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BON Hotel at VidantaWorld Nuevo Vallarta

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Photo gallery for BON Hotel at VidantaWorld Nuevo Vallarta

9 outdoor pools, open 9:00 AM to 9:00 PM, free cabanas, pool umbrellas
20 restaurants, dinner served
Property grounds
Business center
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Av. Paseo De Las Moras S/n, 254 na, Nuevo Nayarit, NAY, 63735
  • Place, Playa Vidanta Nuevo Vallarta
    ‪5 min walk‬
  • Place, Nayar Vidanta Golf
    ‪10 min walk‬
  • Place, Vallarta Adventures
    ‪12 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for One-Bedroom Suite King

43-inch LED TV with satellite channels

One-Bedroom Suite King

10.0 out of 10
Exceptional
(11 reviews)
  • Park view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Two-Bedroom Suite

43-inch LED TV with satellite channels

Two-Bedroom Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 2142 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Two-Bedroom Loft

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Two-Bedroom Loft

  • Park view
  • 2863 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for One-Bedroom Suite Twin

43-inch LED TV with satellite channels

One-Bedroom Suite Twin

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 914 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds
  • Free WiFi

About the neighborhood

Nuevo Nayarit

BON Hotel at VidantaWorld Nuevo Vallarta places you within a 15-minute stroll of popular sights such as SkyDream Parks Gondola and Nayar Vidanta Golf. This 79-room, 5-star resort has 9 outdoor pools along with a private beach and a golf course.
View more Resorts in Nuevo NayaritOpens in a new window

What's nearby

  • Playa Vidanta Nuevo Vallarta - 5 min walk - 0.3 miles
  • Nayar Vidanta Golf - 10 min walk - 0.6 miles
  • Marina Nuevo Vallarta - 10 min walk - 0.6 miles
  • Vallarta Adventures - 12 min walk - 0.7 miles
  • The Nayar Course - 19 min walk - 1.0 mile

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • ‪Santuario - ‬8 min walk
  • ‪Ola Mulata - ‬7 min walk
  • ‪Sweet Paris - Crêperie & Café - ‬10 min walk
  • ‪Taco's Break - ‬10 min walk
  • ‪Salum - ‬11 min walk

About this property

BON Hotel at VidantaWorld Nuevo Vallarta

BON Hotel at VidantaWorld Nuevo Vallarta features a private beach, a golf course, and a full-service spa. Valet parking is available for USD 7 per day, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include 9 outdoor pools, a lazy river, and a children's pool.
43-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Kitchenettes, microwaves, and stovetops are other standard amenities.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a waterslide, and a fitness center.

Children under 16 years old are not allowed in the health club without adult supervision. Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, 2 Spas: Spatium and Brio. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free beach shuttle
  • Secured, uncovered valet parking on site (USD 7 per day)

Food and drink

  • 20 restaurants
  • 6 coffee shops/cafes
  • 7 swim-up bars
  • 8 bars/lounges
  • 9 poolside bars
  • Couples/private dining

Restaurants on site

  • Bistro Bleu
  • Café del Lago
  • La Cantina
  • Puerto Manjar
  • Quinto

Things to do

  • 36-hole golf course
  • 4 outdoor tennis courts
  • 8 outdoor pickleball courts
  • 9 outdoor pools
  • Art gallery
  • Beach volleyball
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Lazy river
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Dining table
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Ice maker
  • Kitchenette
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 11:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered valet parking fee: USD 7 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a smoke detector.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

BON Park Hotel at Vidanta World
BON Park Hotel at VidantaWorld Nuevo Vallarta Resort
BON Park Hotel at VidantaWorld Nuevo Vallarta Nuevo Vallarta

Frequently asked questions

Is a free cancellation option available at BON Hotel at VidantaWorld Nuevo Vallarta?

BON Hotel at VidantaWorld Nuevo Vallarta provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at BON Hotel at VidantaWorld Nuevo Vallarta?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at BON Hotel at VidantaWorld Nuevo Vallarta on Jun 10, 2026 start from $333, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around BON Hotel at VidantaWorld Nuevo Vallarta?

This resort is located in Nuevo Nayarit, a short 6-minute walk from Playa Vidanta Nuevo Vallarta and also 11 minutes on foot from Nayar Vidanta Golf. You'll also find Nuevo Vallarta Beach and VidantaWorld within a short drive.

Will I be able to park at BON Hotel at VidantaWorld Nuevo Vallarta?

Yes, secured valet parking is offered for USD 7 per day. An electric car charging station is also available for guests.

