nearby. When you came out from the JR station, you knew immediately that you came to the right place. The hotel is very tall so you can overlook the city and Universal Studio Japan from the hotel. Our room was facing a great view and the room and tidy and clean. We loved it so much!
Outstanding location for access to USJ! The breakfast buffet is fantastic but the other meals are fairly pricey. It is fairly easy to take the train into central Osaka and the staff are very helpful. The rooms are very nice. The cost of the rooms are pricey and if you wish to have an onsen (traditional Japanese bath) then you have to pay for this also which is a bit of a let down.
The room are clean with adequate amenities provided in the bath room. Receptionists are very helpful. The minor problem is their English. I believe that most of them are not Japanese and speak English with their local dialects. The room facing Universal Studio at higher level are better choice. Metro station just next door and you can reach Osaka city easily, even Kobe or Kyoto.
I stayed at Hotel Keihan Universal Tower on 10th - 13th July 2017 and on the 12th July 2017 after we returned to the room from our travel in the city we found out that my son's (7 y.o.) favourite pillow that he has since he was a baby was not in the room and we suspect that it was lost by the housekeeping staff while they cleaned our room in the morning (while we're out) and I have contacted the hotel staff (Mr. Ramaki) but no success. My son's couldn't stop crying that whole night and the negligence and the uncaring of the hotel staff towards the guests belonging were really not acceptable. I am a former hotelier also and have been in the industry for over 20 years so this is the worse hotel experience that I ever had !!!
Stayed in a larger room as a family with 3 children. The room itself wasn't as big as i had hoped (had 3 permanent single beds with a fourth bed added) but was adequate. It is conveniently placed but if you are willing to wake up earlier then no reason you couldn't stay in the area at the next train station, as the USJ train station is really close by. The hotel interior feels old and in need of refreshing. At no point did i feel uncomfortable or put off, but offer the comment in comparison to other hotels. The staff are friendly, as per all other hotels in Japan I've visited. The room interior needed better cleaning in areas not immediately noticable, such as dust build up around the bottom doors and air vents. The room we occupied had its fair share of scratches to walls and doors. I did feel the bed was slightly uncomfortable (hard?) but no complaints from the others in the room. The breakfast allows you a choice of 3 places inside the hotel building, the one we went to (4th floor) was average with nothing special to mention (good or bad). We had a good view of USJ from the window, being able to see the hollywood roller coaster and faintly hear the screams when it passed by closer :) I wouldn't have objections to revisiting but would personally try somewhere else similarly priced for a different experience. However, for families sometimes your options are limited in which case choosing this hotel would best be described as adequate.
Probably better priced than the surrounding hotels, the Keihan represents great value. Our family of five could stay in one room - somehow they managed to cram 5 single beds into it. Not a whole lot of space around the beds, but really, this is not a hotel where you spend time in the room during the day. Get out; go to Universal (obviously); go out for dinner in City Walk; shop in City Walk. The hotel is the closest to the train station as well, so easy to take day trips out. In our case, we caught the train to Osaka with our luggage; then changed trains to travel to Kyoto. Try the breakfast buffet - wide range of Japanese and Western dishes. A chocolate fountain at breakfast would probably appeal to some! The beds are indeed firm. People who appreciate support would not have a problem. I don't think they're terrible, just not for everyone. If you find the pillow to be too firm, simply turn it over - softer on the other side. If we return to USJ, we would stay here again - for the value and the location.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 1020 reviews