Okitama Vacation Packages

マットレスが平らではなく寝づらかった

Overall very nice accommodation and the shuttle driver was very nice. However, whoever actually manages the property really needs to do better with communication. The day of my arrival I was still trying to figure out how to actually get to and check into the property since no instructions were provided. I had to try to contact them multiple times and also had to reach out to hotels.com multiple times. I’ve been to Japan to snowboard before, I don’t need my hand held. However, traveling internationally is stressful enough and I want to know when I arrive at my destination that I’ll be able to get into the accommodation that I paid for and relax. Not walk around with a bunch of luggage/gear, hoping that I can get in at some point. In the end, I was able to access the accommodation without issue but again, communication is not that hard. All I needed was a message explaining the procedure and how to access the accommodation and I didn’t get that info until just before arriving.

Room was spotless. Staff went above and beyond. Breakfast and dinner was delicious. The onsen was beautiful.