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The Crystal Luxury Bay Resort Nusa Dua

Property class: 4

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Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

A multi-level hotel with a central swimming pool, outdoor seating, and lush greenery.
A modern hotel room with a large bed, a flat-screen TV, a seating area with a table and chairs, and a balcony with a view.
A modern indoor public space with multiple levels, seating areas, and a bar.
A spacious lobby with a central tree, wooden paneling, and potted plants.
A balcony with a view of a body of water, greenery, and a distant bridge.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363
  • Place, Veteran's Monument
    ‪4 min drive‬
  • Place, Bali Collection Shopping Centre
    ‪8 min drive‬
  • Place, Nusa Dua Beach
    ‪9 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪19 min drive‬

Room options

View all photos for Twin Deluxe Room

A hotel room with two beds, a flat-screen TV, a seating area, and a view of the outdoors.

Twin Deluxe Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Jacuzzi Suite Pool View

A balcony with a table, a bottle of champagne, and a flower-filled water feature.

Jacuzzi Suite Pool View

  • 516 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Crystal Suite

A modern hotel room with a large bed, a desk, a television, and a bathroom.

Crystal Suite

  • Bay view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Loft Suite with Jacuzzi

A modern living room with a staircase, a flat-screen TV, and a large window with curtains.

Family Loft Suite with Jacuzzi

  • Bay view
  • 1195 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for 2BR Penthouse Diamond

A modern living room with a sofa, a dining area with a wooden table, and a kitchen with a built-in island.

2BR Penthouse Diamond

  • Ocean view
  • 1194 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Pool View

A modern hotel room with a large bed, a bedside table with a lamp, a TV, and a sliding door leading to a bathroom.

Deluxe Pool View

  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Bay View

A modern hotel room with a large bed, a flat-screen TV, a seating area with a table and chairs, and a balcony with a view.

Deluxe Bay View

  • Bay view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, a TV, and a mirror.

Deluxe Room

  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Nusa Dua

Located in By Pass Ngurah Rai, The Crystal Luxury Bay Resort Nusa Dua is within 2 miles (3 km) of popular attractions such as Puja Mandala and Bali Nusa Dua Convention Centre. This 214-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Veteran's Monument - 4 min drive - 1.5 miles
  • Bali Collection Shopping Centre - 8 min drive - 2.7 miles
  • Nusa Dua Beach - 9 min drive - 2.9 miles
  • Benoa Harbour - 17 min drive - 7.9 miles
  • Pandawa Beach - 17 min drive - 7.1 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 16 min drive

Restaurants

  • ‪25 : PM Coffee - Nusa Dua - ‬2 min drive
  • ‪Circle K - ‬3 min walk
  • ‪Mangroves Cafe - ‬2 min walk
  • ‪Homerun Sport Cafe - ‬13 min walk
  • ‪warung Bu Slamet - ‬11 min walk

About this property

The Crystal Luxury Bay Resort Nusa Dua

Guests of The Crystal Luxury Bay Resort Nusa Dua have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a gym, free WiFi in public areas, and meeting rooms.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and bathrobes. Electric kettles, laptop-compatible safes, and desks are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 11 kids stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 450000.0 per day

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

What can I see near The Crystal Luxury Bay Resort Nusa Dua?

This hotel is situated in By Pass Ngurah Rai, close to Nusa Dua Beach, Kuta Beach, and Jimbaran Beach. You'll also find Bali Collection Shopping Centre and Tanjung Benoa Beach within a short drive.

How much does it cost to stay at The Crystal Luxury Bay Resort Nusa Dua?

As of Sep 7, 2026, prices found for a 1-night stay for 2 adults at The Crystal Luxury Bay Resort Nusa Dua on Sep 11, 2026 start from $63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Crystal Luxury Bay Resort Nusa Dua?

Yes, self parking is offered for free at the hotel.

Is there a spa at The Crystal Luxury Bay Resort Nusa Dua?

Le Crystal is the hotel's spa and services include couples treatments and massages.

Does The Crystal Luxury Bay Resort Nusa Dua feature a casino at the property?

No, The Crystal Luxury Bay Resort Nusa Dua doesn't have a casino.

Will I find an indoor pool at The Crystal Luxury Bay Resort Nusa Dua?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about The Crystal Luxury Bay Resort Nusa Dua?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and 2 outdoor pools.

Are there hot tubs at The Crystal Luxury Bay Resort Nusa Dua?

No, but this hotel does have a sauna.

Does The Crystal Luxury Bay Resort Nusa Dua have a restaurant that serves breakfast?

Yes, The Crystal Luxury Bay Resort Nusa Dua serves buffet breakfast for a surcharge each morning at Mangroves.

Will The Crystal Luxury Bay Resort Nusa Dua allow pets to stay for free?

No, pets aren't allowed at The Crystal Luxury Bay Resort Nusa Dua.

Are there connecting rooms at The Crystal Luxury Bay Resort Nusa Dua?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Crystal Luxury Bay Resort Nusa Dua?

The closest major airport to The Crystal Luxury Bay Resort Nusa Dua is Ngurah Rai Intl. Airport (DPS), which is 6.7 mi away (16 minutes by car).

Can I book a room with a balcony at The Crystal Luxury Bay Resort Nusa Dua?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy ocean and city views.

The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

6.8
Rating 10 - Excellent. 17 out of 64 reviews
Rating 8 - Good. 18 out of 64 reviews
Rating 6 - Okay. 9 out of 64 reviews
Rating 4 - Poor. 13 out of 64 reviews
Rating 2 - Terrible. 7 out of 64 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service
The room was clean. The staff were super cooperative.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Muhammad

Liked: Staff & service
Disliked: Cleanliness
Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022
Verified review

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023
Verified review

2/10 Terrible

Kinjal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Stayed 8 nights in May 2025
Verified review

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022
Verified review

2/10 Terrible

Janitha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Darcy

Disliked: Cleanliness, amenities, property conditions & facilities
Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!
Stayed 11 nights in Jul 2025
Verified review

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
Stayed 14 nights in Apr 2025
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Varishna

Disliked: Cleanliness
In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.
Stayed 5 nights in Jul 2024
Verified review

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Property conditions & facilities
今回無料でスイートにアップグレードしていただけました。窓口のスタッフの方々は、英語があまり得意でない私にとても親切に対応していただけました。ここまでは120点なのですが、とても残念だったのは、他のアジアのある国の大人数のお客達が毎日とても騒々しく、朝食の場所や公共の場所でのマナーが悪く、あまりリラックスできなかったことです。仕方のない事ですが、ホテルの給仕のスタッフなどもとても疲れているように見えて、気の毒になりました。
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019
Verified review

6/10 Okay

Verified traveler

3 stjerner

Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
Stayed 7 nights in Dec 2019
Verified review

10/10 Excellent

Song Koon Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Duran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Haifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La music le matin est trop fort, à partir de 6:00 donc pour les lève tard c est un vrais problème. A part sa tous est super
Stayed 5 nights in Jul 2019
Verified review

8/10 Good

Aisha

Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019