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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property
Mediterranean hotel with 2 outdoor pools and a full-service spa

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Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Poolside bar
Exterior detail
Family Loft Suite with Jacuzzi | In-room safe, desk, blackout drapes, soundproofing
Daily buffet breakfast (IDR 200000 per person)
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Spa
  • Pool

Explore the area

View in a map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363
  • Place, Veteran's Monument
    ‪19 min walk‬
  • Place, Jagatnatha Temple
    ‪2 min drive‬
  • Place, Puja Mandala
    ‪3 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪12 min drive‬

Room options

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

Crystal Suite | In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • 818 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

  • 1195 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Living area | LCD TV

2BR Penthouse Diamond

  • 1194 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • Sleeps 2

View all photos for Deluxe Bay View

Deluxe Bay View | In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • 356 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • 356 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Bay View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • Sleeps 2

View all photos for Jacuzzi Suite Pool View

In-room safe, desk, blackout drapes, soundproofing

Jacuzzi Suite Pool View

  • Sleeps 2

View all photos for Family Loft Suite With Jacuzzi

In-room safe, desk, blackout drapes, soundproofing

Family Loft Suite With Jacuzzi

  • Sleeps 4

View all photos for Crystal Suite

In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Sleeps 2

View all photos for 2BR Penthouse Diamond

In-room safe, desk, blackout drapes, soundproofing

2BR Penthouse Diamond

  • Sleeps 4

View all photos for 3BR Penthouse Emerald

In-room safe, desk, blackout drapes, soundproofing

3BR Penthouse Emerald

  • Sleeps 6

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About the neighborhood

Nusa Dua

Located in By Pass Ngurah Rai within 2 miles (3 km) of Puja Mandala, The Crystal Luxury Bay Resort Nusa Dua is within a few miles (5 km) of other popular sights such as Bali Nusa Dua Convention Centre. This 214-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Veteran's Monument - 19 min walk - 1.0 mile
  • Jagatnatha Temple - 2 min drive - 1.7 miles
  • Puja Mandala - 3 min drive - 1.6 miles
  • Bali Collection Shopping Centre - 3 min drive - 2.7 miles
  • Nusa Dua Beach - 4 min drive - 3.1 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 13 min drive

Restaurants

  • ‪Smaranala - ‬19 min walk
  • ‪Graha Kitchen - ‬11 min walk
  • ‪Warung Babi Guling Rahayu - ‬7 min walk
  • ‪Rustic Eatery - ‬19 min walk
  • ‪25 : PM Coffee - Nusa Dua - ‬20 min walk

About this property

The Crystal Luxury Bay Resort Nusa Dua

Mediterranean hotel with 2 outdoor pools and a full-service spa
Guests of The Crystal Luxury Bay Resort Nusa Dua have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a gym, free WiFi in public areas, and meeting rooms.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Electric kettles, laptop-compatible safes, and desks are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Dec 17 - Dec 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 11 kids stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 450000.0 per day

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

What can I see near The Crystal Luxury Bay Resort Nusa Dua?

This hotel is situated in By Pass Ngurah Rai, close to Nusa Dua Beach, Kuta Beach, and Tanjung Benoa Beach. You'll also find Jimbaran Beach and Bali Collection Shopping Centre within a short drive.

Is parking available on site at The Crystal Luxury Bay Resort Nusa Dua?

Yes, self parking is offered for free at the hotel.

Is there a spa at The Crystal Luxury Bay Resort Nusa Dua?

Le Crystal is the hotel's spa and services include couples treatments and massages.

Does The Crystal Luxury Bay Resort Nusa Dua feature a casino at the property?

No, The Crystal Luxury Bay Resort Nusa Dua doesn't have a casino.

Will I find an indoor pool at The Crystal Luxury Bay Resort Nusa Dua?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at The Crystal Luxury Bay Resort Nusa Dua?

There are many amenities for couples at this hotel, including in-room massages as well as 2 outdoor pools and 2 poolside bars.

Does The Crystal Luxury Bay Resort Nusa Dua have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does The Crystal Luxury Bay Resort Nusa Dua have a restaurant that serves breakfast?

Yes, The Crystal Luxury Bay Resort Nusa Dua serves buffet breakfast for a surcharge each morning at Mangroves.

Will The Crystal Luxury Bay Resort Nusa Dua allow pets to stay for free?

No, pets aren't allowed at The Crystal Luxury Bay Resort Nusa Dua.

Does The Crystal Luxury Bay Resort Nusa Dua have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Crystal Luxury Bay Resort Nusa Dua?

The closest major airport to The Crystal Luxury Bay Resort Nusa Dua is Ngurah Rai Intl. Airport (DPS), which is 7.3 mi away (13 minutes by car).

Are there rooms with balconies that I can book at The Crystal Luxury Bay Resort Nusa Dua?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy ocean or pool views.

The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

6.8
Rating 10 - Excellent. 16 out of 62 reviews
Rating 8 - Good. 18 out of 62 reviews
Rating 6 - Okay. 9 out of 62 reviews
Rating 4 - Poor. 12 out of 62 reviews
Rating 2 - Terrible. 7 out of 62 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Darcy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!
Stayed 11 nights in Jul 2025

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
Stayed 4 nights in Jun 2025

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
Stayed 14 nights in Apr 2025

2/10 Terrible

Kinjal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Stayed 8 nights in May 2025

6/10 Okay

Muhammad

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Stayed 3 nights in Apr 2025

2/10 Terrible

Janitha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Stayed 3 nights in Dec 2024

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023

8/10 Good

Karin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Dansuren

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Galina

Stayed 1 night in Apr 2023

8/10 Good

Maxine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022

6/10 Okay

Joshua

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019

10/10 Excellent

Song Koon Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019

8/10 Good

Duran, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019

8/10 Good

Aisha

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
Stayed 1 night in Jun 2019

10/10 Excellent

Raghava, Kuala Lumpur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
Stayed 4 nights in May 2019