Is there a spa at BON Hotel at VidantaWorld Nuevo Vallarta?

2 Spas: Spatium and Brio is the resort's spa and services include deep-tissue massages, sports massages, body wraps, and aromatherapy.

Does BON Hotel at VidantaWorld Nuevo Vallarta have luxury amenities?

Yes, guests can indulge in luxuries such as 9 outdoor pools, a private beach, and an ocean-view restaurant at this resort.

Does BON Hotel at VidantaWorld Nuevo Vallarta have a casino?

No, BON Hotel at VidantaWorld Nuevo Vallarta doesn't have a casino.

Is there an indoor pool at BON Hotel at VidantaWorld Nuevo Vallarta?

No, this resort doesn't have an indoor pool; however, there are 9 outdoor pools. Guests have pool access between 9:00 AM and 9:00 PM.

What do couples enjoy most about BON Hotel at VidantaWorld Nuevo Vallarta?

This riverfront resort offers many amenities for couples such as a private beach and an ocean-view restaurant with some guestrooms featuring a private plunge pool.

Are there hot tubs at BON Hotel at VidantaWorld Nuevo Vallarta?

No, but this resort does have a sauna.

Does BON Hotel at VidantaWorld Nuevo Vallarta feature a restaurant that includes a breakfast menu?

No, BON Hotel at VidantaWorld Nuevo Vallarta doesn't have a restaurant that serves breakfast.

Does BON Hotel at VidantaWorld Nuevo Vallarta allow pets to stay free of charge?

No, pets aren't allowed at BON Hotel at VidantaWorld Nuevo Vallarta though service animals are welcome.

Are there connecting rooms at BON Hotel at VidantaWorld Nuevo Vallarta?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to BON Hotel at VidantaWorld Nuevo Vallarta?

The closest major airport to BON Hotel at VidantaWorld Nuevo Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 6.6 mi away (19 minutes by car).

Can I book a room with a balcony at BON Hotel at VidantaWorld Nuevo Vallarta?

Yes, some guestrooms at this resort offer a furnished balcony/patio where guests can enjoy park and resort views.

Does BON Hotel at VidantaWorld Nuevo Vallarta offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at BON Hotel at VidantaWorld Nuevo Vallarta.

BON Hotel at VidantaWorld Nuevo Vallarta Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 150 reviews
Rating 8 - Good. 20 out of 150 reviews
Rating 6 - Okay. 9 out of 150 reviews
Rating 4 - Poor. 7 out of 150 reviews
Rating 2 - Terrible. 9 out of 150 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bernaldino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we have ever stayed an amazing staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Edgar

Staff very Courteous, room incredibly nice.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and vidanta is beautiful rooms are very spacious and clean
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cheryl L

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! The room was beyond welcoming! The property was lovely with a great mix of pool options and different vibes! Felt extremely safe, secure and welcomed!
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Lizet Victoria Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Service was great. Our room was very humid and smelled funky in the bathroom.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was large and clean. Had a great experience.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Miki

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and nicely decorated. The staff at the reception desk especially Alexis and Luis were very attentive, professional, and friendly, and the bell boys Diego, Raúl, and Jacob were also very nice and helpful. My husband and I had a lovely time there. Thank you!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff is excellent, they are always willing to help you. The room was very clean and the food tasty.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Deenna

Liked: Cleanliness, amenities, property conditions & facilities
The BON hotel is brand new and absolutely stunning. We loved it. If you have limited mobility this is not the hotel for you getting to the Gondola or the pool. But we loved everything.
Stayed 7 nights in Dec 2025
Verified

4/10 Poor

Carlos

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bed bugs on the couch, lots of ants
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Analí

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
So pretty
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Cali

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel and the staff go above and beyond to make it so. Elisabeth, Oscar, and Raul were particularly outstanding in their attentiveness and kindness, but everyone we encountered was great. We stayed in a two bedroom suite and it was spacious and comfortable and luxurious. The balcony is more of an enclosed room with a small open window and a little foot pool, but it was fine because we were enjoying the rest of the resort all day. It is closer to the theme park and that will be amazing when it opens, but the transportation system with the gondola, buses, and trams are well designed and so easy to navigate. They need more signage for the Bon hotel on the footpaths, however. The only regret is we didn’t get to stay long enough and enjoy the amazing pool near Bon, as we spent most of our time near the Beachland, the main pools, and lazy river and waterside. Vidanta in general is gorgeous, expansive, and very thoughtfully laid out. We loved it! Gracias!
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Irina

Liked: Cleanliness, staff & service, amenities
Room was spacious and clean, but the power kept going out once a day in half the room
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautiful, the pool was beautiful and a perfect temperature, the grounds wonderful and the service exceptional. It is a gondal ride or a golf cart from the beach. And even more pools and restaurants. That takes some time but we had a text service to notify when we needed rides and answer questions. It was a top notch experience. And not very busy since the theme park is not opened yet. I highly recommend!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an outstanding experience at Vidanta Bon Hotel. The room was truly palatial in size, beautifully designed, impeccably clean, and incredibly comfortable, offering the perfect blend of luxury and relaxation. Every detail was thoughtfully cared for, making the stay feel both elegant and welcoming. The service throughout the property was exceptional, and the concierge team deserves special mention. They were attentive, professional, warm, and always willing to go the extra mile to assist with anything I needed. Their care and expertise truly elevated the entire experience. Vidanta Bon Hotel exceeded my expectations, and I would highly recommend it to anyone looking for a truly memorable stay. I would not hesitate to return.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS HOTEL IS NOT ON OR NEAR THE BEACH AS FALSELY ADVERTISED BY ORBITZ. Even in the confirmation Orbitz included a map with a location pin close to the beach, but this is false. BON is one of multiple hotels on the Vidanta 2,500 acre property. And it’s far from the beach. When I called the hotel they explained this. Unfortunately they said it would be 10 minutes to the beach. This isn’t true either since the only way to get to the beach is by Gondola (20+ mins including a walk) or by staff operated golf carts which only do pickups periodically. I will say that the property is beautiful, the rooms are wonderful and the staff is lovely (very polite and they work very hard to please guests), but we will not be going back because we prioritize proximity to the ocean and efficiency. Having to wait long periods of time for rides to the beach, pools, restaurants, tennis courts is not our idea of a vacation.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was top notch except the layout. We stayed at the sun hotel on the resort and it was not easy to get to and from the beach. You had to wait and have the golf cart escort you around. Which is ok but they do not explain this to you and it's very confusing. There is not the option to walk. On the other hand the room was amazing, we had two bathrooms and the master bedroom area closed off completely from the ret of the room. They left us snacks and the room service was good. The beach was beautiful but they need more chairs.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Heliodoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience if you are just interested in staying in a hotel that has everything. Absolutely great for kids. Only thing that was a little odd and I hope they change at some point is they seem to only let you take taxis out vs Uber and they are more expensive.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

John Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star property, staff amazing and rooms very nice. Just keep in mind property is extremely large and have long distances between hotel and other amenities. The staff try to accommodate as best they can at all times with shuttles and there is the gondola too that is a necessity. If you can handle the size of the resort everything else is amazing.
Stayed 5 nights in Nov 2024
Verified

2/10 Terrible

Neisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE DOES NOT EXIST AND WILL NOT BE BUILT UNTIL 2028!!!!! WE ARRIVED WITH OUR KIDS AND THEY PUT US IN A DIFFERENT PLACE WITH ONLY A POOL! NO REFUND! THIS IS OUTRAGEOUS. FRAUD - BEWARE!
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Bomi Sun

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the BON Hotel over Christmas break with our family—three children (ages 8, 3, and 1) and my 76-year-old mother—and overall had a very positive experience. The rooms were spotless and thoughtfully equipped. The kitchen had everything we needed, which made traveling with young children much easier. We appreciated the daily replenishment of water, coffee pods, and the small chocolates—those details really added to the feeling of care and quality. Housekeeping was excellent; the cleaning staff did a consistently thorough job, and the entire property was impeccably maintained. Because of the size of the resort, there is a lot of walking. We rented a wheelchair for my mother, and the hotel was extremely accommodating. Golf carts were readily available and specifically dispatched for disabled guests, which made getting around manageable and stress-free. One of the biggest advantages of this property is that there is so much to do on-site that you truly do not need to leave. The food across the resort was overall very good, and the service was impeccable. Staff were responsive, professional, and available at any time via the service contact system, which made us feel well supported throughout our stay. Our main disappointment was the theme park. The website made it appear as though it would be open, but it was not. The only options within the park area were the Nektar restaurant and the Cirque du Soleil show. That said, the Cirque du Soleil performance was outstandin
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is quite friendly but there were corporate / company obstacles blocking the staff from making the guests happy. Our hotel room had an overpowering, uncomfortable odor of way too much air freshener. Five times over the four nights we were there, all of the room lights and the TV turned themselves on in the middle of the night. This woke us up and disrupted our sleep. This was not the ideal vacation we were counting on.
Stayed 4 nights in Dec 2024